Operation Manual

Problem Cause Solution
puter during com-
munication.
Incorrect cable
configuration.
See the system administrator.
No sound. Volume setting is
low or turned off.
Adjust the volume.
ET1 turns off. ET1 is inactive. The display turns off after a period of inactivity. Set this period to 15
seconds, 30 seconds, 1, 2, 10, or 30 minutes.
Battery is deplet-
ed.
Recharge or replace the battery.
A message appears stat-
ing not enough storage
memory.
Too many appli-
cations installed
on the ET1.
Remove user-installed applications on the ET1 to recover memory.
Select > Apps > Downloaded. Select the unused programs
and touch Uninstall.
The ET1 does not de-
code when reading bar
code.
DataWedge is not
enabled.
Ensure that DataWedge is enabled and configured properly. Refer to
the ET1 Enterprise Tablet Integrator Guide for more information.
Unreadable bar
code.
Ensure the symbol is not defaced.
Distance between
the ET1 and bar
code is incorrect.
Place the ET1 within proper scanning range.
ET1 is not pro-
grammed for the
bar code type.
Program the ET1 to accept the type of bar code being scanned. Refer
to the ET1 Enterprise Tablet Integrator Guide for DataWedge config-
uration.
ET1 is not pro-
grammed to gen-
erate a beep.
If the ET1 does not beep on a good decode, set the application to gen-
erate a beep on good decode.
ET1 does not read mag-
netic stripe card.
Magnetic stripe
on card is facing
the wrong way.
Ensure that magnetic stripe card is oriented correctly. Magnetic stripe
of card should be facing the display.
MSR reading is
not enabled.
Program the ET1 to accept MSR input. Refer to the ET1 Enterprise
Tablet Integrator Guide for DataWedge configuration.
ET1 cannot find any
Bluetooth devices near-
by.
Too far from oth-
er Bluetooth devi-
ces.
Move closer to the other Bluetooth device(s), within a range of 10
meters (30 feet).
The Bluetooth de-
vice(s) nearby are
not turned on.
Turn on the Bluetooth device(s) to find.
The Bluetooth de-
vice(s) are not in
discoverable
mode.
Set the Bluetooth device(s) to discoverable mode. If needed, refer to
the device’s user documentation for help.
Maintenance and Troubleshooting | 91
MN000022A02-A | February 2015