Cleaning Instructions

Maintanence and Troubleshooting
219
Table 26 Troubleshooting the MC3300x
Problem Cause Solution
Mobile computer does
not turn on.
Main battery
not charged.
Charge or replace the main battery.
Main battery
not installed
properly.
Ensure the battery is installed properly.
MC3300x not
responding.
Perform a soft reset. If the mobile computer still does not turn on,
perform a hard reset. For more information see Resetting the
Device on page 218.
Battery did not charge. Battery failed. Replace battery. If the mobile computer still does not operate, try a
soft reset, then a hard reset. See Resetting the Device on page 218
Mobile
computer
removed from
cradle while
battery was
charging.
Insert mobile computer in cradle and begin charging. If a battery is
fully depleted, it can take up to 2.2 hours to fully recharge a 2740
mAh PowerPrecision+ standard battery and it can take up to 3.8
hours to fully recharge a 5200 mAh PowerPrecision+ extended
battery.
Extreme battery
temperature.
Battery does not charge if ambient charging temperature of the
battery is below 32°F (0°C) or above 104°F (40°C).
Cannot see characters
on screen.
Mobile
computer not
powered on.
Press the Power button.
During data
communication, no
data was transmitted,
or transmitted data was
incomplete.
Mobile
computer
removed from
cradle or
unplugged from
host computer
during
communication.
Replace the mobile computer in the cradle, or reattach the cable
and re-transmit.
Incorrect cable
configuration.
See the system administrator.
Mobile computer does
not emit sound.
Volume setting
is low or turned
off.
Click on the speaker icon to increase the volume.
MC3300x turns itself
off.
MC3300x is
inactive.
The mobile computer turns off after a period of inactivity. This period
can be set from 15 seconds to 30 minutes.
Battery is
depleted.
Recharge or replace the battery.
A message appears
stating that the mobile
computer memory is
full.
Too many
applications
installed on the
mobile
computer.
Remove user-installed applications on the MC3300x to recover
memory. Go to Settings > Apps. Select the unused programs and
touch Uninstall.