Datasheet

PAGE 14
PARTNER BRIEF
LI4278
ENTERPRISE MOBILITY
SERVICES
SERVICE DESCRIPTION
TIME OF
PURCHASE
LENGTH OF
COVERAGE
SERVICE PART
NUMBER
Service from the Start
Advance Exchange
Support
•Advance replacement of devices requiring repair
•Includes Comprehensive Coverage
•Full access to technical support resources
•Rights to download and use software releases and
supporting documentation
Up front with
the hardware
(prepaid) or
within 30 days
thereafter
Three years SXB-LI4278-30
Any time One year AXB-LI4278-10
Advance
Exchange Support
Service from the
Start – Bronze
•Multiple years of seamless coverage at a one-time cost
•Covers normal wear and tear
•Includes all materials, parts and labor
•Depot repair with 3-day in-house turnaround time
•Full access to technical support resources
•Rights to download and use software releases and
supporting documentation
Up front with
the hardware
(prepaid) or
within 30 days
thereafter
Three years SSB-LI4278-30
Service Center
Support – Bronze
•Seamless coverage, renewable in one-year increments
•Covers normal wear and tear
•Includes all materials, parts and labor
•Depot repair with 3-day in-house turnaround time
•Full access to technical support resources
•Rights to download and use software releases and
supporting documentation
Any time One year SCB-LI4278-10
Enterprise
Mobility
Software
Support
•Full access to technical support resources
•Rights to download and use software releases and
supporting documentation
Any time
One year SWS-EMTS-10
Three years SWS-EMTS-30
NOTE: please refer to Solution Builder for the most up-to-date information, including global pricing and available options.
SUPPORT SERVICES
You have an excellent opportunity to upsell Service from the Start
programs with the LI4278. Service from the Start programs provide
enhanced support for your customers’ critical mobility operations.
Customers can pay “a little now” for extended services or pay “a lot
later” in the event of a repair and lost downtime.
Support Services for the LI4278
Motorola’s Support Practice includes the complete
Customer Services portfolio of traditional “break/
fix” services. Seamless integration with Motorola’s
Customer Services team helps ensure ongoing support
for your customer’s complete solution. Our experienced
support engineers are available to assist customers with
problem diagnosis and resolution — helping to ensure
their mission-critical systems are always up and running
at peak performance.
The following support services are available to keep
the LI4278 operating at peak performance throughout
its lifecycle: