Specifications

SYMPTOM DIAGNOSIS ACTION
Printer stops.
RIBBON LED and
PAUSE LED both
ON.
Media not loaded or incorrectly loaded. Load media correctly.
Misadjusted Media Sensor.
1. In continuous media mode,
non-continuous media is loaded.
2. In non-continuous media mode,
continuous media is loaded.
Check Media Sensor operation.
Adjust if necessary. (Run Printer
Calibration).
1. Calibrate.
2. Calibrate.
Printer stops.
PAPER/RIBBON
LED Flashes and the
PAUSE LED ON.
Ribbon not loaded or incorrectly
loaded.
Load ribbon correctly.
Ribbon Sensor not sensing ribbon that
is loaded correctly.
Misadjusted Ribbon Sensor.
1. In thermal transfer mode, ribbon is
out.
2. In thermal direct mode, ribbon is in.
Check Ribbon Sensor operation.
Adjust if necessary. (Run Printer
Calibration).
1. Calibrate.
2. Calibrate.
Printer stops. HEAD
OPEN LED Flashes
and PAUSE LED ON.
Printhead is not fully closed. Close printhead completely.
Head Open Sensor not detecting Flag
or Flag not in proper position.
Check Head Open Sensor and Flag
for proper operation.
Printer stops and
HEAD LED ON.
Printhead element is overheated. Printer resumes printing when the
printhead element cools.
Printer prints across
web or in wrong
position.
Loss of registration indicating a
Media Sensor problem.
Adjust Media Sensor position and
then, if needed, adjust the Media
Sensor sensitivity.
Printer set for continuous media, but
non-continuous media is loaded.
Set printer for correct type of media.
Continuous printing
occurring with the
HEAD LED ON.
Printhead under temperature. Check print quality. Printhead will
heat up by printing, or move printer to
a warmer area.
Printer stops and
PAUSE LED lights.
Not enough memory to perform one
of the functions shown below.
Functions:
1. Download Graphics.
2. Creating Bitmap
(not enough memory
for length of label).
3. Building Format
(label too complex).
You may do any of the following:
1. Check for proper
Communication
Configuration.
2. With PAUSE ON,
use the “~HM”
ZPL II Command to
display the amount
of memory free.
3. With PAUSE ON, press
CANCEL to skip
that label format and
continue to the next one.
4. Cycle Power OFF and
back ON to clear
printer memory
and start again.
Table 6.2 General Troubleshooting
Troubleshooting S -Series Maintenance Manual: Volume 1
Page 6-2 38452L Rev. 3