User’s Guide P310 User’s Manual No. 980261-001 2003 ZIH Corp. Rev.
FOREWORD This manual contains installation and operation information for the P310 Series card printers manufactured by Zebra Technologies Corporation, Camarillo, California. RETURN MATERIALS AUTHORIZATION Before returning any equipment to Zebra Technologies Corporation for in-warranty or out-of-warranty repair, contact Repair Administration for a Return Materials Authorization (RMA) number. Repack the equipment in the original packing material and mark the RMA number clearly on the outside.
PRODUCT WARRANTY STATEMENT All Zebra Card Printers are warranted against defects in material or workmanship for twelve (12) months from the purchase date. Proof of purchase or shipment date is required to validate the warranty period. The warranty becomes void if the equipment is modified, improperly installed or used, damaged by accident or neglect, or if any parts are improperly installed or replaced by the user.
DECLARATIONS OF CONFORMITY European Council Directive 89/336/EEC Modified by 92/31/EEC & 93/61/EEC 73/23/EEC Modified by 93/68/EEC EMC Directive EMC Directive Low Voltage Directive Compliance to Standards EN 55022-B, RF Emissions CISPR 22 Control Immunity to EN 500082-1, Electromagnetic IEC 801 Disturbances EN60950 Product Safety Model: P310 conforms to the following specification: FCC Part 15, Subpart A, Section 15.107(a) and Section 15.
P310 PRINTER MODELS Zebra’s Product Numbers tell the story: Here is a quick review of Zebra’s Card Printer Series numbering and lettering system to help you. Zebra’s P310C Plastic Card Printer Series employ Dye Sublimation and Resin Thermal Transfer technologies. Model numbers include identifiers that specify options and items in the Ship-Away kits.
ICONS Throughout this manual, different icons highlight important information, as follows: Important general information Mechanical hazard, such as one associated with moving parts, capable of resulting in equipment damage or personal injury. Electrical hazard, such as an exposed voltage point, capable of causing electrical shock and personal injury. An area where electrostatic discharge (ESD) can cause component damage. Use a grounding wrist band. Elevated temperature hazard, capable of producing a burn.
Table of Contents ICONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi GETTING STARTED . . . . . . . . . . . . UNPACKING YOUR CARD PRINTER. . . INDICATORS AND CONTROLS . . . . . PRINTER INSTALLATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1 3 4 OPERATION . . . . . . . . . . . . . P310 PRINTER FEATURES . . . . LOADING RIBBONS . . . . . . . LOADING CARDS. . . . . . . . . FEEDING ONE CARD AT A TIME REMOVING CARD CARTRIDGE .
1 GETTING STARTED UNPACKING YOUR Your P310 printer ships in a carton and protecCARD PRINTER tive anti-static bag. Keep all packing material in case you need to move or re-ship the printer. While unpacking, inspect the carton to ensure that no damage occurred during shipping. Please ensure that you have a clean and nearly dust free environment for proper operation and storage of the printer. 980261-001 Rev.
In addition to user documentation, make sure the following items are included with your P310 printer: CARD CARTRIDGE CARD OUTPUT HOPPER SWABS & SATURATED CLEANING CARDS POWER CABLE INTERFACE CABLE CD ROM (OPTIONAL) CARD CLEANING CARTRIDGE and PRINTER QUICK REFERENCE (Not Shown) If any items are missing, please contact your dealer. To reorder, please refer to Appendix C of this manual. 2 980261-001 Rev.
INDICATORS AND Your P310 Printer has three Status indicators CONTROLS and a panel button on the front and a power switch on the rear: PANEL BUTTON INDICATORS INDICATORS (green, amber & red) signal printer activity by illuminating or flashing, as follows: INDICATOR ON FLASHING POWER ON PROCESSING LOAD CARDS REPLACE RIBBON PRINTER ALERT ENCODER ALERT REFER TO TROUBLESHOOTING REFER TO TROUBLESHOOTING AMBER & RED FLASHING PRINTER CLEANING PROCESS REQUIRED ALL FLASHING PRINT HEAD COOL DOWN MODE
PRINTER The following will guide you through the instalINSTALLATION lation of your P310 Printer. CAUTION: Limit AC power supplied to the P310 to 110 ~ 230 volts, 60 ~ 50 Hertz, for an associated 680 ~ 280 milliamps. Limit excess current draw to 16 amps or less, using an associated circuit breaker or other such device. Never operate the printer in a location where operator, computer, or printer can get wet. Personal injury could result.
