User Manual

RMAN-Cameo rev. C • 3- 2 •
If you need to return a printer to the factory for repair or upgrade, a Return
Material Authorization (RMA) must be issued from Repair Services prior to
returning any assemblies, PC boards, printers, cables, etc. for repair or
replacement. The name, address, contact and phone number of the company
that equipment is to be returned to must also be provided. A problem
description is also necessary.
When replacing items always refer to the Product Configuration Code to insure
the correct part for your specific unit is being ordered. If you are unsure of the
correct part, contact Zebra Customer Service with the unit serial number, and
the Product Configuration Code to obtain the appropriate part number(s). The
serial number label and Product Configuration Code label are either on the
bottom or the back of the printer. Refer to Repair Manual Organization page for
more information on label location. Portable printers with the optional protective
boot will have to have the lower boot removed to gain access to the PCC label.
Equipment received without return authorization will not be accepted.
Repair Services contact Information
In the USA
Zebra Technologies Corporation,LLC
333 Corporate Woods Parkway
Vernon Hills, Illinois 60061-3109 USA
Phone: [phone]
Fax: [phone]
e-mail: [e-mail]
RMA requests: [e-mail]
In Europe
Zebra Technologies Europe, Limited
Zebra House
The Valley Centre, Gordon Road
High Wycombe
Buckinghamshire HP13 6EQ, United Kingdom
Telephone: [phone]
Fax: [phone]
e-mail: [e-mail]
RMA requests: [e-mail]
Ask for Customer Support
FACTORY REPAIR AND PARTS ORDERING PROCEDURE