Specifications

Factory Assistance
Should any problem be encountered which cannot be corrected with the aid of this
manual, Technical Support should be contacted immediately to minimize or avoid
printer downtime. Technical Support can also assist in determining if the printer
should be returned for repair.
Returning Equipment
Should it become necessary to ship your printer, carefully pack the printer in a
suitable container to avoid damage during transit. A note describing the failure
must be enclosed with the unit. Whenever possible, the original shipping
container should be used. If other containers are used, a procedure similar to the
original factory packaging should be followed.
Enclose the unit in a protective, dust-proof bag and insure that the unit floats in
an outer carton of shock-absorbing material.
A Return Materials Authorization (RMA) number is required for all equipment
being returned. Contact Zebra Technologies Corporation’s Technical Support
Department to obtain an RMA number. Equipment returned for service without
prior authorization may be refused.
CAUTION
Remove any ribbon and paper rolls from the media compartment,
otherwise damage to the printer could result.
DO NOT package the printer in a rigid container without utilizing
shockmounts or shock-absorbing packing material. A rigid
container may cause damage to the printer by allowing shock on
the outside to be transmitted undamped to the unit.
S -Series Maintenance Manual: Volume 1 Troubleshooting
38452L Rev. 3 Page 6-11