MZ Series Mobile Printers Maintenance Manual for MZ 220 and MZ 320 Printers RMAN-MZS-002 rev.
Proprietary Statement This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries (“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such propriety information may not be used, reproduced, or disclosed to any other parties for any other purpose without the expressed written permission of Zebra Technologies.
CONTENTS SECTION 1: MZ SERIES INTRODUCTION .........................................SECT.1-4 Description ........................................................................................................Sect.1-4 Printing Technology...........................................................................................Sect.1-4 Communications ...............................................................................................Sect.1-4 User Guide .............................................
SECTION 1: MZ SERIES INTRODUCTION Description The Zebra MZ Mobile Printer series are low-cost, portable, direct thermal printers. They can be carried by the shoulder strap, sit on a work space Each model is powered by a Li-Ion battery pack which makes it particularly useful in environments where AC power is not readily available. The MZ series of mobile printers deliver traditional Zebra reliability in a transportable printer for the mobile work environment.
DIAGNOSTIC TOOLS This section of the Printer Repair Manual describes the various diagnostic tools available from Zebra and instructions on contacting technical support services offered by Zebra. Following sections contains explanations on the product’s configuration structure, troubleshooting guide for isolating common printer problems, illustrated parts breakdowns for specific models and specialized component replacement procedures.
Factory Technical Support Factory technical support and other contact information is available per the following: In the Americas contact Regional Headquarters Technical Support Customer Service Dept. Zebra Technologies International, LLC 333 Corporate Woods Parkway Vernon Hills, Illinois 60061.3109 U.S.A. T: +1 847 793 2600 Toll-free +1 800 423 0422 T: +1 847 913 2259 F: +1 847 913 2578 E: Hardware: hwtsamerica@zebra.com E: Software: swtsamerica@zebra.
INTRODUCTION TO LABEL VISTA Label Vista is a program running under the Windows™ environment that allows users to design labels which can be printed on the full range of Zebra mobile printers. Label Vista also provides a powerful set of diagnostics tools which use familiar Windows “point and click” routines. These tools can be reached under the Printer selection on the Label Vista menu bar.
MZ SERIES UNIT TEST & CALIBRATION Equipment Required 1. A computer with the following minimum configuration: • Pentium CPU • 256 MB RAM • 1.44 MB Floppy Drive • 1 GB Hard Drive • CD-ROM drive • SVGA 14 in. monitor and SVGA card • 2 Serial Ports • USB Port • Windows 95/9, NT or 2000 • Unit Test Software version 3.3 or higher installed with the “euro” configuration. 2. A bar code scanner, using either RS232 (serial) keyboard “wedge” or USB communications. (Example: Symbol Model LS1908 series) 3.
SECTION 2: REPLACEMENT PROCEDURES TOOLS AND SUPPLIES Make use of the following tools and supplies for maintaining the printer and installing the repair kits: Hand Tools • #0 or #1 Phillips Head Screw Driver • A 1/8” Hex Driver or equivalent diameter dowel pin, at least 2” long Supplies • Cleaning Pen (10 pack), p/n AN11209-1 • Cleaning Kit with Cleaning Pen, and Cotton Swabs p/n AT702-1 • Isopropyl alcohol • Media, Batteries, and Chargers for MZ series printers per table below: Mobile Printer Model # 3.
MZ SERIES PLATEN AND MEDIA COVER REPLACEMENT KITS Installation Instructions This kit includes the parts necessary to install the RK18403-001 and the RK18446-001 Platen and Media Cover Kit in the models MZ 220 and MZ 320 printers respectively. Read these instructions thoroughly before attempting to install these kits.
Install the Replacement Cover 1. Align the replacement Media Cover Assembly with the lower housing and slide the pivot pin through the Media Cover Assembly and into the lower housing. Media Cover Spring 2. Drop the straight end of the media cover spring into the lower housing and align the open coils of the spring on the lower housing to allow the pivot pin to pass through it. Press the pivot pin completely into the lower housing. 3.
MZ SERIES PRINTHEAD REPLACEMENT KITS Installation Instructions This kit includes the parts necessary to install the RK18404-001 Printhead Replacement Kit in the model MZ 220 printer and the RK18447-001 Printhead Replacement Kit in the MZ 320 Printer. The procedures for both kits are similar except for the differences noted below. Read these instructions thoroughly before attempting to install this kit.
