Specifications

Maintenance and Troubleshooting 10 - 9
Charging Cradle
Table 10-2 Troubleshooting the Charging Cradle
Symptom Possible Cause Solution
The red LED
does not light
when mobile
computer is
inserted.
Cradle is not receiving
power.
Ensure the power cable is connected securely to both the cradle
and to AC power.
Mobile computer is not
seated firmly in the
cradle.
Remove and re-insert the mobile computer into the cradle,
ensuring it is firmly seated.
Mobile computer
battery is not
charging.
Mobile computer was
removed from cradle or
cradle was unplugged
from AC power.
Ensure cradle is receiving power. Ensure mobile computer is
seated correctly. Confirm main battery is charging. The standard
capacity battery fully charges in approximately five hours.
View battery status by selecting Start > Settings > Control Panel
> Power icon.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
The mobile computer is
not fully seated in the
cradle.
Remove and re-insert the mobile computer into the cradle,
ensuring it is firmly seated.
Ambient temperature of
the cradle is too warm or
too cold.
Move the cradle to an area where the ambient temperature is
between 0 °C and 40 °C (32 °F and 104 °F).
It is taking longer
than five hours to
charge the
mobile computer.
Mobile computer is not
optimized for low radio
signal strength.
Refer to Tips for Improving Battery Charge Time on page 6-2
for information on optimizing the mobile computer.