Specifications

10 - 6 MC17/MC17A/MC17T/MC17U Product Reference Guide
Troubleshooting
Mobile Computer
Table 10-1 Troubleshooting the Mobile Computer
Problem Cause Solution
Mobile computer does
not turn on.
Lithium-ion battery
not charged.
Charge or replace the lithium-ion battery in the mobile
computer.
Lithium-ion battery
not installed properly.
Ensure battery is installed properly. See Connecting the
Battery on page 1-6 .
System crash. Perform a warm boot. If the mobile computer still does not
turn on, perform a cold boot. See Resetting the MC17
Series Mobile Computer on page 1-15 .
Mobile Computer is in
a critical suspend
state due to low
battery.
Place the mobile computer in the Charging cradle. The
mobile computer re-boots and begins charging. Depending
on how depleted the battery is, the mobile computer may
take up to five minutes before it turns on.
Rechargeable
lithium-ion battery did
not charge.
Battery failed. Replace battery. If the mobile computer still does not
operate, try a warm boot, then a cold boot. See Resetting
the MC17 Series Mobile Computer on page 1-15 .
Mobile computer
removed from cradle
while battery was
charging.
Insert mobile computer in the Charging cradle and begin
charging. The battery fully charges in approximately five
hours.
Ambient temperature
of the Charging
cradle is too warm or
too cold.
The ambient temperature must be between 0 °C and 40 °C
(32 °F and 104 °F).
During data
communication, no data
was transmitted, or
transmitted data was
incomplete.
Mobile computer
removed from
Charging cradle or
unplugged from host
computer during
communication.
Replace the mobile computer in the Charging cradle, or
reattach the Development cable and re-transmit.
Incorrect cable
configuration.
See the System Administrator.
Communication
software was
incorrectly installed or
configured.
Perform setup. See Chapter 8, Cradle Installation for
details.
Ensure that Microsoft ActiveSync 4.5 or greater is installed
on the host computer.