Specifications

Troubleshooting
Resetting the Factory Default Values
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P1028247-001 Rev. B KR203 Hardware Integrator Guide 10/26/2010
A receipt format was sent to, but not recognized by, the printer.
• If the status LED is on or flashing, refer to "Application User Interface" on page 69.
• Make sure the USB cable is correctly installed. Refer to "Connecting the Printer to the
Host" on page 26.
• A communications problem has occurred. Perform a USB detect (refer to the three-
flash sequence of "Application User Interface" on page 69).
The receipts are not cutting at the black mark.
• Make sure you are using the appropriate media guide for the desired media width.
See "Media Guide" on page 34.
• Perform a media guide calibration. Refer to the four-flash sequence of "Application
User Interface" on page 69.
• Make sure you are using the appropriate media. See "Determining Thermal Media
Types" on page 36.
• Use the Windows driver to set the printer to black mark mode. Refer to the Software
Integrator Guide (P1026208) for instructions on setting black mark mode.
• Reload the media. See "Loading Media" on page 40.
Resetting the Factory Default Values
• Sometimes, resetting the printer to the factory defaults may solve some problems.
Refer to the two-flash sequence of "Application User Interface" on page 69.
• Use the Windows driver to perform a printer reset. Refer to the Software Integrator
Guide (P1026208) for instructions.
Contact Technical Support
Technical Support via the Internet is available 24 hours per day, 365 days per year.
www.zebra.com
For questions on the operation of Zebra equipment and software, please call your
distributor. For additional assistance, contact us (see "Contacts" on page 2).
Please have your model and serial numbers available.