Datasheet

Troubleshooting
Media Sensing Problems
92
P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010
The printer will not load the media.
• The media has changed, or a different media guide has been installed.
• Make sure the appropriate media guide is installed for the media being used.
Refer to "Media Guide - Required Accessory" on page 50.
• Perform the two-flash procedure to recalibrate the printer. Refer to "Application
User Interface" on page 89. Reload the media (refer to the Hardware Integrator
Guide for media loading procedures).
• Load the media manually. Refer to "Manual Media Loading" on page 57.
• The platen (driver) roller maybe losing traction due to:
• Foreign objects attached to its surface.
• The rubbery smooth surface has become polished and slippery.
• The platen may need cleaning or replacement. Refer to the Service Manual
(P1026223) for instructions.
• The media sensor may be dirty or damaged. Refer to the Service Manual (P1026223)
for instructions.
• The printhead assembly is not closed.
• Check the status light on either side of the printer. If the status light is showing four
red flashes then the printhead is not closed. Push down on the printhead
assembly until it locks into place.
• There is a jam under the printhead. Refer to the Service Manual (P1026223) for
instructions.
• The large media roll may be over torquing the feed motor. Install the large media roll
adapter. See "Large Media Roll Adapter – P1026858" on page 79.
The printer will not eject the media.
• The presenter rollers are dirty or damaged.
• The presenter rollers are dirty. Refer to the Service Manual (P1026223) for
instructions.
• The presenter rollers are damaged. Refer to the Service Manual (P1026223) for
instructions.
• There is a jam under the presenter. Refer to the Service Manual (P1026223) for
instructions.
• The presenter sensor may be dirty or damaged.