User guide

Maintenance and Troubleshooting 5 - 5
Troubleshooting
Mobile Computer
Table 5-1 Troubleshooting the Mobile Computer
Problem Cause Solution
Mobile computer does
not turn on.
Main battery not
charged.
Charge or replace the main battery.
Main battery not
installed properly.
Ensure the battery is installed properly. See
Install Main Battery
on page 1-6
.
System crash. Perform a warm boot. If the mobile computer still does not turn
on, perform a cold boot. For more information see,
Resetting the
Mobile Computer on page 2-23
.
Battery did not charge. Battery failed. Replace battery. If the mobile computer still does not operate, try
a warm boot, then a cold boot. For more information see,
Resetting the Mobile Computer on page 2-23 .
Mobile computer
removed from cradle
while battery was
charging.
Insert mobile computer in cradle and begin charging. The
Standard Battery requires up to five hours to recharge fully and
the Extended Life Battery requires up to eight hours to recharge
fully.
Extreme battery
temperature.
Battery does not charge if ambient temperature is below 32°F
(0°C) or above 104°F (40°C).
Cannot see characters
on screen.
Mobile computer not
powered on.
Press the
Power button.
During data
communication, no data
was transmitted, or
transmitted data was
incomplete.
Mobile computer
removed from cradle
or unplugged from
host computer during
communication.
Replace the mobile computer in the cradle, or reattach the cable
and re-transmit.
Incorrect cable
configuration.
See the system administrator or refer to the MC31XX Series
Mobile Computer Integrator Guide.
Communication
software was
incorrectly installed or
configured.
See the system administrator or refer to the MC31XX Series
Mobile Computer Integrator Guide.
Mobile computer does
not emit sound.
Volume setting is low
or turned off.
Click on the speaker icon to increase the volume.