Printer Frame Printhead Flex Circuit Printhead Spring (2) Ground Strap) Snap Printhead Assembly into pivot points on Printer frame, both sides. Printhead Assembly Screw & Flat Washer 3. If so equipped, remove the radio board from the printer frame assembly. Optional step for MZ 320: 4. Remove the Gear Retainer from the printer frame. Remove the two (black) gears farthest from the Motor from the printer frame. NOTE: Refer to procedure RK18450-001 MZ 320 Motor and Gears for more complete details.
have secured the remaining drive gear with a piece of tape during the printhead installation, remove it at this time. Reassemble the Gear Retainer to the Printer Frame NOTE: Refer to procedure RK18450-001 MZ 320 Motor and Gears for more complete details. 5. Attach the two replacement Springs to each side of the Printhead Assembly and the printer frame. 6. If so equipped, re-install the radio board into the printer frame. 7. Plug the Flex Circuit into the connector on the main logic board.
MZ SERIES UPPER HOUSING REPLACEMENT KITS Installation Instructions This kit includes the parts necessary to install the RK18405-001 and RK18448-001 Upper Housing Kits in the model MZ 220 and MZ 320 printers respectively. Read these instructions thoroughly before attempting to install either of these kits. Reference Materials UMAN-MZS MZ Series Users’ Guide Tools Required • #1 Phillips head screwdriver Cautions Caution • This installation must be performed only by a qualified service technician.
4. Secure the upper housing with (4) self-tapping screws. Use the two shorter screws inside the media compartment and the remaining two longer screws are on the underside of the printer near the control switches. Short Self-Tapping Screw (2) Long Self-Tapping Screw (2) Upper Housing RMAN-MZS-002 • MZ Series Repair Procedures • Sect.
MZ SERIES BATTERY DOOR BELT CLIP REPLACEMENT KIT RK18406-001 Installation Instructions This kit includes the parts necessary to install the RK18406-001 Battery Door/ Belt Clip Kit in the MZ 220 or MZ 320 model printer. Read these instructions thoroughly before attempting to install this kit. Reference Materials UMAN-MZS MZ Series Users’ Guide Tools Required • Coin or tool p/n CF18330-1 Cautions Caution • This installation must be performed only by a qualified service technician.
1. Install the replacement Battery Compartment Cover Assembly. Ensure the slot on the Latch is parallel to the long axis of the printer and insert the three tabs on the Door into the printer and lower the cover onto the printer. 2. Ensure the battery leads will not be pinched when the Battery Door is secured in place. 3. Use a coin or tool CF18330-1 to rotate the Battery Compartment lock 1/4 turn clockwise to lock the Battery Door Assembly into place. RMAN-MZS-002 • MZ Series Repair Procedures • Sect.
MZ SERIES DOOR RUBBER REPLACEMENT KITS Installation Instructions This kit includes the parts necessary to install the RK18407-001 Kit MZ 220 Door Rubber and the RK18449-001 MZ 320 Door Rubber Replacement Kits in the MZ 220 and 320 model printers respectively. Read these instructions thoroughly before attempting to install this kit.
MZ SERIES ANTENNA REPLACEMENT KIT RK18408-001 Installation Instructions This kit includes the parts necessary to install the RK18408-001 RF Antenna Kit in the MZ 220 or MZ 320 model printer. Read these instructions thoroughly before attempting to install this kit. Reference Materials UMAN-MZS MZ Series Users’ Guide Tools Required • #1 Phillips head screwdriver • Slotted head screwdriver. Cautions Caution • This installation must be performed only by a qualified service technician.
2. Carefully lift the printer frame away from the lower housing. NOTE FOR MZ 220 ONLY: The two drive gears that mesh with the motor on the printer frame will become loose. You can temporarily secure them in place with a piece of tape. 3. Unplug the motor connector and the printhead flex circuit from the main logic board. 4. Remove the printer frame assembly from the printer and turn it upside down to reveal the radio board. Unplug the Antenna Coax Cable from the radio board.
MZ SERIES MAIN LOGIC BOARD REPLACEMENT KIT RK18409-001 Installation Instructions This kit includes the parts necessary to install the RK18409-001 Main Logic Board Kit in the MZ 220 or MZ 320 model printer. Read these instructions thoroughly before attempting to install this kit. Reference Materials UMAN-MZS MZ Series Users’ Guide Tools Required • #1 Phillips head screwdriver • Slotted head screwdriver. Cautions Caution • This installation must be performed only by a qualified service technician.
logic board. 4. Remove the printer frame assembly from the printer. Remove the Main Logic Board Assembly 1. Remove and retain the (1) screw securing the Main Logic Board to the Lower Housing. 2. Remove the Main Logic Board. Install The Replacement Main Logic Board 1. Place the replacement Main Logic Board in the Lower Housing. 2. Secure the Main Logic Board to the Lower Housing with the (1) retained screw. 3. Plug the printhead flex circuit into the connector on the main logic board.
