Specifications

SYMPTOM DIAGNOSIS ACTION
Misregistration and
skips labels.
Misadjusted Media Sensors. Perform Media Sensor Adjustments.
Improper spindle tensions. Perform Spindle Adjustments.
Improper ZPL II format. Correct the ZPL II format.
Misregistration and
misprint of
1 to 3 labels.
Media was pulled when motor was
not moving.
Open and close the printhead.
Printer, that is in Peel-Off mode, was
powered ON without media being
properly loaded.
Load media correctly for
Peel-Off mode.
Misadjusted Media Sensor. Place Media Sensor in the proper
position.
Vertical drift in
top-of-form
registration.
A plus or minus 4-6 dot row (approx.
1/2 mm) vertical drift is possible due
to the different tolerances and printer
modes.
Perform the “Tear-Off Position
Setting” front panel command
to correct.
Label jam in rear area
of printhead.
Upper Media Plate needs cleaning. Clean the Upper Media Plate.
Changes in parameter
settings did not take
effect.
All MODE LEDs must be OFF before
turning the power OFF. A “^MPS”
ZPL II command disables Mode
Function Save.
The “^MPE” ZPL II command
enables all mode functions to be
front panel programmable.
If the problem continues, there may
be a problem on the Main Logic
Board.
Replace the Main Logic Board.
SYMPTOM DIAGNOSIS ACTION
Printing stops.
PAPER/RIBBON,
PAUSE, and
CANCEL LEDs on.
Media jammed in Cutter. Remove media, clean Cutter Module.
Connecting cables not connected to
Cutter Circuit Board.
Plug cables into Cutter Circuit Board.
Cutter Module is dirty. Clean Cutter Module.
End of the media is not positioned
correctly on top of the platen.
Re-position media so that the end is
on top of the platen.
In Cutter Mode,
skewed or stuck
labels.
Cutter is dirty. Clean the Cutter Module.
The Cutter is not
cutting labels cleanly.
Cutter is dirty. Clean the Cutter Module.
Cutter blades are dull. Replace the Cutter Module.
Labels jamming in
Cutter, or labels are
being cut more than
once.
Cutter is dirty. Clean the Cutter Module.
Label length is too short. Increase label length. See “Adjusting
the Tear-Off Position” in Getting
Ready to Print.
Table 6.3 Cutter Module Troubleshooting
Troubleshooting S -Series Maintenance Manual: Volume 1
Page 6-4 38452L Rev. 3