Installation guide

Chapter 4 – Uninstalling and Troubleshooting
Uninstalling
The following instructions describe how to uninstall the Proxy Plug-in.
1. Log in to the MSP Console UI.
2. Go to Library > Bundles and create an uninstall bundle which includes the Zebra Printer
MSP Proxy Plug-In uninstall package and the Zebra Printer MSP Proxy Plug-In settings
uninstall package.
3. Go to Provisioning > Policy Management and create and push a policy using the
uninstall bundle to uninstall the Zebra Printer MSP Proxy Plug-In settings package and
Proxy package on the Windows PC on which the plug-in is installed.
Note:
The target of this Policy must be devices with a device class of “Windows PC” and
NOT devices with a device class of “Zebra Printer”. The Policy Applicability Rule
must send ONLY to devices on which the Zebra Printer MSP Proxy Plug-In is
installed. To assure this, your Policy should contain the following rule:
[identity.deviceClass] = 'Windows PC'
Troubleshooting
There are two resources available to help troubleshoot the Zebra Printer.
MPA log file
The MPA log file is located in the c:\MspAgent folder on the MSP Proxy PC. The Agent.log file is
the active log file, and agent.log.old file is the archive log file.