Datasheet

44895L Rev. 3 3/15/04 S400/S600 Maintenance Manual Page 3-9
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The printer contains several status sensors that indicate conditions by either stopping
printing or turning on an LED.
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Table 3-6. Troubleshooting Chart (Settings or Parameter-Related)
Symptom Diagnosis Action
Changes in parameter
settings did not take
effect.
Parameters set or saved
incorrectly.
Reload factory defaults, calibrate printer,
then cycle power off and on.
If problem continues, may
be a problem with main
logic board.
Replace main logic board.
ZPL sent to printer, but not
recognized. Data LED
remains off.
Communications
parameters incorrect.
Print a configuration label to verify host
computer and printer settings match. If
they do, perform Mode Key Self Test to
check for format or overrun errors.
Prefix and delimiter
characters set in printer do
not match ones used in
ZPL.
Set characters to match ZPL format.
If problem continues, check ZPL format
for changed
^CC, ^CT and ^CD.
Printer does not
successfully auto
calibrate.
Printhead open. Close printhead.
Preprinted media being
used.
Perform manual calibration.
Media out. Load media and check media sensor.
Table 3-7. Troubleshooting Chart (Cutter-Related)
Symptom Diagnosis Action
In Cutter Mode, skewed or
stuck labels.
Dirty cutter. Clean cutter module.
The cutter is not cutting
labels cleanly.
Dirty cutter. Clean cutter.
Dull cutter blades. Replace cutter module.
Jamming up with labels or
labels being cut more than
once.
Dirty cutter. Clean cutter.
Label length too short. Increase label length.
Labels not being cut at all.
Cutter option not
available.
Cutter option installed at the factory.
Noncutter units not retrofittable.
Cutter option not installed
or enabled.
Check cutter configuration.