User`s manual

Common Printing Problems
Troubleshooting Guide
Problem Solution or Reason
STATUS indicator does
not light GREEN when
power switch is turned
to the ON (1) position.
1. Check power connections from the printer to
the outlet.
2. Check that media and ribbon are loaded.
With the STATUS
indicator light GREEN,
the printer appears to
be working, but
nothing is printed.
1. Verify that the labels are the correct type.
2. Check the roll and verify that the print surface
faces up for printing.
3. Check that the transfer ribbon is correctly
routed and has the ink side out for thermal
transfer printing, only.
Printing is faded or
poor quality.
1. Clean the print head with cleaning pen.
2. Adjust print speed/darkness in software or
with programming.
3. Check the roll and verify that the media print
surface is facing up.
4. Verify that the correct combination thermal
transfer ribbon and media are in use.
5. Verify that the media width is set correctly.
See the media width adjustment on page 15.
Printing stops and the
STATUS indicator
lights RED.
1. Possible problem sensing labels with transmissive
(gap) sensor. Perform AutoSense adjustment.
Align the transmissive (gap) sensor position, see
page 17.
2. Possible problem with label media.
a) Gap between the bottom of a label and the
top of the next label should be at least 1/16"
(1.6mm).
b) For tags, see Gap and Index Hole Sensing
Range, page A-10.
c) Use only approved labels and tags.
3. Possible label jam.
4. Check that the media is correctly routed.
5. Possible software/programming problem.
a) Check the printer memory configuration.
b) Refer to the EPL2 Programming manual
for the correct data syntax.
6. Transmissive sensor is dirty. Clean media path.
Troubleshooting
A-2 980412-001 Rev.A