Zebra® P100i™ Card Printer User’s Manual 980590-001 Rev.
Copyright Notice © 2007 ZIH Corp. This document contains information proprietary to Zebra Technologies Corporation. This document and the information contained within is Copyrighted by Zebra Technologies Corporation and may not be duplicated in full or in part by any person without written approval from Zebra Technologies Corporation.
Contents 1 • Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P100i Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Features, Controls, and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rear Panel Connectors, Controls, and Indicators . . . . . . . . . . . . . . . .
Contents 5 • Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Cleaning the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . When to Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning the Printhead. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Introduction This manual contains installation and operation information for the Zebra P100i Card Printer manufactured by Zebra Technologies Corporation. Description The P100i provides full color dye sublimation or monochrome thermal transfer single side printing on standard 2.125 inch by 3.375 inch (54 mm by 86 mm), PVC or PVC Composite plastic cards.
Introduction P100i Part Numbers P100i Part Numbers The Part Number of a particular P100i Printer is shown on a label affixed to the bottom of the printer; that Part Number identifies the specific configuration for that printer. This chart shows the configurations that are available.
Introduction Features, Controls, and Indicators EXAMPLE P100i Printer, No Smart Card Options installed, Magnetic Encoder (Stripe Down, HiCo/LoCo), Board upgradeable for Smart Card Options, USB and Ethernet interfaces, U.S.
Introduction Features, Controls, and Indicators LCD Display Panel The LCD Display Panel displays printer status information. Messages also alert the user of the need for action, and indicate certain fault conditions. Multi-Function Control Button The Multi-Function Control Button initiates several functions; these are described in the appropriate sections of this document. Card Entry / Exit Slot A card is inserted part-way into the Card Entry / Exit Slot.
Introduction Features, Controls, and Indicators If your P100i Printer includes the Ethernet option, the rear of the printer will look like the figure below. Power Socket USB Port Power Switch Network Status / Activity Indicator Ethernet Adapter Status Indicator Ethernet Reset Button Ethernet Connector For Ethernet connection, refer to Appendix C, Connecting to a Network. Ethernet Adapter Status Indicator 1. During normal operation, the LED is solid GREEN for more than 30 seconds.
Introduction Features, Controls, and Indicators LCD Panel Messages LCD Panel messages fall into three categories: • Operational Operational Messages are displayed during the Printer’s normal operation. • Warnings Warnings alert the operator to action that should be taken; the printer will generally continue operation. • Errors Errors are displayed when a situation causes the printer to stop operating.
Introduction Features, Controls, and Indicators MESSAGES Warnings (Printer will still operate) CLEAN PRINTER CHECKING RIBBON CLEANING CYCLE CLEANING HEAD CLEANING ROLLERS ENCODING ERROR CLEAN MAG HEAD INVALID MAGNETIC DATA REMOVE RIBBON Errors (Printer will not operate) CHECK RIBBON OUT OF RIBBON MECHANICAL ERROR COVER OPEN PARAMETER ERROR COMMAND ERROR CONTACT ERROR CONTACTLESS ERROR INVALID CONTACT DATA INVALID CONTACTLESS DATA Refer to Chapter 6 for Troubleshooting Procedures. 980590-001 Rev.
Introduction Icons Icons Throughout this manual, different icons highlight important information, as follows: Note • Indicates information that emphasizes or supplements important points of the main text. Advises you of information that is essential to complete a task, or points out the importance of specific information in the text. Electric Shock Caution • Warns you of a potential electric shock situation.
2 Printer Installation Unpacking Your Card Printer Your P100i Printer ships in a cardboard carton, protected by styrofoam inserts and a protective anti-static bag. Keep all packaging material in case you need to move or re-ship the printer. 1. Before opening and unpacking the printer, inspect the carton to ensure that no damage occurred during shipment. 2. Ensure that you have a clean and nearly dust free environment for proper operation and storage of the printer. 3.
Printer Installation Installing the P100i Printer Installing the P100i Printer Caution • Do not power the printer with USB attached to your computer until the driver has been installed or until prompted by the driver. Caution • Limit electrical power supplied to the P100i Printer to 24 VDC. Limit excess current draw to 16 amps or less, using an associated circuit breaker or other such device. Never operate the printer in a location where operator, computer, or printer can get wet.