Assemble The Printer Frame NOTE FOR MZ 220 ONLY: If you have secured the drive gears with a piece of tape when removing the printer frame, remove it before re-assembling the printer frame. 1. Secure the printer frame to the lower cover with two self-tapping screws. NOTE: Ensure the antenna cable is routed so that it will not become pinched when the upper cover is reassembled. 2.
MZ 220 MOTOR AND GEARS REPLACEMENT KIT RK18410-001 Installation Instructions This kit includes the parts necessary to install the RK18410-001 Motor and Gear Kit in the MZ 220 model printer. Read these instructions thoroughly before attempting to install this kit. Reference Materials UMAN-MZS MZ Series Users’ Guide Tools Required • #1 Phillips head screwdriver Cautions The following procedure can only be performed by Zebra authorized service organizations using approved equipment and software.
Rotate in this direction to install motor Black Gear Motor White Gear Motor Connector Replace the Motor 1. Plug the connector from the replacement Motor into the main logic board. 2. Flex the printer frame slightly to allow the gear pinion on the replacement Motor to slide into its opening on the printer frame. NOTE: Ensure the wires of the Motor emerge from the l.h. side as you face the pinion gear end of the motor. 3.
2. Slide the black replacement Gear onto the remaining shaft. The small diameter gear will face the printer frame and the large diameter gear will mesh with the white Gear. Install the Printer Frame Assembly 1. Assemble the printer frame assembly back into the lower housing. NOTE: If you have secured the drive gears with a piece of tape, remove it before re-assembling the printer frame. 2 Secure the printer frame to the lower cover with two self-tapping screws. 3.
MZ 320 MOTOR AND GEARS REPLACEMENT KIT RK18450-001 Installation Instructions This kit includes the parts necessary to install the RK18450-001 Motor and Gear Kit in the MZ 320 model printer. Read these instructions thoroughly before attempting to install this kit. Reference Materials UMAN-MZS MZ Series Users’ Guide Tools Required • #1 Phillips head screwdriver Cautions Caution • This installation must be performed only by a qualified service technician.
Remove the Motor 1. Remove the screw securing the Motor to the printer frame. 2. Rotate the motor counterclockwise (when facing the outside of the printer frame) until the mounting ear of the motor is free of its retaining feature on the printer frame. 3. Pull the motor free of the printer frame. Unplug the motor from the main logic board. Rotate in this direction to install motor Black Compound Gear Motor Black Gear Motor Connector White Compound Gear Gear Cover Replace the Motor 1.
Install the Replacement Gears 1. Slide the white replacement Compound Gear onto the shaft nearest the Motor. The large diameter gear must be closest to the printer frame and will mesh with the Motor’s pinion gear. 2. Slide the black Compound Gear onto the middle shaft. The large diameter gear will face the printer frame and will mesh with the white Gear. 3. Slide the remaining gear on the last shaft on the printer frame. 4.
MZ SERIES BLUETOOTH & 802-11 B/G RADIO REPLACEMENT KITS Installation Instructions This kit includes the parts necessary to install the RK18411-001 MZ Series Bluetooth Radio and RK18412-001 MZ Series 802.11b/g Radio in the MZ 220 or MZ 320 model printer. Read these instructions thoroughly before attempting to install this kit.
Printer Frame Assembly Antenna Coax Cable Bluetooth Radio Board or 802.11b/g Radio Board Plug Antenna Coax Cable into connector on Radio Board Slide Radio Board in this direction to install. 4. Remove the printer frame assembly from the printer and turn it upside down to reveal the radio board. Unplug the Antenna Coax Cable from the radio board. Remove the Radio Board 1. Slide the Radio board out of the printer frame.
NOTE FOR MZ 220 ONLY: If you have secured the drive gears with a piece of tape when removing the printer frame, remove it before re-assembling the printer frame. 4 Secure the printer frame to the lower cover with two self-tapping screws. NOTE: Ensure the antenna cable is routed so that it will not become pinched when the upper cover is reassembled. 5. Install the latch release button on the printhead assembly by dropping the grooved sections on the side of the latch release over the pins in the Printhead.
MZ SERIES LI-ION BATTERY ACCESSORY KIT AK18353-1 Installation Instructions This kit includes the parts necessary to install the AK18353-11 Battery Kit in an MZ 220 or MZ 320 model printer. Read these instructions thoroughly before attempting to install the Battery Pack. Reference Materials UMAN-MZS MZ Series Users’ Guide Tools Required • Coin or tool p/n CF18330-1 Cautions Caution • This installation must be performed only by a qualified service technician.
