MC55A0 MC55N0 ENTERPRISE DIGITAL ASSISTANT USER GUIDE
MC55A0 MC55N0 ENTERPRISE DIGITAL ASSISTANT USER GUIDE 72E-148113-01 Rev.
ii MC55A0/MC55N0 Enterprise Digital Assistant User Guide No part of this publication may be reproduced or used in any form, or by any electrical or mechanical means, without permission in writing from Motorola. This includes electronic or mechanical means, such as photocopying, recording, or information storage and retrieval systems. The material in this manual is subject to change without notice. The software is provided strictly on an “as is” basis.
iii Revision History Changes to the original guide are listed below: Change -01 Rev A Date 8/2011 Description Initial release.
iv MC55A0/MC55N0 Enterprise Digital Assistant User Guide
TABLE OF CONTENT Revision History .............................................................................................................................. iii About This Guide Introduction ..................................................................................................................................... Documentation Set ................................................................................................................... Configurations..................................
vi MC55A0/MC55N0 Enterprise Digital Assistant User Guide Turning Off the Radios ............................................................................................................. Handstrap Replacement ................................................................................................................ Removal ................................................................................................................................... Installation ................................
Table of Contents Using the RS507 Hands-free Imager ....................................................................................... Digital Camera Scanning ............................................................................................................... DataWedge .................................................................................................................................... Installation ...............................................................................
viii MC55A0/MC55N0 Enterprise Digital Assistant User Guide ActiveSync Using Serial Port Services ............................................................................... Personal Area Network Services ....................................................................................... A2DP/AVRCP Services ..................................................................................................... Connect to a HID Device ....................................................................
Table of Contents Charging Temperature ....................................................................................................... Vehicle Holder ................................................................................................................................ Installation Reminders ............................................................................................................. Device Mounting Precautions ...............................................................
x MC55A0/MC55N0 Enterprise Digital Assistant User Guide Four-slot Charge Only Cradle .................................................................................................. Four-slot Ethernet Cradle ......................................................................................................... Magstripe Reader .................................................................................................................... Vehicle Cradle .............................................
ABOUT THIS GUIDE Introduction This guide provides information about using the MC55A0 and MC55N0 Enterprise Digital Assistant (EDA) and accessories. NOTE Screens and windows pictured in this guide are samples and can differ from actual screens. Documentation Set The documentation set for the MC55A0 and MC55N0 provides information for specific user needs, and includes: • MC55A0/MC55N0 Quick Start Guide - describes how to get the MC55A0 and MC55N0 EDA up and running.
xii MC55A0/MC55N0 Enterprise Digital Assistant User Guide Configurations This guide covers the following configurations: Data Capture Options Operating System 256 MB RAM/ 1 GB Flash 1D laser scanner, 2D imager, 1D laser scanner and camera or 2D imager and camera Windows Mobile 6.5.3 Classic Numeric, QWERTY, QWERTZ, AZWERTY or PIM WLAN: 3.5” VGA 802.11a/b/g Color WPAN: Bluetooth v2.0 EDR 256 MB RAM/ 1 GB Flash 2D imager (SE4500-DL only) or 2D imager (SE4500-DL only) and camera Windows Mobile 6.5.
About This Guide xiii The second line lists the operating system version and the build number. The last part of the build number represents the AKU number. For example, Build 23137.5.3.9 indicates that the device is running AKU version 5.3.9. OEM Version To determine the OEM software version: Tap > Settings > System > System Info > System. BTExplorer Software To determine the BTExplorer software version, tap information.
xiv MC55A0/MC55N0 Enterprise Digital Assistant User Guide Fusion Software To determine the Fusion software version: Tap Wireless Strength icon > Wireless Status > Versions. Chapter Descriptions Topics covered in this guide are as follows: • Chapter 1, Getting Started provides information on getting the MC55 up and running for the first time. • Chapter 2, Operation provides basic instructions for using the MC55, including powering on and resetting the MC55.
About This Guide • Bold text is used to highlight the following: • Dialog box, window, and screen names • Drop-down list and list box names • Check box and radio button names • Key names on a keypad • Button names on a screen. • bullets (•) indicate: • Action items • Lists of alternatives • Lists of required steps that are not necessarily sequential • Sequential lists (e.g., those that describe step-by-step procedures) appear as numbered lists.
xvi MC55A0/MC55N0 Enterprise Digital Assistant User Guide Manufacturing label Motorola responds to calls by email, telephone or fax within the time limits set forth in support agreements. If your problem cannot be solved by Motorola Enterprise Mobility Support, you may need to return your equipment for servicing and will be given specific directions. Motorola is not responsible for any damages incurred during shipment if the approved shipping container is not used.
CHAPTER 1 GETTING STARTED Introduction This chapter lists the parts of the MC55 and explains how to set up the MC55 for the first time.
1-2 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Battery Battery Latch Speaker Handstrap Camera Flash Camera Stylus Stylus Clip Action Button Exit Window Scan/Action Button Figure 1-2 MC55 Rear View Unpacking Carefully remove all protective material from the MC55 and save the shipping container for later storage and shipping.
Getting Started 1-3 Getting Started To start using the MC55 for the first time: • Install a microSD card (optional) • Install the main battery. • Charge the MC55. • Power on the MC55. Installing a microSD Card (MC55A0) The microSD card slot provides secondary non-volatile storage. The slot is located under the battery. Refer to the documentation provided with the card for more information, and follow the manufacturer’s recommendations for use.
1-4 MC55A0/MC55N0 Enterprise Digital Assistant User Guide microSD card Holding tab Figure 1-4 Insert microSD Card in Holder 6. Close the card holder door and push down until it is securely into place. 7. Close SIM card holder door and slide down until it locks into place. 8. Close rubber access door. Installing a microSD Card (MC55N0) The microSD card slot provides secondary non-volatile storage. The slot is located under the battery.
Getting Started 1-5 microSD card Holding tab Figure 1-6 Insert microSD Card in Holder 5. Close the card holder door. 6. Slide to the left to lock into place. 7. Close rubber access door. Installing the Battery NOTE The MC55 ships with either a 2400 mAh or 3600 mAh battery. The 2400 mAh battery is shown in this installation procedure. To install the battery. 1. Insert the battery, bottom first, into the battery compartment in the back of the MC55. 2.
1-6 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Charging the Battery CAUTION Ensure that you follow the guidelines for battery safety described in Battery Safety Guidelines on page 6-2. Charging the Main Battery Before using the MC55 for the first time, charge the main battery until the amber Charging/Battery Status LED remains lit (see Table 1-1 on page 1-6 for charge status indications). To charge the MC55, use a cable or a cradle with the appropriate power supply.
Getting Started 1-7 Table 1-1 LED Charge Indicators (Continued) Charging/Battery Status LED Indication Fast Blinking Amber (2 blinks/second) Charging error, e.g.: • Temperature is too low or too high. • Charging has gone on too long without completion (typically eight hours). Single Blink Amber (when Power button pressed) Battery depleted. Blinking Amber (when Power button pressed) Battery over-temperature condition.
1-8 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Replacing the Battery 1. Press the red Power button to suspend the MC55. The PowerKey Action window appears. 2. Tap Safe Battery Swap. The Decode LED lights red and then turns off. 3. Unlatch the handstrap. 4. Use finger or stylus to slide the battery latch to the right releasing the battery. The battery ejects slightly. Battery Latch 1 2 Figure 1-8 Removing the Battery 5. Lift the battery from the MC55. 6.
Getting Started 11. Close SIM card holder door. 12. Slide SIM card holder door down to lock into place. 13. Close the rubber access door. 14. Replace the battery. 15. Re-attach the handstrap. Removing the microSD Card (MC55N0) To remove an microSD card: 1. Press the red Power button to suspend the MC55. The PowerKey Action window appears. 2. Tap Safe Battery Swap. The Decode LED lights red and then turns off. 3. Unlatch the handstrap. 4. Remove the battery. 5. Lift the rubber access door. 6.
1 - 10 MC55A0/MC55N0 Enterprise Digital Assistant User Guide 2. Select the On battery power: Turn off device if not used for check box and select a value from the drop-down list. 3. Select OK. Changing the Backlight Settings To change the backlight settings in order to conserve more battery power: 1. Tap > Settings > System > Backlight > Battery Power. 2. Select the Disable backlight if device is not used for check box and select a value from the drop-down list. 3. Select Brightness. 4.
Getting Started 1 - 11 Select Wireless Manager. Figure 1-10 Wireless Manager Window To enable or disable a wireless connection, tap the specific button. To enable or disable all wireless connections, tap and hold the All button. To configure settings for a connection, tap Menu.
