Installation Guide

Hardware Specifications and Installation
35
Troubleshooting
Refer to the following to troubleshoot issues with charging badges in the charger cradle:
Issue Solution
Cradle is not receiving power Ensure the power cable is connected securely
to both the cradle and its AC power source
The badge is not fully seated in the cradle Remove and re-insert the badge into the
cradle, ensuring it is correctly seated
The badge was placed in the cradle upside
down
Remove the badge from the cradle and
re-insert in its proper orientation
All badges are in the cradle correctly, the
cradle is plugged in, but none of the badges
are charging
Unplug the cradle from the AC outlet and plug
back in again
Badge battery is faulty (solid red light is On) Verify other badges charge properly. If so,
contact system administrator.