2 OPERATION P310 PRINTER The following shows the features found on your FEATURES P310 Printer: 1 9 8 2 3 7 6 A 4 B 5 PLEASE NOTE: Any blue items inside the printer can be operated by the user. STANDARD FEATURES 1. Print Head 2. Print Head Unlock Lever 3. Manual Holder 4. Card Output Hopper 5. Status Indicators 6. Panel Button 7. Card Cleaning Cartridge 8. Card Cartridge 9. Card Thickness Control OPTIONAL FEATURES A. Magnetic Encoding Station B. Smart Card Contact Station 980261-001 Rev.
LOADING The P310 Printer requires approved ribbons RIBBONS (See Appendix C). The Resin Thermal Transfer and Dye Sublimation ribbons are specifically designed for your P310 Printer. For optimum performance and printer life (Print Head), always use approved ribbons. DO NOT TOUCH the print head or the electronic components on the print head carriage.
SUPPLY SPINDLE 3. Load ribbon onto the supply spindle (under print head carriage) and empty core (with tape attached) onto the take-up spindle. Make sure the ribbon comes off of the top of the supply spindle and feeds to the top of the take-up TAKE-UP SPINDLE ‘CLICK’ 4. Push down on the Print Head Lock Lever until an audible ‘click’ signals the locked-down position. 5. Close Cover. Please note that the ribbon automatically synchronizes whenever the print head lock down occurs. 980261-001 Rev.
LOADING CARDS To help you load, print, and collect cards, the P310 has with the following items: A - CARD CARTRIDGE For loading cards. 1. Install Card Cartridge by hooking onto printer as shown and clicking down. ‘CLICK’ 2. Install cards into Cartridge.* DO NOT bend cards or touch print surfaces as this can reduce print quality. The surface of the cards must remain clean and dust free. Always store cards in an enclosed container. Ideally, use cards as soon as possible.
B - CARD THICKNESS CONTROL LEVER This item is operated by the user to prevent more than one card feeding into the printer at the same time and causing a jam. Open Cover, and adjust lever to correct position. Repeat for different card thickness. (Factory setting is for 30mil (0.762mm) card thickness. See diagram below: A Card Thickness: A - 60mil (1.524mm) to 50mil (1.27mm) B - 40mil (1.016mm) C - 30mil (0.762mm) D - 20mil (0.508mm) E*- Less than 20mil (0.
FEEDING ONE A Manual Feed Slot is available on the side of CARD AT A TIME the Card Input Hopper for feeding single cards. Cleaning Cards are fed manually throught this slot. The Card Cartridge must be empty for manual card feeding to work properly. For one-at-a-time printing, feed cards through slot on side of Do not feed more than one card at a time. REMOVING CARD Remove the Card Cartridge prior to packaging CARTRIDGE the printer for shipment. To remove, pull hook back, and lift hopper out.
PRINTING A TEST With ribbon and cards loaded, your P310 CARD printer is ready to print. To check the operation of the printer you should print a test card. 1. Place the printer’s power switch in the OFF (0) position.. 2. While pressing the panel button, switch printer on. Green indicator will show. 3. Keep pressing panel button until green indicator starts flashing. 4. Release panel button and a test card will print after a few seconds. This is an example of the test card.
12 980261-001 Rev.
3 PRINTING A SAMPLE CARD Printing with the P310 Printer requires the Windows printer driver, the WindCard software, or printer command level programming through the printer interface. The P310 Card Printer can be used with any Windows 95/98 and Windows NT 4.0 software application program, using the drivers provided with the printer. This section contains information on the printing of a sample card in color (using the 5-Panel color ribbon YMCKO) and the Windows printer driver.
TO INSTALL THE P310 PRINTER DRIVER INTO WINDOWS 95, USE THE FOLLOWING STEPS: 1. Start your computer and then Windows. 2. Insert either the CD ROM or Diskette containg the Windows Driver into the associated drive. 3. Under Windows click the Start button, Select Settings, then Printers. 4. Double-click on the Add Printer icon. The Add Printer Wizard will display a list of printers. Select Have Disk and locate the P310 Drivers on the CD.
3. Come back to File menu and point Page Setup. 4. Select Size Tab and in Paper Size choose Card. Then select the orientation: ‘Landscape.’ 5. Go to Margins Tab, put the top, bottom, left and right margins with 0 values. 6. Press OK to close Page Setup Window. 7. The card appears on the screen. 8. Design a card with both black and colored text and with colored pictures, i.e.: Symbols in Color SAMPLE CARD Text in Red M.
16 980261-001 Rev.
4 CLEANING PROTECT YOUR FACTORY WARRANTY! The recommended maintenance procedures must be performed to maintain your factory warranty. Other than the recommended cleaning procedures described in this manual, allow only Zebra authorized technicians to service the P310 Printer NEVER loosen, tighten, adjust, or bend, etc. a part or cable inside the printer. NEVER use a shop air compressor to remove particles in the printer. 980261-001 Rev.