Printer Installation Installing the P100i Printer 3. Ensure that the printer’s power switch is in the OFF (O) position. 4. Insert the power supply plug into the power socket, attach the power cord (120VAC or 230VAC) to the power supply, then plug the power cord in to a grounded electrical socket of the proper voltage and type. 115 VAC 230 VAC Caution • Intermittent or unpredictable operation may occur from unsecured connectors. If damaged, the power cable must be replaced by an exact equivalent.
Printer Installation Installing the P100i Printer 5. If your printer has only the USB interface, attach the included USB cable to your computer and the printer. 12 P100i User’s Manual 980590-001 Rev.
Printer Installation Installing the P100i Printer 6. If your printer has the optional Ethernet interface (as well as the USB interface), connect either the USB cable to printer and computer or the Ethernet cable to the printer and the Ethernet network. Ethernet USB Important • Do not connect both the USB and the Ethernet interfaces at the same time! 980590-001 Rev.
Printer Installation Installing the Printer Driver Installing the Printer Driver Important • Do not power the printer with USB attached to your computer at this time. The driver will prompt you when it is time to plug in and power up your printer.
Printer Installation Installing the Printer Driver Print Driver Installation Install the P100i Printer driver as follows: 1. Insert the P100i User Documentation and Drivers CD into the CD drive of the host computer. The Select Language window will open. 2. From the Select Language window, choose the appropriate language for your system. The Main Menu will open in the selected language (English shown here, others comparable). 3. In the left column, select Install Printer Driver >> P100i.
Printer Installation Installing the Printer Driver 4. The InstallShield Wizard will launch, and a progress window will be displayed. 5. Once the InstallShield Wizard has been installed, the Welcome to InstallShield Wizard window will open. Click the Next button. 6. On the Select Features window, you have the option to install USB printer drivers or ethernet (internal) printer drivers. 16 P100i User’s Manual 980590-001 Rev.
Printer Installation Installing the Printer Driver The next two sections detail USB Driver Installation and Ethernet Driver Installation respectively. USB Driver Installation 1. Select USB, and click the Next button. 2. Observe the License Agreement window. If you agree to the License Agreement, click the Yes button. 3. Most users should select the Complete setup type; then click the Next button. 980590-001 Rev.
Printer Installation Installing the Printer Driver 4. Select the appropriate Program Folder, then click the Next button. 5. The Install Wizard will show the progress of the installation. 6. Read the appropriate information. 7. If you wish, you can open the ReadMe file, which has information about the driver version you have installed. 18 P100i User’s Manual 980590-001 Rev.
Printer Installation Installing the Printer Driver 8. Driver installation is now complete. Click the Finish button. 9. After installing the Driver, restart your computer. When you apply power to the printer, the Windows New Hardware Found wizard will find the printer. Ethernet Driver Installation 1. Select Ethernet, and click the Next button. 2. Observe the License Agreement window. If you agree to the License Agreement, click the Yes button. 980590-001 Rev.
Printer Installation Installing the Printer Driver 3. Most users should select the Complete setup type; then click the Next button. 4. Specify the IP address, then click the Next button. 20 P100i User’s Manual 980590-001 Rev.
Printer Installation Installing the Printer Driver 5. Select the appropriate Program Folder, then click the Next button. 6. The Install Wizard will show the progress of the installation. 7. If you wish, you can open the ReadMe file, which has information about the driver version you have installed. 8. Driver installation is now complete. Click the Finish button. 9. After installing the Driver, restart your computer.
Printer Installation Setting Printer Driver Options Setting Printer Driver Options You can change the default settings for the P100i printer driver. Change the options as follows: Note • The screen shots shown in this section are for the P100i Printer using the USB interface. If you are using the Ethernet interface, the screens will refer to the “Zebra P100i Network Printer.” 1. Select Start > Settings > Printers and Faxes to bring up a listing of connected printers. 2.
Printer Installation Setting Printer Driver Options 4. On the Sharing tab, you can choose to share the printer over the network, and install additional drivers to accommodate different operating systems. 5. On the Ports tab, you can add, delete, and configure the printer ports, as well as choose which port the P100i Printer is assigned. 980590-001 Rev.
