User`s manual

70 P630i, P640i Card Printer User’s Manual 980541-003 Rev. A

Troubleshooting

Indicator Light Status

= LIGHT ON

= LIGHT FLASHING

READY MEDIA ALARM

PRINTER STATUS

GREEN YELLOW ORANGE RED

Preventive Maintenance

There is almost no preventive maintenance to be performed. Dust and debris should be

vacuumed out every 12 months, or more frequently in adverse environments.

Most of the problems described in the following pages are correctable by the user, but please

note there is the potential for unexpected results if the procedures are not followed carefully. If

in doubt, call Zebra Technical Support.

Before calling for technical support, do the following:

• Check all cable connections, including power.

• Check that the power switch is ON.

• Unless you hear noises suggesting a card jam condition, try power cycling: switch OFF,

wait 15 seconds, then switch ON.

• Open the main cover, then look for obvious problems, such as a card where it shouldn’t

be, media outages or misfeeds (color ribbon, laminate, cleaning cassette).

Ready to print

Printer busy

Laminator heating up, but not yet at operating temperature

Laminator heaters in sleep mode (when not in use, the

heaters cool at 1

F per minute)

Printhead temperature error, or internal firmware problem.

No cards in hopper, color ribbon out, cleaning tape out,

laminator cassette(s) out.

Mag encoding write failure

Serious error conditions, including: Main cover open,

Laminator too hot, card transport stalled, card not seated

properly, mag encoding verification error, head lift failure,

ribbon jam, card jam (any location), card missing (any

location), no gap between laminator patches.