User guide

iMZ Series User Guide

• Check media alignment.

• Clean printhead.

• Ensure Media Cover is properly closed and latched.

5. No print:

• Replace battery.

• Check cable to terminal.

• (Wireless units only) Restore wireless connection.

6. Reduced battery life:

• Check battery date code — if battery is one to two years

old, short life may be due to normal aging.

• Recharge or replace battery.

7. Flashing Amber indicator:

• Check that media is loaded and that printhead is closed and

securely latched.

• If media is present and latch is closed, indicates that no

application is present or application is corrupted. Program

must be re-loaded.

8. Communication Error:

• (Wireless units only) Check that media is loaded, head is

closed and blue communication link light is on.

•(USB) Replace cable to terminal.

9. Label Jam:

• Open media cover.

• Generously apply alcohol to Printer in area of jammed

label.

10. Battery Pack Is Hard to Install:

• Do not force the battery into place. Verify you have not

pinched any wires between the battery and the printer.

• Verify you are plugging the battery connector into the

printer correctly.