Printer Installation Setting Printer Driver Options 6. On the Color Management tab, you can add, remove, or change printer color profiles. 7. Use the Security tab to change permissions for the P100i Printer. 24 P100i User’s Manual 980590-001 Rev.
Printer Installation Setting Printer Driver Options 8. On the Advanced tab, you can choose various printer properties, install different printer drivers, and change default printer settings. 9. On the Device Settings tab, you can check the Firmware Version installed on the printer. 980590-001 Rev.
Printer Installation Setting Printer Driver Options 10. Under the Device Settings tab, if you select Encoder Settings, a button “Properties” will open next to the Encoder Settings. Click that Properties button, and the following screen will appear. Typically, the only setting that a User might change is to switch between High Coercivity and Low Coercivity Magnetic Stripe cards. A User should leave all other settings unchanged. 11.
3 P100i Printer Setup Printer Features The following shows an interior view of your P100i Printer. Print Head Lid Card and Cleaning Roller Storage Area Ribbon Cartridge Card Cleaning Cartridge Card Entry / Exit Slot 980590-001 Rev.
P100i Printer Setup Loading Ribbon Cartridge Loading Ribbon Cartridge The P100i Printer requires approved ribbon cartridges. The Resin Thermal Transfer and Dye Sublimation ribbons are specifically designed for your P100i Printer. • i Series Printers require the use of i Series ribbons for full color printing. • Each ribbon cartridge includes an integrated adhesive cleaning roller assembly that is used to clean the cards entering the printer.
P100i Printer Setup Loading Ribbon Cartridge 3. Insert the ribbon cartridge with the cleaning roller facing down, so the gears on the ends of the rollers fit into the appropriate slots. 980590-001 Rev.
P100i Printer Setup Installing the Cleaning Cartridge Installing the Cleaning Cartridge The Cleaning Cartridge removes surface dust particles and oil from the card surface, resulting in better printing. A new printer will have a Cleaning Cartridge installed, but its Cleaning Roller will have a protective wrapper that must be removed. 1. Locate the Cleaning Cartridge. 2. The Cleaning Cartridge is held in place by two clips. 30 P100i User’s Manual 980590-001 Rev.
P100i Printer Setup Installing the Cleaning Cartridge 3. Gently squeeze the clips and lift the Cleaning Cartridge free of the printer. 4. Lift the lid of the Cleaning Cartridge. A new printer will have a Cleaning Roller with its protective wrapping. Replace the Cleaning Roller when it is dirty. Dirty Cleaning Roller, Must be Replaced New Cleaning Roller with Protective Wrapping 5. Remove the Cleaning Roller from the Cleaning Cartridge. (Discard a dirty Cleaning Roller, and replace it with a new one.
P100i Printer Setup Installing the Cleaning Cartridge 7. Place the Cleaning Roller in the Cartridge, close the lid, and insert it in place so the latches engage. 8. Close the printer lid, and push down until you hear an audible click . Note • After the lid is closed, the ribbon automatically synchronizes when the printer power is on. 32 P100i User’s Manual 980590-001 Rev.
P100i Printer Setup Inserting Cards Inserting Cards Cards are inserted one at a time into the slot on the front of the P100i . The card is printed on the top surface and ejected out through the same slot. Important • Handle the cards only by the edges. The following figure shows the encoding orientation for contact smart-cards and cards with a magnetic stripe.
P100i Printer Setup Printing a Test Card Printing a Test Card With Ribbon Cartridge and Card Cleaning Cartridge loaded, your P100i Printer is ready to print. To check the operation of the printer, you should print a test card. 1. Place the printer power switch in the OFF (O) position. 2. While holding down the Multi-Function Control Button, place the printer power switch in the ON ( | ) position. The LCD status window will glow blue.
P100i Printer Setup Printing a Test Card Storing Extra Cards and Cleaning Rollers The P100i Printer includes a storage area where you can keep up to 100 extra cards (four groups of 25 cards) and up to three extra Cleaning Rollers. Important • Handle the cards only by the edges. 980590-001 Rev.
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4 P100i Printer Operation Printing Printing with the P100i Printer requires the Windows Printer Driver, your card design/issuing software or printer command level programming through the printer interface. The P100i Printer can be used with any Windows 2000, Windows XP, or Windows Vista software application program, using the drivers provided on CD with the printer. Refer to Chapter 2 for instructions on installing the P100i printer driver. 980590-001 Rev.