1 - 12 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Handstrap Replacement Removal To remove the handstrap: 1. Press the red Power button to suspend the MC55. The PowerKey Action window appears. 2. Tap Safe Battery Swap. The Decode LED lights red and then turns off. 3. Slide the handstrap clip out of the handstrap slot. Figure 1-11 Handstrap Clip Removal 4. Remove the stylus tether from the handstrap. 5. Remove the battery.
Getting Started 1 - 13 1 2 3 4 Figure 1-12 Handstrap and Pin Removal 8. Repeat for the other side of the handstrap. 9. Remove the pin from the handstrap. Figure 1-13 Pin Removal 10. Pull the handstrap through the handstrap slot. Installation To install the handstrap: 1. Feed the bottom end of the handstrap into the handstrap slot on the bottom of the MC55.
1 - 14 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Figure 1-14 Feed Handstrap into Handstrap Slot 2. Slide the pin into the bottom of the handstrap. 3. Center the pin in the handstrap loop. NOTE Handstrap and pin should fit securely into the handstrap mounting area. When pulling on handstrap use enough force to engage pin into place. 4. Pull the handstrap so that the pin and bottom of the handstrap slide into position in the mounting area. Figure 1-15 Pin and Handstrap in Mounting Area 5.
CHAPTER 2 OPERATION Introduction This chapter explains the buttons, status icons, and controls on the MC55, and provides basic instructions for using the MC55, including powering on and resetting. Finger Scrolling Finger scrolling can be used to scroll up and down web pages, documents, and lists such as the contacts list, file list, message list, calendar appointments list, and more. When finger scrolling, swipe or flick your finger on the screen. To scroll down, swipe your finger upward on the screen.
2-2 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Status Bar Home Screen Tile Bar Open the Start Menu Tiles Figure 2-1 Windows Mobile Home Screen Touch and hold the screen with your finger and move the Home screen up and down. As the application names move under the Information Status bar, information relevant to that application appear in the bar. Figure 2-2 Moving Today Screen You can also touch and hold the Information Status bar and move it up and down over an application name.
Operation Application Icon Application Information Figure 2-4 Information Bar Example To customize the Home screen, tap > Settings > Today. On the horizontal scroll, use Appearance to customize the background and the Items to change the display format. Classic Today Screen The user can change to the classic Today screen layout that is used in Windows Mobile 6.1. Status Bar Today Screen Task Tray Tile Bar Figure 2-5 Classic Today Screen To change to the classic view tap > Settings > Home > Items.
2-4 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Figure 2-6 Home Screen Settings Deselect the Windows Default checkbox and select any of the other checkboxes. Tap . The task bar at the bottom of the screen can contain the task tray icons listed in Table 2-1. Table 2-1 Task Tray Icons Icon Name Description Wireless connection status Wireless connection status icon. Indicates WLAN signal strength and opens the Wireless Applications menu.
Operation 2-5 Notifications Connectivity Audio Battery Clock Figure 2-7 Status Bar Icons Table 2-2 Status Bar Icons Icon Description Icon Description Notifications Indicates a reminder of an upcoming calendar event. Notification that one or more instant messages were received. Notification that one or more e-mail/text messages were received. There are more notification icons than can be displayed. Indicates that the backup battery is very low.
2-6 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Icon Bar Figure 2-8 Icon Bar Table 2-3 Task Tray Icons Icon Name Description Magnify Enlarges the screen. Notifications Indicates that notifications are available. Headset Indicates that a wireless stereo headset is connected to the MC55. Connectivity Displays the Connectivity dialog box. Volume Displays the Volume dialog box. Power Displays the Power window. Clock & Alarms Opens the Clocks & Alarms window.
Operation 2-7 Swipe upward to view more program and folder icons. Move often-used program and folder icons anywhere on the Start screen for easy access. Press and hold the icon and drag the icon to a new location and release. Table 2-4 lists the default icons available on the Start screen. Table 2-4 Programs on the Start Screen Icon Name Description Icon Name Description Home Displays the Home screen. Text Send an SMS text message.
2-8 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Table 2-4 Programs on the Start Screen (Continued) Icon Name Description Icon Name Description Calculator Perform basic arithmetic and calculations, such as addition, subtraction, multiplication, and division. Tasks Keep track of your tasks. Office Mobile Use the complete suite of Microsoft® Office applications for your mobile device. Internet Sharing Connect a notebook computer to the Internet using the MC55's data connection.
Operation 2-9 Table 2-4 Programs on the Start Screen (Continued) Icon Name Description Icon Name Description Modem Link Enables the MC55 to be used as a modem. Remote Desktop Mobile Log onto Windows NT server type computers and use all of the programs that are available on that computer from the MC55. MSP Agent Enables management of the MC55 from an MSP Server. Requires the purchase of an appropriate MSP client license per device to suit the level of management functionality required.
2 - 10 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Table 2-5 Setting Applications (Continued) Icon Name Description Icon Name Description Connections Folder Beam Set the MC55 to receive incoming IrDA beams. Not supported on MC55. Connections Set up one or more types of modem connections for your device, such as phone dial-up, GPRS, Bluetooth, and more, so that your device can connect to the Internet or a private local network.
Operation 2 - 11 Table 2-5 Setting Applications (Continued) Icon Name Description Icon Name Description Memory Check the device memory allocation status and memory card information and stop currently running programs. Regional Settings Set the regional configuration to use, including the format for displaying numbers, currency, date, and time on the MC55. Power Check battery power and set the time-out for turning off the display to conserve battery power.
2 - 12 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Figure 2-10 Start Screen Settings Tab 3. Select the number of columns. 4. Tap OK. NOTE Tap Reset to return to the default 3 Column setting. 5. Tap OK. 6. Preform a warm boot. IE Zoom Mapping When Internet Explorer opens, the volume keys on the side of the MC55 are used to zoom in and out. To disable IE zoom mapping: 1. Tap > Settings > > System > UI Settings. 2. Tap the IE Zoom Mapping tab. Figure 2-11 IE Zoom Mapping Tab 3.
Operation 2 - 13 Locking the MC55 Lock the MC55 by disabling key presses and screen tap or by requiring a password. Locking the MC55 turns off keyboard and touch screen functionality. This is helpful when the MC55 is turned on and you want to prevent accidental key presses. To lock the device, tap > . Locking without PIN or Password When the MC55 is locked, the Lock screen appears. Figure 2-12 Lock Screen Tap Unlock and then tap Unlock again.
2 - 14 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Locking with Strong Password When the MC55 is locked, the Lock screen appears. Figure 2-14 Strong Password Lock Screen Enter the strong password and then tap Unlock. Password Locking Setup Use the Password window to set a password to disable unauthorized access to the MC55. NOTE If the device is configured to connect to a network, use a strong (difficult to figure out) password to help protect network security.
Operation 2 - 15 a. Enter a seven character password in the Password: field. A strong password must contain at least seven characters and contain at least three of the following: uppercase and lowercase letters, numerals, and punctuation. b. Re-enter the password in the Confirm: field. 6. Tap OK. 7. Tap OK. Battery Status Indications Battery icons appear on the navigation bar indicating the battery power level.
2 - 16 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Battery Reserve Options If the charge of the battery reaches a critical threshold, the MC55 shuts down. This threshold can be changed but affects the amount of time that data can be retained. 1. Tap > Settings > System > Power > RunTime. A warning message appears. Figure 2-18 Warning Message 2. Read the warning message and tap OK. Figure 2-19 RunTime Tab 3. Select one of the Battery Reserve Options.
Operation 2 - 17 • Level 1: Temperature Watch; this level is similar to main battery low warning. It indicates that the battery temperature has reached the first threshold level. The user should move to an environment within proper operating temperature. • Level 2: Temperature Warning; this level is similar to main battery very low warning. It indicates the battery temperature has reached the second threshold level. The user should close all running applications and stop using the MC55.
2 - 18 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Figure 2-22 Battery Management Dialog Box Table 2-6 Battery Information Item Description State of Health Indicates the current state of the battery (Healthy or Unhealthy). Battery Usage Indicator Indicates the usage of the battery. Battery Usage Threshold Indicates the usage indicator threshold. Battery Serial # Displays the serial number of the battery.
Operation 2 - 19 LED Indicators The MC55 has three LED indicators. The Scan/Decode LED indicates status for scanning. The Charging/Battery Status LED indicates battery charging and status. Scan/Decode LED Charging/Battery Status LED Figure 2-23 LED Indicators Table 2-7 LED Indications LED State Indication Scan/Decode LED Solid Green Successful decode/capture. Solid Red Laser enabled, scanning/imaging in process. Off Not enabled.
