Operation Manual

Single-slot USB Docking Cradle Troubleshooting
Table 11: Troubleshooting the Single-slot USB Docking Cradle
Problem Cause Solution
ET1 battery is not charg-
ing.
ET1 was removed
from cradle or
cradle was un-
plugged from AC
power too soon.
Ensure cradle is receiving power. Ensure ET1 is seated correctly.
Confirm the battery is charging. The battery fully charges in less than
six hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The ET1 is not
fully seated in the
cradle.
Remove and re-insert the ET1 into the cradle, ensuring it is firmly
seated.
Extreme battery
temperature.
Battery does not charge if ambient temperature is below 0 °C (32 °F)
or above 40 °C (104 °F).
During data communica-
tion, no data transmits,
or transmitted data was
incomplete.
ET1 removed
from cradle dur-
ing communica-
tions.
Replace ET1 in cradle and retransmit.
Communication
software is not in-
stalled or config-
ured properly.
Perform setup as described in the ET1 Enterprise Tablet Integrator
Guide.
Four-slot Charge Only Docking Cradle Troubleshooting
Table 12: Troubleshooting the Four-slot Charge Only Docking Cradle
Problem Cause Solution
Battery is not charging. ET1 removed
from the cradle
too soon.
Replace the ET1 in the cradle. The battery fully charges in less than
six hours. Touch > About device > Status to view battery
status.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
ET1 is not insert-
ed correctly in the
cradle.
Remove the ET1 and reinsert it correctly. Verify charging is active.
Touch > About device > Status to view battery status.
Ambient temper-
ature of the cradle
is too warm.
Move the cradle to an area where the ambient temperature is between
0 °C (32 °F) and 35 °C (95 °F).
92 | Maintenance and Troubleshooting
February 2015 | MN000022A02-A