P100i Printer Operation Printing Creating a Sample Card Before you begin a new printing session, print a sample card to ensure that the cards will be printed correctly. Follow the steps below to print your first card using the True ColoursTM Card Printer Ribbon Cartridge and the Windows printer driver. Note • To simplify creating a sample card, you can use one of the sample files that were installed during the driver installation process.
P100i Printer Operation Printing Printing a Sample Card Once you completed creating your sample card, you are ready to print. Ensure your printer has a True Colours™ Card Printer Ribbon Cartridge installed. Refer to Chapter 3 for instructions on installing the ribbon and loading the cards. Print your sample card as follows: 1. Select File > Print to open the Print dialogue box. 2.
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5 Cleaning Cleaning the System N Caution • PROTECT YOUR FACTORY WARRANTY! The recommended maintenance procedures must be performed to maintain your factory warranty. Other than the recommended cleaning procedures described in this manual, allow only Zebra authorized technicians to service the P100i Printer. NEVER loosen, tighten, adjust, or bend, etc., a part or cable inside the printer. NEVER use a high-pressure air compressor to remove particles in the printer.
Cleaning Cleaning the System How to Clean 1. Leave power on. Multi-Function LCD Panel Multi-Function Control Button Printer Path Cleaning Card 2. Press and hold the Multi-Function Control Button for 5 seconds. 3. When the cleaning cycle is initiated, the LCD message REMOVE RIBBON THEN CLOSE LID will display. 4. If the lid is opened and closed without removing the ribbon, the message REMOVE RIBBON THEN CLOSE LID will remain. 5.
Cleaning Cleaning the Printhead Cleaning the Printhead Use of the cleaning cards will normally do an adequate job of cleaning the printer. However, a separate Printhead cleaning, using swabs, can remove more stubborn deposits when print anomalies persist. To avoid deposits, only use foam-tipped swabs. Caution • Never use a sharp object to scrape deposits from the Printhead. Permanent damage to the Printhead will result 1. Place the printer power switch in the OFF (O) position. 2.
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6 Troubleshooting Troubleshooting Procedures LCD Panel Warnings and Error Messages WARNING MESSAGES (printer will still operate) Problem / Symptom Description or Cause Possible Solution * CLEAN PRINTER Printer needs to be cleaned (this message is displayed after 1000 cards have been printed). Clean the printer. Refer to Chapter 5 for details on how to clean the printer. CHECKING RIBBON Printer is detrmining type of ribbon installed. No action required -- status message only.
Troubleshooting Troubleshooting Procedures ERROR MESSAGES (printer will not operate) Problem / Symptom Description or Cause Possible Solution * CHECK RIBBON Ribbon may be improperly installed. Reload ribbon cartridge. Refer to Chapter 2 for details on loading a ribbon cartridge. OUT OF RIBBON Ribbon may be entirely used Load a new ribbon cartridge. Refer to Chapter 2 for details on loading a ribbon cartridge. MECHANICAL ERROR A mechanical error occurred; e.g., card jam. Remove jammed card.
Troubleshooting Troubleshooting Procedures Print Quality Issues This section will help you resolve print quality problems The print quality is dependent on several factors. The two most important factors that will increase your print quality are cleanliness and card stock. To diagnose and fix print quality problems, follow the troubleshooting procedures below: Example • Small spots appear on the printed card with a non-printed area or a different color.
Troubleshooting Troubleshooting Procedures Example • There are non-printing horizontal lines (white) on the card surfaces. Possible Cause: • Ribbon cartridge is not correctly positioned. Solutions: • Ensure that the ribbon is properly rolled onto the ribbon cores of the cartridge and that there are no wrinkles in the ribbon. • Replace ribbon cassette. Possible Cause: • Printhead is dirty. Solution: • Clean the Printhead (refer to Chapter 5). Possible Cause: • Printhead elements are damaged (e.g.
Troubleshooting Troubleshooting Procedures Example • Printing shows very pale or inconsistent results. Possible Cause: • Ribbon cartridge have been stored improperly or is damaged. Solution: • Change ribbon cartridge and print again. Possible Cause: • Cards may not meet specifications. Solution: • Use a different supply of cards. Possible Cause: • Contrast and/or Intensity may be set to values which are too high. Solution: • Adjust Contrast and/or Intensity values in software.