2 - 20 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Performing a Warm Boot Hold down the red Power button for approximately five seconds. As soon as the MC55 starts to boot (splash screen displays) release the Power button.
Operation 2 - 21 Function Buttons The MC55’s buttons perform certain functions. Scan/Action Button Volume Up/Down Button Action Button Power Button Scan/Action Button Figure 2-24 Function Buttons • Power: Press the red Power button to turn the MC55 screen on and off. The MC55 is in suspend mode when the screen is off. For more information, see Powering On the MC55 on page 1-7. Also use the Power button to reset the MC55 by performing a warm or cold boot. See Resetting the MC55 on page 2-19.
2 - 22 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Entering Data When entering data on the keypad, use either the single-hand method or the two-hand method as shown in Figure 2-25. Single-hand Method Two-hand Method Figure 2-25 Entering Data on the Keypad Using Voice-Over-IP NOTE Voice-Over-IP is currently supported on the MC55A0. It will be supported on the MC55N0 in a future update. The MC55 supports Voice over IP over WLAN (VoWLAN) using Motorola or third party voice clients.
Operation 2 - 23 Interactive Sensor Technology The Interactive Sensor Technology (IST) supports the following features: • Power Management – manages power by configuring IST to control switching on/off the backlight, control suspend mode of the MC55 by monitoring motion and orientation. • Display Orientation – switches the screen orientation to either landscape or portrait depending on the MC55 orientation.
2 - 24 MC55A0/MC55N0 Enterprise Digital Assistant User Guide USB Configuration The MC55 can be placed into any of the following USB modes: • USB Client - Sets the MC55 to USB Client mode. • USB Host - Sets the MC55 to USB Host mode. • USB On-the-Go - Sets the MC55 to automatically determine necessary mode (default). To place the MC55 into one of these modes: 1. Tap > Settings > System > USBConfig. 2. Select on of the USB radio buttons. 3. Tap OK.
CHAPTER 3 DATA CAPTURE Introduction The MC55 offers three types of data capture options: • Linear scanning • Imaging • Digital camera. NOTE To perform data capture a scanning enabled application must be installed on the MC55. A sample scanning application can be downloaded from the Motorola Support site at http://support.symbol.com.
3-2 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Operational Modes MC55 with an integrated imager support three modes of operation, listed below. Activate each mode by pressing the Scan button. • Decode Mode: In this mode, the MC55 attempts to locate and decode enabled bar codes within its field of view. The imager remains in this mode as long as you hold the scan button, or until it decodes a bar code.
Data Capture 3-3 NOTE Scanning procedures depend on the application and MC55 configuration. An application may use different scanning procedures from the one listed above. Linear Scanning To read a bar code, a scan-enabled application is required. The MC55 contains the DataWedge application that allows the user to enable the scanner to decode bar code data and display the bar code content. 1. Ensure that a scan enabled application (DataWedge) is loaded on the MC55. See DataWedge on page 3-6. 2.
3-4 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Figure 3-3 Imager Scanning 3. Press the scan button. The red laser aiming pattern or aiming dot turns on to assist in aiming. Ensure the bar code is within the area formed by the brackets in the aiming pattern or close to the aiming dot. The aiming dot is used for increased visibility in bright lighting conditions.
Data Capture 3-5 Using the RS507 Hands-free Imager An RS507 Hands-free Imager can be used with the MC55 to capture bar code data. To set up the MC55 and RS507: 1. Tap > BTScannerCtlPanel icon. 2. Select the BT Scanner checkbox and then select the appropriate Com port from the drop-down list. 3. Tap Save and Exit. 4. Tap 5. Point the RS507 to the bar code. The RS507 reads the bar code and begins pairing with the MC55. If required, enter PIN (12345). 6. Launch a scanning enabled application. 7.
3-6 MC55A0/MC55N0 Enterprise Digital Assistant User Guide DataWedge NOTE On MC55N0, by default, DataWedge is loaded but not installed on the MC55. An installation file resides in the Windows folder. Installation NOTE For MC55N0 only. To install DataWedge: 1. Tap > File Explorer. 2. Navigate to the Windows folder. 3. Scroll to the DataWedge file. 4. Tap the DataWedge file. The installation begins. Follow the on-screen instructions to complete the installation.
Data Capture 3. Tap OK. Taking Photos To take a photo: 1. Tap > Programs > Pictures & Videos icon. 2. Tap Camera on the command bar. 3. Check the image on the view finder, adjust if necessary. 4. Press the Enter key to take the picture. Hold the MC55 still until the shutter sound is heard. Recording Video To record a video clip: 1. Tap > Programs > Pictures & Videos icon. 2. Tap Camera on the command bar. 3. Tap Menu > Video to set shooting mode to video.
3-8 MC55A0/MC55N0 Enterprise Digital Assistant User Guide
CHAPTER 4 BLUETOOTH Introduction Bluetooth-equipped devices can communicate without wires, using frequency-hopping spread spectrum (FHSS) radio frequency (RF) to transmit and receive data in the 2.4 GHz Industry Scientific and Medical (ISM) band (802.15.1). Bluetooth wireless technology is specifically designed for short-range (30 feet/10 meters) communication and low power consumption. MC55s with Bluetooth capabilities can exchange information (e.g.
4-2 MC55A0/MC55N0 Enterprise Digital Assistant User Guide The Bluetooth radio in this MC55 operates as a Class 2 device power class. The maximum output power is 2.5mW and the expected range is 32.8 feet (10 meters). A definition of ranges based on power class is difficult to obtain due to power and device differences, and whether one measures open space or closed office space. NOTE It is not recommended to perform Bluetooth wireless technology inquiry when high rate 802.11b operation is required.
Bluetooth 4-3 Bluetooth Configuration By default, the MC55 is configured to using the Microsoft Bluetooth stack. Refer to the MC55 Integrator Guide, Appendix B, for information on switching to the StoneStreet One Bluetooth stack. Table 4-1 list the services supported by the Microsoft Bluetooth stack and the StoneStreet One Bluetooth stack.
4-4 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Bluetooth Power States Cold Boot With StoneStreet One Bluetooth Stack Performing a cold boot on the MC55 turns off Bluetooth after initialization (which takes a few moments). It is normal to see the Bluetooth icon appear and disappear (when using the Classic Home screen), as well as a wait cursor, when initialization proceeds in all modes.
Bluetooth 4-5 Using Microsoft Bluetooth Stack The following sections provide information on using the Microsoft Bluetooth stack. Turning the Bluetooth Radio Mode On and Off NOTE On devices with Windows Mobile 6.5.3, turn the Bluetooth radio on or off using the Wireless Manager. Tap the Status bar and select the Connectivity icon. Tap Wireless Manager. Turn off the Bluetooth radio to save power or if entering an area with radio restrictions (e.g., an airplane).
4-6 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Discovering Bluetooth Device(s) The MC55 can receive information from discovered devices without bonding. However, once bonded, the MC55 and a bonded device exchange information automatically when you turn the Bluetooth radio on. See Bonding with Discovered Device(s) on page 4-30 for more information. To find Bluetooth devices in the area: 1. Ensure that Bluetooth is enabled on both devices. 2.
Bluetooth 4-7 Figure 4-4 Select a Bluetooth Device 7. Tap Next. The Enter Passcode window appears. NOTE If Smart-pairing is configured and the device is requesting one of the pre-defined PINs, the Enter Passcode window does not appear. Figure 4-5 Enter Passcode 8. Enter the Passcode on the other device. The device is added to the Bluetooth list. You are prompted to enter a passcode. If the device has a specific passcode, enter it in the Passcode field and tap Next.
4-8 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Available Services NOTE Some devices might not require a PIN. This depends upon the device’s authentication. The MC55 with Microsoft Bluetooth stack offers the following services: • OBEX Object Push Services via Beam • Serial Port Services • Personal Area Networking Services • PBAP Services • Dial-up Networking Services • A2DP/AVRCP Services. See the following sections for information on these services.
Bluetooth 4-9 Figure 4-7 Beam File Window To transfer a contact between the MC55 and another Bluetooth enabled device: 1. Ensure that Bluetooth is enabled and discoverable on both devices. 2. Ensure that the two devices are within 30 feet (10 meters) of one another. 3. Tap 4. Navigate to the contact to transfer. 5. Tap and hold on the contact until the pop-up menu appears. > Contacts. Figure 4-8 Contact Window 6. Select Send Contact > Beam. The MC55 searches for Bluetooth devices in the area.
