Datasheet

93
Troubleshooting
Other Problems
9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. B
• The presenter sensor is dirty. Refer to the Service Manual (P1026223) for
instructions.
• The presenter sensor may be damaged and need to be replaced. Refer to the
Service Manual (P1026223) for instructions.
• The presenter has not cleared the previous receipt.
• Check the status light on either side of the printer. If the status light is showing one
red flash then the printer is reporting media in the presenter. Remove any media
that may be in the presenter.
• The presenter motor may need to be replaced. Refer to the Service Manual
(P1026223) for instructions.
• The presenter drive gears may be damaged or worn. Refer to the Service Manual
(P1026223) for instructions.
Other Problems
The receipts are not cutting properly.
• The cutter blade may be worn. Replace the cutter blades. Refer to the Service Manual
(P1026223) for instructions.
• The cutter tensioner may be worn or damaged. Replace the cover plate assembly.
Refer to the Service Manual (P1026223) for instructions.
• Check the Cutter Mode setting, and the Partial Cut Width setting in the Windows
driver. Refer to the Software Integrator Guide (P1026208).
• The cutter motor may need to be replaced. Refer to the Service Manual (P1026223)
for instructions.
• The cutter drive gear, drive pin, or cutter actuator may be damaged or worn. Refer to
the Service Manual (P1026223) for instructions.
• Check for the latest firmware and driver version.
There are no lights on the printer.
• Make sure there is power applied to the printer.
• The control panel may be dirty or damaged. Refer to the Service Manual (P1026223)
for instructions.
• The main logic board may be damaged. Refer to the Service Manual (P1026223) for
instructions.
• Check for the latest firmware and driver version.