Troubleshooting Troubleshooting Procedures Example • Printing shows blurry printed image. Possible Cause: • Ribbon cartridge may not be correctly positioned. Solutions: • Check that the ribbon is properly rolled onto the ribbon cores of the cartridge, with no wrinkles. • Replace ribbon cartridge, making sure it locks in place, and print again. Possible Cause: • Ribbon may not be synchronized on the correct color panel position. Solution: • Open lid, then close lid to synchronize the ribbon.
Troubleshooting Troubleshooting Procedures Example • No printing on the card. Possible Cause: • Ribbon cartridge may not be installed in the printer. Solution: • Check for ribbon cartridge in the printer. Possible Cause: • Cards may not meet specifications. Solution: • Use a different supply of cards. Possible Causes: • Cable on Printhead may be disconnected. • Printhead elements may be scratched or burnt. Solution: • 980590-001 Rev.
Troubleshooting Troubleshooting the Ethernet Connection and Adapter Troubleshooting the Ethernet Connection and Adapter Ethernet Adapter Status Indicator A bi-color Status Indicator displays the operational status of the Ethernet Adapter. Ethernet Adapter Status Indicator The following conditions might occur: 1. During normal operation, the LED is solid GREEN for more than 30 seconds.
Troubleshooting Troubleshooting the Ethernet Connection and Adapter 3. If the LED is slowly flashing GREEN (1 time/sec), the Ethernet Adapter is trying to print a job. If the job does not print, check the following: • Verify that the printer has media and ribbon. If the printer is showing any errors, it is unlikely that the Ethernet Adapter can send data to the printer. The LED continues to blink until the printer malfunction is resolved or until the printer is turned OFF (O).
Troubleshooting Troubleshooting the Ethernet Connection and Adapter Network Status/Activity Indicator A bi-color Network Status/Activity LED indicates network speed, established link, and network activity. Network Status / Activity Indicator 1. If the LED is off, no link was established. 2. If the LED is solid GREEN, a 100Base link is established. 3. If the LED is flashing GREEN, a 100Base link is established, and network activity has been detected. 4.
Troubleshooting Troubleshooting the Ethernet Connection and Adapter Resetting to Factory Defaults To reset the Ethernet Adapter configuration parameters to the factory defaults: 1. Press the Ethernet Reset Button, and hold it in while turning the printer power ON ( | ). Ethernet Reset Button 2. Keep the Panel Button pressed until the Status Indicator light turns GREEN. 3. Then release the Ethernet Switch.
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7 Technical Specifications Printer Specifications General • Load-N-GoTM drop-in ribbon cartridge • 16-digit LCD display • Driver for Windows 2000, Windows XP, Windows Server 2003, and Windows Vista Color Printing • Color dye sublimation or monochrome thermal transfer printing • 300 dpi (11.
Technical Specifications Printer Specifications Ribbon Cartridges • Load-N-GoTM ribbon cartridge with integrated card-cleaning roller • i Series technology featuring contact-chip-based ribbon detection • YMCKO: 200 cards/cartridge • Monochrome: 1000 cards/cartridge in black or blue; 850 cards/cartridge in white • USB 1.1 (cable included) • USB 1.1 and built-in Ethernet (optional) Interfaces Dimensions • Width: 7.9 in (201 mm) • Depth: 12.9 in (328 mm) • Height: 9.
Technical Specifications Card Dimensions Card Dimensions ISO standard dimensions for plain card 2.125 ± 0.002 in (53.98 ± 0.050 mm) 980504-07-01 3.375 ± 0.010 in (85.72 ± 0.25 mm) Radius 0.125 in (3.18 mm) 0.009 ~ 0.034 in (0.23 ~ 0.84 mm) ISO standard dimensions for magnetic stripe card 0.623 in (15.82 mm) min 0.218 in (5.54 mm) max MAGNETIC STRIPE 0~0.115 in (2.92 mm) 980590-001 Rev. A 0~0.115 in (2.