4 - 10 MC55A0/MC55N0 Enterprise Digital Assistant User Guide 3. Tap > Programs > Internet Sharing. 4. In the PC Connection list, select Bluetooth PAN. 5. In the Network Connection list, select the connection type. Select the network connection that the device should use to connect to the Internet. 6. Tap Connect. 7. On the computer or laptop, setup a Bluetooth PAN with your device. a. Select > Control Panel > Network Connections. b.
Bluetooth 4 - 11 NOTE By default, Secure Connection checkbox is set enabling Security Level 3 (Linked Level Encryption). 13. Select the serial device in the list and then tap Next. 14. Select a COM port from the drop-down list. 15. Tap Finish. NOTE No connection is made at this point. An application must open the selected COM port to trigger Microsoft Bluetooth stack to open the connection.
4 - 12 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Figure 4-9 Computer Bluetooth Devices Window 6. On the COM Ports tab, click Add. 7. Select the Incoming (device initiates the connection) option, then click OK. Note the number of the COM port that was added. 8. Click OK. 9. Click > All Programs > Microsoft ActiveSync. 10. Click File > Connection Settings. Figure 4-10 ActiveSync Connection Settings 11.
Bluetooth 4 - 13 If an Authentication is required, the Enter Passcode screen appears, type an alphanumeric passkey (PIN code), then tap Next; enter the same passkey on the other device. The passkey is recommended for enhanced security. Your passkey must be between 1 to 16 alphanumeric characters. If you do not want to use a passkey, tap Next. 14. To disconnect the ActiveSync connection, tap the ActiveSync icon on the Today screen. 15. Tap Disconnect.
4 - 14 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Using Bluetooth StoneStreet One Bluetooth Stack The following sections provide information on using the Stone Street One Bluetooth stack. Turning the Bluetooth Radio Mode On and Off Turn off the Bluetooth radio to save power or if entering an area with radio restrictions (e.g., an airplane). When the radio is off, other Bluetooth devices cannot see or connect to the MC55.
Bluetooth 4 - 15 Figure 4-11 Explorer Mode Window You can also use the “tap and hold” technique to view available options. Scroll bars and view options are similar to those on the Windows desktop. The tree structure lists the following sub-items: • Local Device - This device • Remote Device - Other Bluetooth devices • Trusted Devices - Bonded (paired) Bluetooth devices • Untrusted Devices - Discovered devices that are not bonded • Favorites - Selected services that are set as Favorite for quick access.
4 - 16 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Figure 4-12 BTExplorer Window 7. Select Explore Services on Remote Device or another from the drop-down list and tap Next. NOTE If a device discovery action has not been previously performed, a device discovery is automatically initiated. If a device discovery has previously been performed, the device discovery process is skipped, and the previously found list of devices displays.
Bluetooth 4 - 17 Figure 4-14 Select Remote Device Window 9. Select a device from the list and tap Next. The MC55 searches for services on the selected Bluetooth device. Figure 4-15 Device Services NOTE If the MC55 discovers a service but the service is not supported, the service icon is grayed-out. 10. Select a service from the list and press Next. The Connection Favorite Options window appears. Figure 4-16 Connection Favorite Options Window 11.
4 - 18 MC55A0/MC55N0 Enterprise Digital Assistant User Guide 12. Tap Next. The Connection Summary window appears. 13. Tap Connect to add the service to the Favorite window and connect to the service. Figure 4-17 Favorites Window Available Services NOTE Some devices might not require a PIN. This depends upon the device’s authentication. See the following sections for information on these services. File Transfer Services NOTE Shared folders are a security risk.
Bluetooth 4 - 19 Figure 4-18 File Transfer Window 7. Double-tap the file to copy. The Save Remote File window appears. Figure 4-19 Save Remote File Window 8. Tap and hold on the file. A pop-up menu appears. 9. Select the action to perform: • New - create a new file or folder on the remote device • Delete - delete the selected file on the remote device. • Get File - copy the file from the remote device to the MC55. • Put File - copy a file from the MC55 to the remote device.
4 - 20 MC55A0/MC55N0 Enterprise Digital Assistant User Guide 1. Tap and hold on the file to delete and select Delete. 2. In the Delete Remote Device File dialog box tap Yes. Getting a File To copy a file from a remote device: 1. Double-tap or tap and hold on the file and select Get. The Save Remote File window appears. 2. Navigate to the directory to save the file. 3. Tap Save. The file is transferred from the remote device to the MC55. Copying a File To copy a file to a remote device: 1.
Bluetooth 4 - 21 1. Ensure the Bluetooth Phone is discoverable and connectable. 2. Ensure that the Dial-Up Networking profile is enabled on the MC55. See Profiles on page 4-39 for more information. 3. Tap Menu > New Connection. 4. Select Explore Services on Remote Device or another from the drop-down list and tap Next. 5. BTExplorer searches for Bluetooth devices in the area. The discovered devices display in the Select Remote Device window. 6.
4 - 22 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Figure 4-22 Select Dial-up Networking Entry Window 11. Select the entry and tap OK. The MC55 begins to communicate with the Bluetooth phone. If required, the phone requests permission to communicate with the MC55. 12. Confirm the connection on the phone. The Network Log On window appears. 13. In the User name text box, enter the user name for this connection. 14. In the Password text box, enter the password for this connection. 15.
Bluetooth 4 - 23 Figure 4-24 Add Phone Book Entry Window 3. In the Name for the connection text box, enter a name for this connection. 4. In the Country Code text box, enter the country code for the country that you are calling. 5. In the Area Code text box, enter the area code. 6. In the Phone Number text box, enter the phone number. 7. Tap OK. Object Exchange Push Services Object Exchange (OBEX) is a set of protocols that allows sharing objects such as Contacts or pictures using Bluetooth.
4 - 24 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Sending a Contact To send a contact to another device: NOTE Prior to sending and receiving contacts, a default contact must be set up before attempting to send a contact. 1. Tap and hold on OBEX Object Push and select Connect. Figure 4-25 OBEX Object Push Window 2. In the Action: drop-down list, select Send Contact Information. 3. Tap 4. Select a contact to send to the other device. 5. Tap OK. 6.
Bluetooth 4 - 25 Figure 4-26 OBEX Object Push Window 2. In the Action: drop-down list, select Swap Contact Information. 3. Tap 4. Select a contact to send to the other device. 5. Tap OK. 6. Tap OK to swap contacts with the other device and display a confirmation dialog box on the other device to accept the contact. 7. Tap Ok. . The Select Contact Entry window appears.
4 - 26 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Sending a Picture To send a picture to another device: 1. Tap and hold on OBEX Object Push and select Connect. The OBEX Object Push window appears. Figure 4-28 OBEX Object Push Window 2. In the Action: drop-down list, select Send A Picture. 3. Tap . The Send Local Picture window appears. Figure 4-29 Send Local Picture Window 4. Navigate to the picture to send to the other device. 5. Tap Open. 6.
Bluetooth 4 - 27 1. Ensure the MC55 is connectable (required when automatic re-connect is initiated). See Device Info on page 4-32. 2. Ensure that the Headset profile is enabled on the MC55. See Profiles on page 4-39 for more information. 3. Use the Connection Wizard to search for a Bluetooth headset. 4. Select the device and tap Next. 5. Select the Headset service name and select Connect. The MC55 connects to the headset.
4 - 28 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Figure 4-30 ActiveSync Connection Settings Window on PC To establish an ActiveSync connection: NOTE When creating an ActiveSync connection, only use StoneStreet One Bluetooth Explorer in Wizard mode. 1. Use the Connection Wizard to search for a Bluetooth device, such as a computer. In the drop-down list select ActiveSync via Bluetooth. 2. Select the device and tap Next. The Connection Favorite Options window appears. 3. Tap Connect.
Bluetooth 4 - 29 Connect two or more Bluetooth devices to share files, collaborate, or play multi-player games. To establish a Personal Area Network connection: 1. Ensure that the Personal Area Networking profile is enabled on the MC55. See Profiles on page 4-39 for more information. 2. Use the Connection Wizard to search for a Bluetooth device. 3. Select the device and tap Next. The Connection Favorite Options window appears. 4. Tap Next. The Connection Summary window appears. 5. Tap Connect.
4 - 30 MC55A0/MC55N0 Enterprise Digital Assistant User Guide 6. Tap Next. 7. Tap Connect. Connect to a HID Device The MC55 can connect to an Human Interface Device (HID) device such as a Bluetooth keyboard: 1. Ensure the MC55 is connectable (required when automatic re-connect is initiated). See Device Info on page 4-32. 2. Ensure that the remote Bluetooth device is in discoverable mode. See the device user manual for instructions. 3. Ensure that the HID Client profile is enabled on the MC55.