Install the Battery Important • Batteries are shipped partially charged. Remove any protective packaging from new battery packs prior to use. Battery Pack Note location of label 1. Plug the Battery Pack connector into the Printer. 3. Re-install the Battery Compartment Cover and rotate the lock back 1/4 turn to lock it in place . 2. Ensure the Battery Pack leads will not become pinched when the Battery Compartment Cover is re-installed. • Sect.
SECTION 3: MZ SERIES CONFIGURATOR AND REPAIR KITS Using The Product Configuration Code Each MZ series Printer has a Product Configuration Code (PCC). When ordering replacement parts, use the PCC code to determine the features installed on your printer. Then use the exploded views to determine which kit to order. Contact Customer Service if you are unsure of the correct part or assembly number. Refer to “Factory Repair & Parts Ordering Procedure” for further information on ordering parts.
MZ SERIES PRODUCT CONFIGURATION CODE (PCC) M 2 _ - 0 _ _ 0 _ 0 _ 0 - _ _ M 3 _ - 0 _ _ 0 _ 0 _ 0 - _ _ MZ 220 Printer MZ 320 Printer (N/A) M _ E - 0 _ _ 0 _ 0 _ 0 - _ _ RAM/ FLASH 8M/4M M M M M M M M M CHARACTER SET US/ Canadian English/ Latin 91 Chinese 16 x 16 (traditional) Japanese 16 x 16 Japanese 24 x 24 Chinese 16x16 (simplified) Chinese 24 x 24 (simplified) Korean Myong 16x16 Thai (scalable) _ _ _ _ _ _ _ _ E E E E E E E E - 0 0 0 0 0 0 0 0 U D F G H I K T _ _ _ _ _ _ _ _ 0 0 0 0 0 0 0 0 _
Each MZ series Mobile Printer has its Product Configuration Code (PCC) printed on the bottom of the unit. Use this chart to determine the features installed on your printer, then use the Illustrated Parts List on the following pages to determine which replacement kits must be ordered.
FACTORY REPAIR AND PARTS ORDERING PROCEDURE If you need to return a printer to the factory for repair or upgrade, a Return Material Authorization (RMA) must be issued from Repair Services prior to returning any assemblies, PC boards, printers, cables, etc. for repair or replacement. The name, address, contact and phone number of the company that equipment is to be returned to must also be provided. A problem description is also necessary.
MZ SERIES ACCESSORIES PART # DESCRIPTION AK18354-1 MZ 220 PROTECTIVE SKIN/ CASE (INCLUDES SHOULDER STRAP) AK18372-1 AK18435-1 AK18356-1 SHOULDER STRAP MZ 320 PROTECTIVE SKIN/ CASE (INCLUDES SHOULDER STRAP) CIGARETTE LIGHTER ADAPTER FOR MZ 220, MZ 320 AK18353-1 MZ SERIES SPARE BATTERY AK18355-2 SPARE AC ADAPTER - CHINA POWER CONNECTOR AK18221-1 AK18355-3 AK18355-4 AK18355-5 AK18355-6 AK18355-7 AK18342-1 AK18342-2 AK18342-3 AK18342-4 AK18342-5 AK18342-6 AK18342-7 AK18342-8 AN11209-1 EXTRA
MZ SERIES REPLACEMENT KITS ITEM 1 2 3 4 5 6 7 8 9 10 11 PART # RK18403-001 RK18446-001 RK18404-001 RK18447-001 RK18405-001 RK18448-001 RK18406-001 RK18407-001 RK18449-001 RK18408-001 RK18409-001 RK18410-001 RK18450-001 RK18411-001 RK18412-001 AK18353-1 DESCRIPTION KIT MZ2 PLATEN AND MEDIA COVER MZ 320 PLATEN AND MEDIA COVER KIT MZ 220 PRINTHEAD MZ 320 PRINTHEAD KIT MZ2 UPPER HOUSING MZ 320 UPPER HOUSING KIT MZ SER BATT DOOR BLT CLIP KIT MZ 220 DOOR RUBBER MZ 320 DOOR RUBBER KIT MZ SERIES AN
MZ SERIES REPLACEMENT KITS- UNIT EXPLODED VIEW 1 3 1 8 9 or 10 7 11 4 RMAN-MZS-002 • MZ Series Replacement Kits • Sect.
MZ SERIES REPLACEMENT KITS- UNIT EXPLODED VIEW 2 6 2 9 or 10 5 • Sect.
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