Datasheet

PARTNER BRIEF
MC9190-G
Service-related questions:
• What is the impact of downtime on your business?
• How long can you afford to be without your product?
• Is turnaround time flexible?
• If we could offer you a service plan that covers your
MC9190-G investment from accidental breakage for
a one-time, upfront cost, would you be interested?
• Do you have the IT resources to manage and control
how and when your device software is updated to
help ensure your devices are functioning optimally
and securely?
• Do you have the tools, resources and expertise
necessary to manage your mobile devices?
ENTERPRISE MOBILITY
SERVICES OPPORTUNITY
As our partner in selling Motorola products, you can
benefit from offering your customers a complete
solution that includes Enterprise Mobility Services.
Selling services up front with the product results in
a higher attachment rate. In addition, it provides a
unique opportunity to increase your profit margin while
providing a renewable revenue stream for your business.
Motorola’s flexible, channel-ready services are designed
to give your customers the services they need — when
and where they need them. In addition, Enterprise
Mobility Services benefit your customers’ businesses by:
• Providing expert product repair and telephone
technical support
• Helping to ensure they get the most value from their
Motorola investment
• Protecting their investment in our technology
Management Services for the MC9190-G
If your organization does not offer a managed device
service, consider augmenting your services portfolio
with Motorola’s Managed Device Service — a key
component of our Device Management Framework,
which provides complete end-to-end management of
your customers’ device assets with the expertise to
help improve the availability of their mobile devices
throughout their organization.
Managed Device Service is comprised of two
fundamental components provided through Motorola’s
Managed Services Delivery Center: multi-lingual help
desk support, which provides problem resolution by
telephone while utilizing specialized tools for remote
triage; and proactive device management, which provides
software management, asset management and security,
together with operational analysis and reporting.
With expert management of mobile assets, Motorola’s
global Managed Services Delivery Center provides
additional services that further help increase device
availability, such as identifying lost or stolen devices,
strict version control for software and applications,
device usage profiling, battery management and
proactive device testing.
To help ensure maximum availability and uptime,
Motorola’s Managed Device Service is customized
to meet your customer’s specific device management
requirements.
Support Services for the MC9190-G
Motorola’s Support Practice includes the complete
Customer Services portfolio of traditional “break/
fix” services, including Service from Start with
Comprehensive Coverage through the newer software
support programs.
Seamless integration with Motorola’s Customer
Services team helps ensure ongoing support for your
customer’s complete solution. Our experienced support
engineers are available to assist customers with
problem diagnosis and resolution — helping to ensure
their mission-critical systems are always up and running
at peak performance.
The following services are available to keep the
MC9190-G operating at peak performance throughout
its lifecycle:
You have an excellent opportunity to upsell
services with the MC9190-G. Enterprise
Mobility Services programs provide enhanced
support for your customers’ critical mobility
operations. Customers can pay “a little now”
for extended services or pay “a lot later” in the
event of a repair and lost downtime.
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