Specifications

SYMPTOM DIAGNOSIS ACTION
Poor Print
Quality.
Darkness too low. Increase Burn Temp.
Incorrect Media and Ribbon
combination.
Replace Media or Ribbon.
Printhead Adjustments incorrect. Perform required adjustments.
Truncated print, no
print, or FEED Key
operates incorrectly
while using
non-continuous
media.
Label Length Parameter is set less
than the actual label length.
Set the correct label length.
Printer was powered ON in Peel-Off
mode without media being properly
loaded.
Load media correctly for Peel-Off
mode.
Printer is not calibrating media
properly.
Perform Media Adjustments.
Set value with the “^SS” ZPL II
command.
Long tracks of
missing print on
several labels.
Wrinkled ribbon. See “Wrinkled Ribbon” below.
Print Element
damaged.
Replace printhead.
Fine gray lines
on blank labels
at angles.
Wrinkled ribbon. See “Wrinkled Ribbon” below.
Wrinkled ribbon. Ribbon fed through machine
incorrectly.
Load ribbon correctly.
Incorrect Darkness setting. Set the Darkness to the lowest setting
possible for good print quality.
Incorrect printhead pressure
or balance.
Set the pressure to the minimum
needed. See Print Quality Adjustment
and Printhead Pressure Adjustment
procedures.
Media not feeding properly; it is
walking from side to side.
Make sure the media path remains
straight by positioning the Media
Guide closer to the media.
Strip Plate needs adjusting. Perform adjustments.
Ribbon Supply Spindle needs
cleaning or tension needs adjusting.
Perform cleaning or adjustments.
Printhead needs realigning
with Platen Roller.
Perform adjustments.
Ribbon Take-up Spindle needs
cleaning or tension needs adjusting.
Perform cleaning or adjustments.
Light printing or no
printing on the left or
right side
of the label.
Printhead pressure needs balancing. Adjust balance. See Printhead
Pressure Adjustment procedures.
Table 6.2 General Troubleshooting (Cont'd)
S -Series Maintenance Manual: Volume 1 Troubleshooting
38452L Rev. 3 Page 6-3