Instructions

5 - 2 CS3000 Series Scanner Product Reference Guide
Troubleshooting
Table 5-1 Troubleshooting
Problem Possible Causes Possible Solutions
Laser comes on, but
scanner does not decode
the bar code.
Scanner is not programmed
for the correct bar code
type.
Ensure the scanner is programmed to read the
type of bar code being scanned.
Bar code symbol is
unreadable.
Check the symbol to ensure it is not defaced. Try
scanning test bar codes of the same bar code
type. See
Appendix C, Sample Bar Codes for test
bar codes.
Bar code is out of range of
the scanner.
Move scanner closer to or further from bar code.
Scanner emits long beeps
for 5 seconds when
scanning a bar code.
Memory is full. Download bar code data to the host and clear the
memory.
Scanner does not decode
the bar code and the LED
blinks amber, red, green.
Scanner needs to be reset. Press the reset button. See
Figure 1-1 on page
1-1
for the location.
Scan the Restore Defaults bar code below.
Scanner LED turns solid
red for a few seconds.
Battery is low. Charge the battery. See
Charging the Scanner
Battery on page 1-3
.
Scanner does not fully
charge.
Attempt to charge on a
non-powered USB hub.
Connect the scanner to a powered USB hub
(5V, 500mA max).