Bluetooth 4 - 31 Figure 4-32 Select Remote Device Window 5. Select a device from the list and tap Next. The PIN Code Request window appears. Figure 4-33 Connection Favorite Options Window 6. In the PIN Code field, enter the PIN code. 7. Tap OK. The Pairing Status window displays. 8. Tap Finish. The devices are successfully paired. The device name moves to the Trusted Devices window. Deleting a Bonded Device To delete a device no longer needed: 1. Tap the Bluetooth icon and select Show BTExplorer.
4 - 32 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Figure 4-34 PIN Code Request Window 2. In the PIN Code: text box, enter the same PIN entered on the device requesting the bond. The PIN must be between 1 and 16 characters. 3. In the Device Name: text box, edit the name of the device requesting the bond, if desired. 4. Tap OK to create the bond. The MC55 can now exchange information with the other device.
Bluetooth 4 - 33 Figure 4-35 BTExplorer Settings - Services To add a service: 1. Tap Add. Figure 4-36 Add Local Service Window 2. In the list, select a service to add. 3. Tap OK. The Edit Local Service window displays for the selected service. 4. Select the appropriate information and then tap OK. See the following sections for information on the available services. Dial-Up Networking Service Dial-up Networking allows other Bluetooth devices to access a dial-up modem.
4 - 34 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Table 4-4 Dial-up Networking Information Data Item Description Local COM Port Select the COM port. Local Baud Rate Select the communication baud rate. Local Port Options Select the port option. File Transfer Service File transfer allows other Bluetooth devices to browse files.
Bluetooth 4 - 35 Table 4-7 Headset Audio Gateway Data Item Description Service Name Lists the name of the audio service. IrMC Synchronization Service The IrMC Synchronization service used to synchronize PIM contacts between a remote device and the MC55. Table 4-8 IrMC Synchronization Data Item Description Service Name Displays the name of the service. Service Security Select the type of security from the drop-down list. Options are None, Authenticate, or Authenticate/Encrypt.
4 - 36 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Serial Port Service Serial port allows other Bluetooth devices to access COM ports. Table 4-11 Serial Port Services Data Item Description Service Name Displays the name of the service. Service Security Select the type of security from the drop-down list. Options are None, Authenticate, or Authenticate/Encrypt. Local COM Port Select the COM port. Local Baud Rate Select the communication baud rate.
Bluetooth 4 - 37 Figure 4-38 BTExplorer Settings - Security NOTE To use PIN Code, select Authenticate or Authenticate/Encrypt from the Service Security drop-down list on each local service. Table 4-14 Security Data Item Description Use PIN Code (Incoming Connection) Select for automatic use of the PIN code entered in the PIN Code text box. It is recommended not to use this automatic PIN code feature. See Security on page 4-2 for more information. PIN Code Enter the PIN code.
4 - 38 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Table 4-15 Discovery Data Item Description Inquiry Length Sets the amount of time the MC55 takes to discover Bluetooth devices in the area. Name Discovery Mode Select either Automatic or Manual to automatically attempt to discover a Bluetooth device's name after finding the device. Discovered Devices - Delete Devices Deletes all discovered devices and link keys from memory.
Bluetooth 4 - 39 Profiles Use Profile to load or remove Bluetooth services profiles. If a profile is not used, it can be removed to save memory. 1. Tap a check box next to the profile to load (activate). The Serial Port profile is always active and cannot be removed. 2. Tap Select All to select all profiles or tap Deselect All to deselect all profiles. 3. Tap Apply to activate the profiles and then Close to exit the application.
4 - 40 MC55A0/MC55N0 Enterprise Digital Assistant User Guide
CHAPTER 5 ACCESSORIES Introduction Table 5-1 lists the accessories available for the MC55. Table 5-1 MC55 Accessories Accessory Part Number Description Cradles Single-slot USB Cradle CRD5500-1000UR Charges the MC55 main battery and a spare battery. Synchronizes the MC55 with a host computer through a USB connection. Single-slot Ethernet/Modem/USB Cradle CRD5500-1000XR Charges the MC55 main battery and a spare battery.
5-2 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Table 5-1 MC55 Accessories (Continued) Accessory Part Number Description Spare 2400 mAh lithium-ion battery BTRY-MC55EAB00 BTRY-MC55EAB00-10 BTRY-MC55EAB00-50 Replacement 2400 mAh battery (MC55 only). 10-pack. 50-pack. Spare 3600 mAh lithium-ion battery BTRY-MC55EAB02 BTRY-MC55EAB02-10 BTRY-MC55EAB02-50 Replacement 3600 mAh battery. 10-pack. 50-pack.
Accessories 5-3 Single-slot USB Cradle This section describes how to use a Single-slot USB cradle with the MC55. For USB communication setup procedures refer to the MC55 Integrator Guide. The Single-slot USB Cradle: • Provides 5.4 VDC power for operating the MC55. • Synchronizes information between the MC55 and a host computer. Refer to the MC55 Integrator Guide for information on setting up a partnership between the MC55 and a host computer. • Charges the MC55’s battery. • Charges a spare battery.
5-4 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Charging the Spare Battery Spare Battery Spare Battery Charging LED Figure 5-2 Spare Battery Charging Battery Charging Indicators The Single-slot USB Cradle charges the MC55’s main battery and a spare battery simultaneously. The MC55’s charge LED indicates the status of the battery charging in the MC55. See Table 1-1 on page 1-6 for charging status indications.
Accessories Table 5-2 5-5 Spare Battery LED Charging Indicators Spare Battery LED (on cradle) Indication Off Battery is not charging; battery is not inserted correctly in the cradle; cradle is not powered Slow Blinking Amber Spare battery is charging. Solid Amber Charging complete. Fast Blinking Amber Charging error.
5-6 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Single-slot Ethernet/Modem/USB Cradle The CRD5500-1000XR cradle provides connection to a host computer using USB, a dial-up network using the modem or an Ethernet network. Refer to the MC55 Integrator Guide for information on setting up the cradle. Country Settings The modem defaults to operation with US telephone networks. To operate the modem with other country telephone networks, it must be configured using an application on the MC55.
Accessories 5-7 Indicators Spare Battery Charging LED Ethernet/Modem LED Speed LED Link LED Figure 5-5 Indicators • Spare Battery Charging LED - Indicates the charging status of the spare battery. • Ethernet/Modem LED - Blink whenever Ethernet or modem connectivity is established. • Speed LED (green)- Indicates that the transfer rate is 100 Mbps. When it is not lit it indicates that the transfer rate is 10 Mbps.
5-8 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Four-slot Charge Only Cradle This section describes how to set up and use a Four-slot Charge Only cradle with the MC55. The Four-slot Charge Only cradle: • Provides 5.4 VDC power for operating the MC55. • Simultaneously charges up to four MC55 devices. Charging Insert the MC55 into a slot to begin charging. Figure 5-6 MC55 Battery Charging Battery Charging Indicators The MC55’s charge LED shows the status of the battery charging in the MC55.
Accessories 5-9 Four-slot Ethernet Cradle This section describes how to set up and use a Four-slot Ethernet cradle with the MC55. For cradle communication setup procedures refer to the MC55 Integrator Guide. The Four-slot Ethernet cradle: • Provides 5.4 VDC power for operating the MC55. • Connects the MC55 (up to four) to an Ethernet network. • Simultaneously charges up to four MC55 devices. Charging Insert the MC55 into a slot to begin charging.
5 - 10 MC55A0/MC55N0 Enterprise Digital Assistant User Guide VCD5000 Vehicle Cradle This section describes how to use a VCD5000 vehicle cradle with the MC55. For cradle installation and communication setup procedures refer to the MC55 Integrator Guide. Once installed in a vehicle, the cradle: • holds the MC55 securely in place • provides power for operating the MC55 • re-charges the battery in the MC55. Charging the MC55 Battery Insert the MC55 into the vehicle cradle to begin charging.
Accessories 5 - 11 Release Lever Figure 5-9 Removing the MC55 Battery Charging Indicators The MC55’s charge LED indicates the status of the battery charging in the MC55. See Table 1-1 on page 1-6 for charging status indications. The 2400 mAh battery fully charges in less than four hours and the 3600 mAh battery fully charges in less than six hours. Charging Temperature Charge batteries in temperatures from 0°C to 40°C (32°F to 104°F). Charging is intelligently controlled by the MC55.
5 - 12 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Four-slot Battery Charger This section describes how to use the Four-slot Battery Charger to charge up to four MC55 batteries. Battery Charging 1. Connect the charger to a power source. 2. Insert the battery into a battery charging well and gently press down on the battery to ensure proper contact.
