Datasheet

ENTERPRISE MOBILITY
SERVICES
SERVICE DESCRIPTION
TIME OF
PURCHASE
LENGTH OF
COVERAGE
SERVICE PART
NUMBER
Managed Device
ServiceANGE T
•Comprehensive device management including
remote access and troubleshooting, asset
management, software management, security
and reporting
•Requires MDS-INIT
Any time Custom
MDS-000
Managed Device
Service Initiation
•Includes operational environment readiness,
service initiation and onboarding
•Required for purchase of MDS-000
MDS-INIT
ENTERPRISE MOBILITY
SERVICES
SERVICE DESCRIPTION
TIME OF
PURCHASE
LENGTH OF
COVERAGE
SERVICE PART
NUMBER
Service from the
Start – Bronze with
Comprehensive
Coverage
•Multiple years of seamless coverage at a one-time cost
•Covers:
– Normal wear and tear
– Internal and external components damaged through
accidental breakage
– Select accessories that ship together with the
MC9190-G — Includes styluses, screen protectors,
hand straps and battery doors, where applicable
•Depot repair with 3-day in-house turnaround time for
Bronze-level service
•Advance device replacement for Gold-level service
•Automatic application of engineering changes
•Full access to technical support resources
•Rights to download and use software releases and
supporting documentation
Up front with
the hardware
(prepaid) or
within 30 days
thereafter
Three years
Five years
SSB-MC9190G-30
SSB-MC9190G-50
Service from the
Start – Gold with
Comprehensive
Coverage
SSG-MC9190G-30
SSG-MC9190G-50
Service Center
Support – Bronze
•Seamless coverage, renewable in one-year increments
•Covers normal wear and tear
•Includes all materials, parts and labor
•Bronze-level service delivers depot repair with 3-day
in-house turnaround time
•Gold-level service includes advance device replacement
and the Commissioning service
•Full access to technical support resources
•Rights to download and use software releases and
supporting documentation
Any time
One year
Three years
SCB-MC9190G-10
SCB-MC9190G-30
Service Center
Support – Gold
SCG-MC9190G-10
SCG-MC9190G-30
Enterprise
Mobility
Software
Support
•Full access to technical support resources
•Rights to download and use software releases and
supporting documentation
Any time
One year
SWS-EMHW-0250-10
SWS-EMHW-1000-10
SWS-EMHW-5000-10
Three years
SWS-EMHW-0250-30
SWS-EMHW-1000-30
SWS-EMHW-5000-30
Five years
SWS-EMHW-0250-50
SWS-EMHW-1000-50
SWS-EMHW-5000-50
NOTE: please refer to Solution Builder for the most up-to-date information and global pricing.
NOTE: due to the complex nature of each customer’s environment, this service is custom quoted. Please contact your local Services Account Manager to
help you develop a quotation for your customer.
MANAGED DEVICE SERVICES
SUPPORT SERVICES
PAGE 17