Specifications

6 Troubleshooting
In this section... Page
Troubleshooting...............................................................................6-1
Power-ON Troubleshooting.....................................................6-1
General Troubleshooting..........................................................6-2
Cutter Module Troubleshooting..............................................6-4
Sample Labels..................................................................................6-5
Factory Assistance ..........................................................................6-11
Returning Equipment......................................................................6-11
Troubleshooting
Consult the Troubleshooting Tables which follow and compare the printer output
to the sample labels provided on the following pages to improve the quality of
your labels.
SYMPTOM DIAGNOSIS ACTION
All LEDs light and
stay ON, or all LEDs
(except POWER
LED) never turn ON.
Main Logic Board or EPROM faulty
or loose interconnecting cables.
Insure cables are properly connected
and EPROMs are properly installed
or replace the Main Logic Board.
CALIBRATE LED
turns OFF after 5 sec.
but all other LEDs
stay ON.
Main Logic Board Dynamic RAM
faulty.
Replace Main Logic Board.
All LEDs Flash ON
and OFF.
No significant amount of DRAM
tested good.
Replace Main Logic Board.
All LEDs (except
POWER LED) are
OFF and no printer
operation possible.
Printer misconfigured for Peel-Off
Mode and Peel-Off Option not
installed.
If Peel-Off is installed, check Take
Label Sensor.
Printer locks up
while running Power
On Self Test.
Main Logic Board failure. Replace Main Logic Board.
Table 6.1 Power-ON Troubleshooting
38452L Rev. 3 Page 6-1