CLEANING SYSTEM Your P310 Printer includes a simple cleaning system using the Pre-saturated Cleaning Cards provided. The regular use of these cards will clean and maintain important parts of your printer: including the Print Head, Transport Rollers, and Magnetic Encoder Station. WHEN TO CLEAN When the amber & red indicators flash (Every 1000 cards* approx.) *Using 5-panel color ribbon (YMCKO). *Optional factory setting. HOW TO CLEAN 1. Leave power on.
CLEANING THE A cleaning using the Cleaning Cards usually sufPRINT HEAD fices. However, a separate Print Head cleaning using swabs can remove more stubborn deposites when print anomolies persist. To avoid deposits, only use foam-tipped swabs. 1. Raise Print Head and remove the Ribbon. 2. Clean Print Head by moving alcohol-moistened swab tip side-toside across Print Head elements. Only use moderate force. (To reorder swabs see Appendix C.) Never use a sharp object to scrape deposites from the print head.
CARD CLEANING Your P310 Printer also has a Card Cleaning CARTRIDGE Cartridge. This item cleans the cards entering the printer. To ensure print quality, the cleaning roller requires periodic replacements. WHEN TO MAINTAIN When the amber & red indicators flash. (Every 1000 cards* approx) *Using 5-panel color ribbon (YMCKO) *Optional factory setting. HOW TO MAINTAIN 1. Turn power off. Open Cover and locate Cleaning Cartridge.. 2. Gently remove by rotating up and away from printer. Continued on next page...
3. Remove Cleaning Roller from Cartridge and discard. 4. Install new Cleaning Roller into Cartridge*. To avoid contamination, always hold the Cleaning Roller assembly by the ends. 5. Carefully peel off wrapper from new Cleaning Roller while in Cartridge. SLOT 6. To replace Cartridge into printer: Make sure the arrow on top of the assembly is facing toward the rear of the printer. Hook assembly into slot on printer and rotate down. Ensure the assembly locks in place.
22 980261-001 Rev.
5 TROUBLESHOOTING The following offers causes or solutions to symptoms related to improper operation. Check this table when experiencing any loss of operation or print quality. Note that the LEDs appear white for ON, dark for OFF, and circled with radial lines for FLASHING. SYMPTOMS / DESCRIPTION AMBER INDICATOR ILLUMINATES REASON / SOLUTION 1. Check for Cards in Card Cartridge. 2. Check Card Thickness Control setting. 3. Press the Panel Button for 1 second. The printing job will restart.
RED INDICATOR ILLUMINATES Printer alert: Ribbon Print Head Bracket open Card Jam Ribbon Jam Command Error The printer stops working RED INDICATOR FLASHES Magnetic Encoder alert: The Printer ejects card and stops. AMBER & RED INDICATORS FLASH 1. Check Print Head Bracket is closed. 2. Check if you are using correct card type (see Technical Specifications). 3. Check Card Thickness Control Lever is properly adjusted for correct card thickness (see Chapter 2 - Loading Cards). 4.
1. Incorrect position of ribbon. Check ribbon is properly rolled onto the ribbon core and there are no pleats. 2. There may be dust on the print head Incorrect rolled ribbon (see Chapter 4, Cleaning). Dust 3. An element on the print head may be Print head There are non-printed horizontal lines scratched or burnt. Contact technical support for print head replacement informa(white) on card surfaces. tion. CARDS HAVE ‘SCRATCH LINES’ MISSING PRINTING. 1.
26 980261-001 Rev.
6 TECHNICAL SPECIFICATIONS General • High speed printing, over 140 cards/hour edge to edge in full color (YMCKO) throughput • Small footprint • Easy to use Wind Card Classic utility tool (option) • Windows Drivers for 95 and NT 4.0 (option) • One year printer warranty • One year (100k passes) print head warranty • Powerful EPCL (Zebra's Command Language) Color Printing • Color dye sublimation or monochrome thermal transfer printing • 25 seconds per card edge to edge in full color (YMCKO) • 300 dpi (11.
• True Type fonts available via Windows Driver and WindCard Classic utility tool (option) Cards* • Types PVC, Composite • Card width/length: ISO CR-80 - ISO 7810, 2.125” (54mm) by 3.385” (86mm) • Option: Magnetic Stripe - ISO 7811 • Option: Smart Card - ISO 7816-2 • Card thickness: 10 mil (0.25mm) to 60 mil (1.