Accessories 5 - 13 Table 5-3 Battery LED Charging Indicators (Continued) LED Indication Slow Blinking Amber Battery is charging. Solid Amber Charging complete. Fast Blinking Amber Charging error. Cables This section describes how to set up and use the cables. The cables are available with a variety of connection capabilities.
5 - 14 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Locking Tab Figure 5-11 Cable Cup Locking Tabs The MC55 amber Charge LED indicates the MC55 battery charging status. The 2400 mAh standard battery charges in less than four hours and the 3600 mAh standard battery charges in less than six hours. See Table 1-1 on page 1-6 for charging status indications. 4. When charging is complete, push the two locking tab down and remove the cable from the MC55.
Accessories 5 - 15 To accomplish this, for small periods of time, the MC55 or accessory alternately enables and disables battery charging to keep the battery at acceptable temperatures. The MC55 or accessory indicates when charging is disabled due to abnormal temperatures via its LED. See Table 1-1 on page 1-6. Vehicle Holder WARNING! Some countries prohibit the mounting of any electronic device in any location on the vehicle dashboard.
5 - 16 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Installation Install the vehicle mount on the surface of your vehicle that is reasonably flat and free of dirt and oil. Clean the mounting surface with a glass cleaner and a clean cotton cloth. Install the vehicle mount on the windshield or other flat car surface using the supplied mounting disc. Assembly 1. Insert the vehicle holder’s cradle plate to the holes on the back of the cradle. 2. Push the cradle down until both parts are engaged.
Accessories 5 - 17 Locking Tab Figure 5-14 Insert MC55 into Vehicle Holder 5. Connect the auto charger cable to the MC55 and slide the two locking tabs up to secure the cable cup to the MC55. 6. Connect the other end to the cigarette lighter socket. The LED indicator on the right side of the touch screen lights up orange during charging. Flat Surface Installation 1. Remove the plastic sheet on the bottom of the mounting disc. 2. Place the disc, sticky side down, on a clean flat surface.
5 - 18 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Figure 5-16 Vehicle Holder Mounted on Flat Surface 7. Connect the auto charger cable to the MC55 and slide the two locking tabs up to secure the cable cup to the MC55. 8. Connect the other end to the cigarette lighter socket. The LED indicator on the right side of the touch screen lights up orange during charging.
Accessories 5 - 19 Trigger Handle The TRG5500 Trigger Handle adds a gun-style handle with a scanning trigger to the MC55. It increases comfort when using the MC55 in scan-intensive applications for extended periods of time. Latch Trigger Release Button Figure 5-17 Trigger Handle Features Inserting the MC55 into the Trigger Handle Slide the MC55 into the Trigger Handle until it locks in place. The latches secure the MC55 to the Trigger Handle.
5 - 20 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Scanning To scan bar codes: NOTE A scanning application must be installed prior to scanning a bar code. 1. Start the MC55’s scanning application. 2. Aim the MC55 at the bar code. 3. Press the trigger on the handle. The Scan/Decode LED lights and a beep sounds to indicate a successful decode.
CHAPTER 6 MAINTENANCE & TROUBLESHOOTING Introduction This chapter includes instructions on cleaning and storing the MC55, and provides troubleshooting solutions for potential problems during MC55 operation. Maintaining the MC55 For trouble-free service, observe the following tips when using the MC55: • Do not scratch the screen of the MC55. When working with the MC55, use the supplied stylus or plastic-tipped pens intended for use with a touch-sensitive screen.
6-2 MC55A0/MC55N0 Enterprise Digital Assistant User Guide • A screen protector is applied to the MC55. Motorola recommends using this to minimize wear and tear. Screen protectors enhance the usability and durability of touch screen displays. Benefits include: • Protection from scratches and gouges • Durable writing and touch surface with tactile feel • Abrasion and chemical resistance • Glare reduction • Keeping the device’s screen looking new • Quick and easy installation.
Maintenance & Troubleshooting 6-3 • To charge the mobile device battery, the battery and charger temperatures must be between +32 ºF and +104 ºF (0 ºC and +40 ºC) • Do not use incompatible batteries and chargers. Use of an incompatible battery or charger may present a risk of fire, explosion, leakage, or other hazard. If you have any questions about the compatibility of a battery or a charger, contact Motorola Enterprise Mobility support.
6-4 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Harmful Ingredients The following chemicals are known to damage the plastics on the MC55 and should not come in contact with the device: ammonia solutions, compounds of amines or ammonia; acetone; ketones; ethers; aromatic and chlorinated hydrocarbons; acqueous or alcoholic alkaline solutions; ethanolamine; toluene; trichloroethylene; benzene; carbolic acid and TB-lysoform. Cleaning Instructions Do not apply liquid directly to the MC55.
Maintenance & Troubleshooting 6-5 3. Rub the cotton portion of the cotton tipped applicator back-and-forth across the connector on the bottom of the MC55. Do not leave any cotton residue on the connector. 4. Repeat at least three times. 5. Use the cotton tipped applicator dipped in alcohol to remove any grease and dirt near the connector area. 6. Use a dry cotton tipped applicator and repeat steps 4 through 6.
6-6 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Troubleshooting MC55 Table 6-1 Troubleshooting the MC55 Problem When pressing the power button the MC55 does not turn on. Cause Solution Battery not charged. Charge or replace the battery in the MC55. Battery not installed properly. Install the battery properly. See Installing the Battery on page 1-5. System crash. Perform a warm boot. If the MC55 still does not turn on, perform a cold boot. See Resetting the MC55 on page 2-19.
Maintenance & Troubleshooting 6-7 Table 6-1 Troubleshooting the MC55 (Continued) Problem MC55 shuts off. Cause MC55 is inactive. Solution The MC55 turns off after a period of inactivity. If the MC55 is running on battery power, set this period from 1 to 5 minutes, in one-minute intervals. If the MC55 is running on external power, set this period to 1, 2, 5, 10, 15, or 30 minutes. Check the Power window by selecting > Settings > System > Power.
6-8 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Table 6-1 Troubleshooting the MC55 (Continued) Problem The MC55 does not decode with reading bar code. Cause Solution Scanning application is not loaded. Load a scanning application on the MC55. See your system administrator. Unreadable bar code. Ensure the symbol is not defaced. Distance between exit window and bar code is incorrect. Place the MC55 within proper scanning range. MC55 is not programmed for the bar code.
Maintenance & Troubleshooting 6-9 Single-slot USB Cradle Table 6-3 Troubleshooting the Single-slot USB Cradle Symptom LEDs do not light when MC55 or spare battery is inserted. MC55 battery is not charging. Spare battery is not charging. During data communication, no data transmits, or transmitted data was incomplete. Possible Cause Action Cradle is not receiving power. Ensure the power cable is connected securely to both the cradle and to AC power. MC55 is not seated firmly in the cradle.
6 - 10 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Four-slot Ethernet Cradle Table 6-4 Troubleshooting the Four-slot Ethernet Cradle Symptom Attempt by the MC55 to ActiveSync failed. During communication, no data transmits, or transmitted data was incomplete. Cause Solution MC55 removed from the cradle while the LED was blinking green. Wait one minute and reinsert the MC55 in the cradle. This allows the cradle to attempt another synchronization. Using an outdated version of ActiveSync.
Maintenance & Troubleshooting 6 - 11 Table 6-4 Troubleshooting the Four-slot Ethernet Cradle (Continued) Symptom Battery is not charging. Cause MC55 removed from the cradle too soon. Solution Replace the MC55 in the cradle. The 2400 mAh battery fully charges in less than four hours and the 3600 mAh battery fully charges in less than six hours. Tap > Settings > System > Power to view battery status. Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty battery.
6 - 12 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Four-slot Battery Charger r Table 6-6 Troubleshooting The Four-slot Battery Charger Symptom Battery not charging. Possible Cause Action Battery was removed from the charger or charger was unplugged from AC power too soon. Re-insert the battery in the charger or re-connect the charger’s power supply. The 3600 mAh battery fully charges in less than six hours. Battery is faulty. Verify that other batteries charge properly.
Maintenance & Troubleshooting 6 - 13 Magnetic Stripe Reader Table 6-8 Troubleshooting the Magnetic Stripe Reader Symptom MSR cannot read card. MC55 battery is not charging. During data communication, no data transmits, or transmitted data was incomplete. Possible Cause Action MSR removed from MC55 during card swipe. Reattach MSR to MC55 and reswipe the card. Faulty magnetic stripe on card. See the system administrator. MSR application is not installed or configured properly.
