User guide

35
iMZ Series User Guide
Troubleshooting
Interpreting Indicators
The printer’s indicators display various printer functions
and their status. Check the indicator status, then refer to the
Troubleshooting topic referenced in the chart.
Function
Indicator
Color
Indicator Status:
Steady
Indicator Status:
Blinking
Troubleshooting
Topic
Power Green
Indicates printer is on
and battery condition
is OK to use.
Blinking signifies Low
Battery
3
Charger
Amber/
Green
Off indicates battery
is not charging. Am-
ber indicates battery
is ch arging. Gre en
indicates battery is
charged.
N/A 1,6,10
Error Amber
Off indicates no error
condition
No media or media
door is open.
Application may be
missing or corrupted
2,4,7,9
Commu-
nications
Blue
Bluetooth: Printer has
paired with another
Bluetooth device.
Data is being received 5,8
802.11n: Radio is asso-
ciated with a WLAN
Radio is trying to as-
sociate with a WLAN.
5,8
Troubleshooting Topics
1. No power:
• Ensure you press and hold the Power switch until the
Power light comes on.
• Check that battery is installed properly.
• Recharge or replace battery as necessary.
2. Media does not feed:
• Be sure Media Cover is closed and latched.
• Check media compartment. Ensure media is not binding
on the sides of the compartment.
3. Poor or faded print:
• Clean printhead.
• Check battery for possible damage. Recharge or replace as
necessary.
• Check quality of media.
• If using label media, ensure the “Tone” setting is set to 50.
4. Partial or missing print: