User`s manual

Problem Solution or Reason
Status Indicator is RED
1. Check for Out-of-Media condition or missing
labels in the middle of a roll.
2. Check for Out-of-Ribbon condition or dam
-
age or previous use of ribbon in middle of the
roll.
3. Check that the ribbon and label media are
correctly routed.
4. When direct thermal printing, verify that the
programmed mode (or printer driver) is set for
direct thermal printing. See the programmer’s
manual for details.
5. Transmissive (gap) sensor is dirty. Clean the
media path.
6. Verify that the print head carriage is closed
and latched.
7. Verify that the media sensor is correctly posi-
tioned to detect an inter label gap, index
holes (notches), or black mark (stripes). See
page 17 for sensor location and setting.
Printer cuts (melts)
through the transfer
ribbon. The ribbon is
advancing normally,
i.e. at the same rate as
the media.
1. Verify the density (heat) setting. If this is un-
known reduce setting several levels the until
the transferred ink is clear and the ribbon is
not damaged.
2. Verify that the correct media is in use.
3. Verify that the ink (transfer material) side is
out on the transfer ribbon roll.
Label Dispense Mode:
Printing does not stop
between labels.
1. The Peel/Batch switch in the rear of the
printer is not set to peel.
2. The cover is open or the label taken sensor is
not in the down (active) position. See page
22 for sensor location and setting.
Label Dispense Mode:
Prints one label and
stops.
1. Programming - Verify the quantity has been
correctly set.
Cutter Option:
Cutting labels instead
of cutting between
labels.
1. Programming - Verify form length setting.
2. Check that peel switch is in the "batch" posi
-
tion (towards outside of printer).
Troubleshooting
980412-001 Rev.A A-3