Specifications

Troubleshooting
Other Problems
36
Rev. A KR403
• There is a jam under the printhead. Refer to the Service Manual (P1028249) for
instructions.
• The large media roll may be over torquing the feed motor. Install the large media roll
adapter. Refer to the Hardware Integrator Guide (P1016701) for instructions.
The printer will not eject the media.
• The presenter rollers are dirty or damaged.
• The presenter rollers are dirty. Refer to the Service Manual (P1028249) for
instructions.
• The presenter rollers are damaged. Refer to the Service Manual (P1028249) for
instructions.
• There is a jam under the presenter. Refer to the Service Manual (P1028249) for
instructions.
• The presenter sensor may be dirty or damaged.
• The presenter sensor is dirty. Refer to the Service Manual (P1028249) for
instructions.
• The presenter sensor is damaged. Refer to the Service Manual (P1028249) for
instructions.
• The presenter has not cleared the previous receipt.
• Check the status light on either side of the printer. If the status light is showing one
red flash then the printer is reporting media in the presenter. Remove any media
that may be in the presenter.
• The presenter motor may need to be replaced. Refer to the Service Manual
(P1028249) for instructions.
• The presenter drive gears may be damaged or worn. Refer to the Service Manual
(P1028249) for instructions.
Other Problems
The receipts are not cutting properly.
• The cutter blade may be worn. Replace the cutter blades. Refer to the Service Manual
(P1028249) for instructions.
• The cutter tensioner may be worn or damaged. Replace the cover plate assembly.
Refer to the Service Manual (P1028249) for instructions.
• Check the Cutter Mode setting, and the Partial Cut Width setting in the Windows
driver.See"Device Settings" on page 20.