Technical Specifications Declarations of Conformity Declarations of Conformity EMC Directive EN 55022 (1998) 89/336/EEC modified by 92/31/EEC and 93/68/EEC RF Emissions control EMC Directive EN 301489-3 V1.4.1 EMC Directive EN55024 (2001) 73/23/EEC modified by 93/68/EEC Low voltage Directive EN 60950-1 (2001) Product safety 1999/5/CE R&TTE Directive EN300330-2 V1.1.
Appendix A Magnetic Encoder Introduction This section contains information on the additional operations of the P100i Printers with a Magnetic Encoder. The magnetic encoder can be set for either high coercivity (HiCo) or low coercivity (LoCo). This setting can be made via a third-party application software or via the Printer Driver: Device Settings > Encoder Settings. 980590-001 Rev.
Magnetic Encoder Media Loading Orientation Media Loading Orientation Caution • ONLY USE cards that comply with ISO 7810 & 7811 standards for magnetic stripe cards. The magnetic stripe must be flush to the surface of the card to work properly. Never use cards which have taped-on magnetic stripes. When loading cards with magnetic stripes into the card feeder, ensure that the magnetic stripe is toward the right side when facing the printer and down, as shown below.
Magnetic Encoder ISO Standard Encoding ISO Standard Encoding Track # Field Separator Track Density Valid Characters # of Characters 1 ^ 210 BPI* Alphanumeric ASCII 20~95† 79‡ 2 = 75 BPI* Numeric ASCII 48~62 40‡ 3 = 210 BPI* Numeric ASCII 48~62 107‡ * Bits per inch † Except the “?” character ‡ Including Start, Stop, and LRC characters. Note that these three characters are automatically managed by the magnetic encoder according to the ISO Standard Norms.
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Appendix B Smart Card Encoder Introduction This section contains information on the additional operations of a P100i Printer equipped with optional contact and/or contactless smart card encoders. Smart cards can have a built-in microprocessor and/or memory. Contact smart card encoders physically make electrical connection via a contact pad on the card. Contactless smart card encoders utilize a short-range radio signal.
Smart Card Encoder Printing on Smart Cards Contactless Smart cards For contactless smart-cards, orientation is not a consideration (unless the card will be printed on; see below). Printing on Smart Cards Contact Smart Cards When designing material to be printed on Contact Smart Cards, be sure the printing will not be on the contact area. Contactless Smart Cards When designing material to be printed on Contactless Smart Cards, be sure the printing will not be on the smart chip area (i.e.
Appendix C Connecting to a Network Card printers can be connected to an Ethernet network in three ways. Printer Sharing In printer sharing, the printer is connected locally to the host computer and configured to be shared to other client computers. Client computers connect to the printer over the network through the host computer. 980590-001 Rev.
Connecting to a Network External Print Server External Print Server A stand alone device that acts as a server on the network specifically for receiving print jobs and passing them to the printer. Client computers connect to the print server over a network. Internal Print Server Similar to an external print server, except the print server is integrated into the printer. This removes the need for a separate power supply and separate device drivers. This is the simplest way to network a printer.
Appendix D Worldwide Support For Technical Support or Repair Services, contact the appropriate facility listed below. North America - Technical Support Zebra Technologies Card Printer Solutions 1001 Flynn Road Camarillo, CA 93012-8706 USA Phone: 1-800-511-9909 email: techsupport@zebra.com North America - Repair Services Before returning any equipment to Zebra Technologies Corporation for in-warranty or out-ofwarranty repair, contact Repair Services for a Return Materials Authorization (RMA) number.
Worldwide Support Europe, Middle East, and Africa - Technical Support Zebra Technologies Card Printer Solutions The Valley Centre, Gordon Road High Wycombe Buckinghamshire HP13 6EQ United Kingdom Phone: + 44 (0) 870 241 1527 e-mail: cardts@zebra.com Europe, Middle East, and Africa - Repair Services Before returning any equipment to Zebra Technologies Corporation for in-warranty or out-ofwarranty repair, contact Repair Services for a Return Materials Authorization (RMA) number.
Worldwide Support Latin America - Repair Services (Please contact North America Repair Services.) Asia Pacific - Technical Support and Repair Services Before returning any equipment to Zebra Technologies Corporation for in-warranty or out-ofwarranty repair, contact Repair Services for a Return Materials Authorization (RMA) number. Repack the equipment in the original packing material, and mark the RMA number clearly on the outside.
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