6 - 14 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Table 6-9 Trigger Handle (Continued) Problem Cause Solution MC55 battery does not charge when Trigger Handle is placed in a cradle. Trigger Handle is not properly seated in the cradle. Remove the Trigger Handle from the cradle and reinsert. Power is not available to the cradle. Ensure that power connections to the cradle are connected properly. Cannot print to printer. Printer cable not connected properly.
APPENDIX A TECHNICAL SPECIFICATIONS MC55 Technical Specifications The following tables summarize the MC55’s intended operating environment and technical hardware specifications. MC55 Table A-1 MC55 Technical Specifications Item Description Physical Characteristics Dimensions (2400 mAh battery): Height: 14.7 cm (5.78 in.) Width: 7.7 cm (3.03 in.) Depth: 2.7 cm (1.06 in.) (3600 mAh battery): Height: 14.7 cm (5.78 in.) Width: 7.7 cm (3.03 in.) Depth: 2.8 cm (1.10 in.) Weight 315 g (11.1 oz.
A-2 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Table A-1 MC55 Technical Specifications (Continued) Item Description Network Connections Full-speed USB, host or client, Bluetooth and WiFi. USB host mode available with appropriate cables only.
Specifications A-3 Table A-1 MC55 Technical Specifications (Continued) Item Description Security Security Modes: Legacy, WPA and WPA2 Encryption: WEP (40 or 128 bit), TKIP and AES Authentication: TLS, TTLS (MS-CHAP), TTLS (MS-CHAP v2), TTLS (CHAP), TTLS (MD5), TTLS (PAP), PEAP-TLS, PEAP (MS-CHAP v2), PEAP (EAP-GTC), EAP-FAST-TLS, EAP-FAST (MS-CHAP v2), EAP-FAST (EAP-GTC) and LEAP Certifications: CCXv4 and FIPS 140-2 Note: CCXv4 certified and FIPS 140-2 certified will be supported on the MC55N0 on a fu
A-4 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Table A-1 MC55 Technical Specifications (Continued) Item Description 2D Imager Engine (SE4500-SR) Specifications Field of View Horizontal - 39.6° Vertical - 25.7° Optical Resolution 752 H x 480 V pixels (gray scale) Roll 360° Pitch Angle +/- 60° from normal Skew Tolerance +/- 60° from normal Ambient Light 9,000 ft.
Specifications A-5 Table A-1 MC55 Technical Specifications (Continued) Item Description Illumination Element (LED) 625 nm +/- 5 nm LEDs (2x) Camera Specifications Resolution 3 Mega pixel with flash and auto focus.
A-6 MC55A0/MC55N0 Enterprise Digital Assistant User Guide MC55 Accessory Specifications Single-slot USB Cradle Table A-3 Single-slot USB Cradle Technical Specifications Feature Description Dimensions Height: 7.1 cm (2.80 in.) Width: 11.0 cm (4.33 in.) Depth: 15.0 cm (5.91 in.) Weight 210 g (7.
Specifications A-7 Table A-4 Single-slot Ethernet/Modem/USB Cradle Technical Specifications (Continued) Feature Description Humidity 5% to 95% non-condensing Drop 76.2 cm (30.0 in.) drops to vinyl tiled concrete at room temperature Electrostatic Discharge (ESD) +/- 15 kV air +/- 8 kV contact Four-slot Battery Charger Table A-5 Four-slot Battery Charger Technical Specifications Feature Description Dimensions Height: 4.7 cm (1.85 in.) Width: 15.5 cm (6.10 in.) Depth: 21.0 cm (8.27 in.
A-8 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Table A-6 Four-slot Charge Only Cradle Technical Specifications (Continued) Feature Description Storage Temperature -40°C to 70°C (-40°F to 158°F) Charging Temperature 0°C to 40°C (32°F to 104°F) Humidity 5% to 95% non-condensing Drop 76.2 cm (30.0 in.
Specifications A-9 Magstripe Reader Table A-8 Magstripe Reader (MSR) Technical Specifications Feature Description Dimensions 8.4 cm x 9.4 cm (3.3 inches x 3.7 inches) Weight 79.4 g (2.8 oz.) Interface Serial with baud rate up to 19,200 Format ANSI, ISO, AAMVA, CA DMV, user-configurable generic format Swipe Speed 5 to 50 in.
A - 10 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Cables Table A-10 USB Charging Cable Technical Specifications Feature Description Length 161.9 cm (63.74 in.) Input Voltage 5.4 VDC Operating Temperature -10°C to 50°C (14°F to 122°F) Storage Temperature -40°C to 70°C (-40°F to 158°F) Humidity 10% to 95% non-condensing Electrostatic Discharge (ESD) +/- 15 kV air +/- 8 kV contact Table A-11 Charge Only Cable Technical Specifications Feature Description Length 28.0 cm (11.00 in.
Specifications A - 11 Table A-13 DEX Cable Technical Specifications Feature Description Length 111.76 cm (44.0 in.
A - 12 MC55A0/MC55N0 Enterprise Digital Assistant User Guide
APPENDIX B KEYPADS The MC55 offers three types of keypad configurations: Numeric, alpha-numeric and PIM (available on the MC55N0 in a future release). Numeric Keypad Configuration The numeric keypad contains application keys, scroll keys, and function keys. The keypad is color-coded to indicate the alternate function key (blue) values. Note that an application can change keypad functions so the MC55’s keypad may not function exactly as described.
B-2 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Table B-1 MC55 Numeric Keypad Descriptions Key Description Blue Key Use this key to launch applications or access items (shown on the keypad in blue). Press the Blue key once to activate this mode, followed by another key.
Keypads B-3 Table B-1 MC55 Numeric Keypad Descriptions (Continued) Key Description Scroll Up and Left Moves up one item. Moves left one item when pressed with the Orange key. Scroll Down and Right Moves down one item. Moves right one item when pressed with the Orange key. Soft Keys Accesses the command or menu above it on the screen. Star Produces an asterisk in default state. Press and release the orange key, then press the Star key to create special characters.
B-4 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Table B-2 Numeric Keypad Input Modes Orange Key (Alpha Lowercase Mode) Numeric Mode Orange + Shift Keys (Alpha Uppercase Mode) Key Blue+ Key SHIFT + Key 1st Press 2nd Press 3rd Press 4th Press 1st Press 2nd Press 3rd Press 4th Press * * * * * 1 1 F1 ! * * * 2 2 F2 @ a b c A B C 3 3 F3 # d e f D E F 4 4 F4 $ g h i G H I 5 5 F5 % j k l J K L 6 6 F6 ^ m n o M N O 7 7 F7 &
Keypads B-5 Alpha-numeric Keypad Configurations The three types of alpha-numeric keypads (QWERTY, AZERTY and QWERTZ) produce the 26-character alphabet (A-Z, both lowercase and uppercase), numbers (0-9), and assorted characters. The keypad is color-coded to indicate which modifier key to press to produce a particular character or action. The keypad default is alphabetic, producing lowercase letters. See Table B-3 for key and button descriptions and Table B-4 on page B-8 for the keypad’s special functions.
B-6 MC55A0/MC55N0 Enterprise Digital Assistant User Guide ok Figure B-4 QWERTZ Keypad Configuration Table B-3 Alpha-numeric Keypad Descriptions Key Blue Key Action Press and release the Blue key once to activate this mode temporarily, followed by another key. This displays the following icon at the bottom of the screen, until a second key is pressed: Press and release the Blue key twice to lock this mode.
Keypads B-7 Table B-3 Alpha-numeric Keypad Descriptions (Continued) Key Action Scan (yellow) Activates the scanner/imager in a scan enabled application. End/OK Use this key in conjunction with the Blue key as an OK or close button. This function is user programmable. To use a key as an application key (APP key) on the keyboard, create and install a new keyboard remap table.
B-8 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Table B-3 Alpha-numeric Keypad Descriptions (Continued) Key Action Backspace Produces a backspace. Enter Executes a selected item or function. Star Produces an asterisk. au Creates special characters.
