Datasheet

Troubleshooting
Print Quality Problems
90
P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010
Print Quality Problems
No print on the label.
• The media may not be direct thermal media, or the thermal media coating is not facing
upward. "Determining Thermal Media Types" on page 52.
• Is the media loaded correctly? Is the thermal media coating facing upward?
"Determining Thermal Media Types" on page 52.
• The printhead may be dirty or damaged.
• The printhead is dirty. Clean the printhead. Refer to the Service Manual
(P1026223) for instructions.
• The printhead is damaged. Replace the printhead. Refer to the Service Manual
(P1026223) for instructions.
• The printhead wiring may be damaged or not connected properly.
• Check the wiring connections at the printhead and the main logic board. Refer to
the Service Manual (P1026223) for instructions.
• Check for damage to the wiring. Replace the wiring if damaged. Refer to the
Service Manual (P1026223) for instructions.
The printed image does not look right.
• The printhead is dirty. Clean the printhead. Refer to the Service Manual (P1026223)
for instructions.
• The printhead has worn out. The printhead is a consumable item and will wear out
due to friction between the media and printhead. Using unapproved media may
shorten life or damage your printhead. Replace the printhead. Refer to the Service
Manual (P1026223) for instructions.
• Adjust the print darkness and/or print speed. Refer to the Software Integrator Guide
(P1026208) for instructions.
• The Windows printer driver or application software may change these settings
and may require a change to optimize print quality.
• The media being used is incompatible with the printer. Be sure to use the
recommended media for your application, and always use Zebra-approved media.
• The platen (driver) roller maybe losing traction due to:
• Foreign objects attached to its surface.
• The rubbery smooth surface has become polished and slippery.