Specifications

37
Troubleshooting
Other Problems
Rev. A KR403
• The cutter motor may need to be replaced. Refer to the Service Manual (P1028249)
for instructions.
• The cutter drive gear, drive pin, or cutter actuator may be damaged or worn. Refer to
the Service Manual (P1028249) for instructions.
• Check for the latest firmware and driver version.
There are no lights on the printer.
• Make sure there is power applied to the printer.
• The control panel may be dirty or damaged. Refer to the Service Manual (P1028249)
for instructions.
• The main logic board may be damaged. Refer to the Service Manual (P1028249) for
instructions.
• Check for the latest firmware and driver version.
A receipt format was sent to, but not recognized by, the printer.
• If the status LED is on or flashing, refer to "Application LED States" on page 31.
• Make sure the USB cable is correctly installed. Refer to the Hardware Integrator
Guide (P1016701) for instructions.
• A communications problem has occurred. Perform a USB detect (refer to the three-
flash sequence of "Application User Interface" on page 33).
The receipts are not cutting at the black mark.
• Make sure you are using the appropriate media guide for the desired media width.
Refer to the Hardware Integrator Guide (P1016701) for media guide installation
instructions.
• Perform a media guide calibration. Refer to the two-flash sequence of "Application
User Interface" on page 33.
• Make sure you are using the appropriate media. Refer to the Hardware Integrator
Guide (P1016701) for black mark media requirements.
• Use the Windows driver to set the printer to black mark mode. See "Tools" on
page 22.
• Reload the media. Refer to the Hardware Integrator Guide (P1016701) for
instructions.