Ribbons* • Monochrome: 1500 cards/roll • Monochrome colors: black, red, blue, green, silver, gold, white, scratch-off grey • K-resin + O: 800 cards/roll • K-dye + O: 800 cards/roll • YMCKO: 350 cards/roll Overlay Varnish • Thermal transfer • 4 microns thick • Clear and holographic options: - Clear - Genuine/Secure Hologram - Pcard Hologram - Custom Hologram Interfaces • Parallel Standard (cable included) • RS-232C Serial (option) Mechanical • Width: 11.8” (315mm)† • Depth: 7.75” (198mm)† • Height: 8.
Options • RS-232C serial port • • • • • • • Smart Card Contact Station (30 mil cards only) Magnetic Encoder (30 mil cards only) Extended Warranty program Hot Swap Warranty program Cleaning supplies Service Manual WindCard design software Use only Zebra-approved card and ribbon media. Using non-approved card or ribbon media can void your warranty. Refer to the Accessories section for more information about Card and Ribbon Media available from Zebra Technologies. 30 980261-001 Rev.
APPENDIX A - MAGNETIC CARD STRIPE ENCODER Operation and maintenance requirements for the P310 Printer with the optional magnetic card stripe encoder. (See Chapter 2 for location). The magnetic encoder can be set for either high and low coercivity. The magnetic encoder is a factory installed item with the read/write head positioned below the card path, available with HICO encoding (P310CM1 or (P310CEM1) or LOCO encoding (P310CM2 or P310CEM2).
The read/write head requires periodic cleaning to maintain error-free encoding WHEN TO CLEAN When the amber & red indicators flash (Every 1000 cards* approx.) *Using 5-panel color ribbon (YMCKO). *Optional factory setting. HOW TO CLEAN 1. Leave power on. Open Cover and release Print Head Bracket to remove ribbon. Close Print Head. Close Cover. Remove cards from Card Cartridge. 2. Insert one Pre-saturated Cleaning Card (provided) through slot on the side of the Card Cartridge. 3.
APPENDIX B - SMART CARD CONTACT STATION This section contains information on the additional operations of the P310 Printers with Smart Card Contact Stations. (See Chapter 2 for location.) INTRODUCTION Smart Cards can have a built-in microcomputer and a battery. Card Memory can store fingerprints, voice recognition patterns, medical records and other such data. The P310 may be equipped with an optional contact station for programming Smart Cards (ISO 7816).
MEDIA LOADING ORIENTATION Orient the cards with the Smart Card Chip at the top of the card and facing away from the printer. SMART CARD CONTACT STATION INTERFACE When a command to the parallel printer interface sends a card to the Smart Card Contact Station, the printer connects the Smart Card Contact Station to the female DB-9 connector on the rear of the printer. An attached external Smart Card Programmer can be used to program Smart Card chips.
APPENDIX C - ACCESSORIES & SUPPLIES Please contact your Zebra-authorized dealer to place an order accessories and supplies RIBBONS The following ribbons are optimized for use in the P310 Printers: Monochrome Resin Ribbons (Sold by the Roll) Part Number Description 800015-301 Black - 1500 images 800015-302 Red - 1500 images 800015-303 Green - 1500 images 800015-304 Blue - 1500 images 800015-305 Yellow - 1500 images 800015-306 Gold - 1500 images 800015-307 Silver - 1500 images 800015-309 White - 1500 images
CARDS The following cards are optimized for use in the P310 Printers: Standard Grade PVC * Part Number Description 104523-101 Card, 10mil (200 pack) Card, 10mil adhesive back (200 104523-110 pack) 104523-104 Card, 30mil (100 pack) Card, 30mil Low Coercivity Mag. 104523-105 Stripe (100 pack) Card, 30mil High Coercivity 104523-106 Mag. Stripe (100 pack) Premimum Grade PVC † Part Number Description 104523-111 Card, 30 mil (100 pack) Card, 30 mil Low Coercivity 104523-112 Mag.
ACCESSORIES Accessories available for P310 Printers appear below. Always refer to the part number when placing an order. Part Number 300055-001 105536-001 980261-001 980261-021 980261-031 980261-051 980261-041 980021-081 980261-061 980261-071 980081-001 980264-001 806503-001 104527-001 104522-001 105912-024 105912-038 105909-055 105909-057 105912-015 105909-112 105912-003 105912-002 980261-001 Rev.C Description Card Printer Parallel/Serial Interface Cable, ft.
World Wide Offices: Zebra Technologies Corporation Card Imaging Division 1001 Flynn Road Camarillo, CA 93012-8706 USA Phone: +1 (805) 579 1800 FAX: +1 (805) 579 1808 e-mail: sales@zebracard.com Zebra Technologies Corporation Card Imaging Division (Europe,Middle East, Africa) The Valley Centre, Gordon Road, High Wycombe Buckinghamshire HP 13 6EQ UK Phone: +44 (0) 870 241 1527 FAX: +44 (0) 870 241 0765 e-mail: eurosales@zebracard.
