Specifications
Troubleshooting
Media Sensing Problems
72
P1028247-001 Rev. B KR203 Hardware Integrator Guide 10/26/2010
The printer will not load the media.
• The media has changed, or a different media guide has been installed.
• Make sure the appropriate media guide is installed for the media being used. See
"Media Guide" on page 34.
• Perform a two-flash procedure to recalibrate the printer, then perform a four-flash
to reset the printer defaults (refer to "Application User Interface" on page 69).
• Load the media manually (refer "Manual Media Loading" on page 41).
• The platen (driver) roller maybe losing traction due to:
• Foreign objects attached to its surface.
• The rubbery smooth surface has become polished and slippery.
• The platen may need cleaning or replacement. Refer to the Service Manual
(P1028249) for instructions.
• The media sensor may be dirty or damaged. Refer to the Service Manual (P1028249)
for instructions.
• The printhead assembly is not closed.
• Check the status light on either side of the printer. If the status light is showing four
red flashes then the printhead is not closed. Push down on the printhead
assembly until it locks into place.
• There is a jam under the printhead. Refer to the Service Manual (P1028249) for
instructions.
• The large media roll may be over torquing the feed motor. Install the large media roll
adapter. See "Large Media Roll Adapter – P1026858" on page 60.
The printer will not eject the media.
• The presenter rollers are dirty or damaged.
• The presenter rollers are dirty. Refer to the Service Manual (P1028249) for
instructions.
• The presenter rollers are damaged. Refer to the Service Manual (P1028249) for
instructions.
• There is a jam under the presenter. Refer to the Service Manual (P1028249) for
instructions.
• The presenter sensor may be dirty or damaged.
• The presenter sensor is dirty. Refer to the Service Manual (P1028249) for
instructions.