Keypads B-9 Table B-4 QWERTY Keypad Input Modes (Continued) Key Normal Shift + Key Orange + Key Blue + Key J j J / j K k K : k L l L ‘ l Backspace Backspace Backspace Backspace Backspace Shift Shift Shift-Lock Shift Shift Z z Z 7 z X x X 8 x C c C 9 c V v V % v B b B & b N n N ! n M m M ? m , , < @ , ENTER Enter Enter Enter Enter 0 0 ) 0 0 TAB Tab Tab Back tab Tab SPACE Space Space Space Space Backlight Backlight
B - 10 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Table B-5 AZERTY Keypad Input Modes (Continued) Key Normal Shift + Key Orange + Key Blue + Key U u U - u I i I = i O o O “ o P p P áü p Q q Q # q S s S 4 s D d D 5 d F f F 6 f G g G ( g H h H ) h J j J / j K k K : k L l L ‘ l Backspace Backspace Backspace Backspace Backspace Shift Shift Shift-Lock Shift Shift W w W 7 w X x X 8 x C c C 9 c V v V % v
Keypads B - 11 Table B-6 QWERTZ Keypad Input Modes Key Normal Shift + Key Orange + Key Blue + Key Q q Q * q W w W 1 w E e E 2 e R r R 3 r T t T + t Z z Z _ z U u U - u I i I = i O o O “ o P p P áü p A a A # a S s S 4 s D d D 5 d F f F 6 f G g G ( g H h H ) h J j J / j K k K : k L l L ‘ l Backspace Backspace Shift Shift Y y Y 7 y X x X 8 x C c C 9 c V v V % v B b B & b N n N !
B - 12 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Table B-6 QWERTZ Keypad Input Modes (Continued) Key Normal Shift + Key Orange + Key Blue + Key ENTER Enter ENTER ENTER Enter 0 0 ) 0 0 TAB Tab Tab Back tab Tab SPACE Space Space Space Space Backlight Backlight Backlight Backlight Backlight . (Period) . > . . Note: An application can change the key functions. The keypad may not function exactly as described.
Keypads B - 13 PIM Keypad Configuration NOTE Available on the MC55N0 in a future release The PIM keypad contains application keys and scroll keys. Note that an application can change keypad functions so the MC55’s keypad may not function exactly as described. See Table B-1 for key and button descriptions and Table B-2 on page B-4 for the keypad’s special functions.
B - 14 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Table B-7 MC55 PIM Keypad Descriptions Key Description Talk (Green Phone) This key is user programmable. To use a key as an application key (APP key) on the keyboard, create and install a new keyboard remap table.
Keypads B - 15 Table B-7 MC55 PIM Keypad Descriptions (Continued) Key Description Soft Keys Accesses the command or menu above it on the screen. Enter Executes a selected item or function. OK Use this key as an OK or close button. Special Character Key NOTE Special characters are only available on the alpha-numeric keypad configurations. To add special characters using the MC55 áü key, type the related character first, then press the Orange twice followed by the áü (P) key.
B - 16 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Table B-8 Special Characters (Continued) Key Special Characters Key y Y z Z $ / “ ( ) + ! .
APPENDIX C VOICE QUALITY MANAGER Introduction The Voice Quality Manager (VQM) is a software package that resides on the MC55. VQM enables a set of features for Voice over WiFi (VoWiFi) calls. The VQM user interface is designed to be intuitive and easy to use, so complex tasks such as enabling the Acoustic Echo Canceller (AEC) while a call is in progress are done with very little or no user intervention.
C-2 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Audio Modes The MC55 can be in any one of the seven different audio modes. The mode is visually indicated by the VQM icon on the status bar. VQM icon Figure C-1 VQM Icon in Status Bar The VQM icon indicates that the device is in speakerphone mode without Acoustic Echo Cancellation (indicated by the gray VQM icon).
Technical Specifications C-3 If the MC75A and the Bluetooth headset are un-paired, there is no way to go back to the Bluetooth headset using the VQM icon. The only way to reconnect the Bluetooth headset to the device is by using the BTExplorer application. If the user taps the VQM icon when a wired headset is connected to the MC75A, the audio mode does not change. The audio continues to get routed to the wired headset.
C-4 MC55A0/MC55N0 Enterprise Digital Assistant User Guide handset modes and does not get turned on for wired headset and Bluetooth headset modes. The AEC is not required for wired headset because the audio volume is quite low (because of the proximity of the earpiece to the ear), and therefore it is very unlikely for the audio from the earpiece to go in to the mouthpiece. Bluetooth headsets typically have an Echo Canceller built in.
GLOSSARY A API. (Application Programming Interface) An interface by means of which one software component communicates with or controls another. Usually used to refer to services provided by one software component to another, usually via software interrupts or function calls AZERTY. A standard keyboard commonly used on French keyboards. “AZERTY” refers to the arrangement of keys on the top row of keys. AKU. (Adaptation Kit Update) Updates to the Windows Mobile operating system. AFH.
Glossary - 2 MC55A0/MC55N0 Enterprise Digital Assistant User Guide bps. See Bits Per Second. Byte. On an addressable boundary, eight adjacent binary digits (0 and 1) combined in a pattern to represent a specific character or numeric value. Bits are numbered from the right, 0 through 7, with bit 0 the low-order bit. One byte in memory is used to store one ASCII character. C CDRH. Center for Devices and Radiological Health. A federal agency responsible for regulating laser product safety.
Glossary - 3 Decryption. Decryption is the decoding and unscrambling of received encrypted data. Also see, Encryption and Key. Depth of Field. The range between minimum and maximum distances at which a scanner can read a symbol with a certain minimum element width. Device Configuration Package. The Symbol Device Configuration Package provides the Product Reference Guide (PRG), flash partitions, Terminal Configuration Manager (TCM) and the associated TCM scripts.
Glossary - 4 MC55A0/MC55N0 Enterprise Digital Assistant User Guide I IEC. International Electrotechnical Commission. This international agency regulates laser safety by specifying various laser operation classes based on power output during operation. IEC (825) Class 1. This is the lowest power IEC laser classification.
Glossary - 5 L LASER. Light Amplification by Stimulated Emission of Radiation.The laser is an intense light source. Light from a laser is all the same frequency, unlike the output of an incandescent bulb. Laser light is typically coherent and has a high energy density. laser scanner. A type of bar code reader that uses a beam of laser light. LCD. See Liquid Crystal Display. LED Indicator. A semiconductor diode (LED - Light Emitting Diode) used as an indicator, often in digital displays.
Glossary - 6 MC55A0/MC55N0 Enterprise Digital Assistant User Guide P PAN . Personal Area Network. Using Bluetooth wireless technology, PANs enable devices to communicate wirelessly. Generally, a wireless PAN consists of a dynamic group of less than 255 devices that communicate within about a 33-foot range. Only devices within this limited area typically participate in the network. PING. (Packet Internet Groper) An Internet utility used to determine whether a particular IP address is online.
Glossary - 7 Specular Reflection. The mirror-like direct reflection of light from a surface, which can cause difficulty decoding a bar code. Start/Stop Character. A pattern of bars and spaces that provides the scanner with start and stop reading instructions and scanning direction. The start and stop characters are normally to the left and right margins of a horizontal code. Subnet. A subset of nodes on a network that are serviced by the same router. See Router. Subnet Mask.
Glossary - 8 MC55A0/MC55N0 Enterprise Digital Assistant User Guide Tolerance. Allowable deviation from the nominal bar or space width. Transmission Control Protocol/Internet Protocol. See TCP/IP. Trivial File Transfer Protocol. See TFTP. U UDP. User Datagram Protocol. A protocol within the IP protocol suite that is used in place of TCP when a reliable delivery is not required.
INDEX Numerics 1-D bar codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 2-D bar codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 AirBEAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 alpha-numeric keypad . . . . . . . . . . . . . . . . . . . . . . . . B-5 key descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . B-6 auto charge cable . . . . . . . . . . . . . . . . . . . . . . 5-1, 5-13 AZERTY . . . . . . . . . . . . . . . . . .
Index - 2 MC55A0/MC55N0 Enterprise Digital Assistant User Guide disabled icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 discovering devices . . . . . . . . . . . . . . . . . . .4-6, 4-15 enabled icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 turning on and off . . . . . . . . . . . . . . . . . . . .4-5, 4-14 bonding Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30 boot cold . . . . . . . . . . . . . . . . . . . . . . . . . .
Index - 3 hard reset . . . . . . . . . . . . . . . . . . . . . . . . 2-19, 2-20, 4-4 holster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 I icons battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5, 2-15 bluetooth communicating . . . . . . . . . . . . . . . . . . 2-4 bluetooth disabled . . . . . . . . . . . . . . . . . . . . . . . 2-4 bluetooth enabled . . . . . . . . . . . . . . . . . . . . . . . . 2-4 status . . . . . . . . . . . . . . . . . . . . . . . .
Index - 4 MC55A0/MC55N0 Enterprise Digital Assistant User Guide buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10 certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10 connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10 customer feedback . . . . . . . . . . . . . . . . . . . . . . 2-10 encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10 error reporting . . . . . . . . . . . . . . . . . . . . . . . . . .
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