User guide

Troubleshooting
Print Quality Problems
102
57516L-002 Rev. A 170PAX4 User Guide 1/10/06
Wrinkled ribbon Ribbon fed through the
machine incorrectly.
See Load Ribbon on page 39.
Incorrect burn temperature. Set the darkness to the lowest possible setting for
good print quality. See Adjust Print Darkness
on page 55.
Incorrect or uneven pressure. Set the pressure to the minimum needed for good
print quality. See Printhead Pressure Adjustment
on page 92.
Media not feeding properly;
“walking” from side to side.
Make sure that media is snug by adjusting the
media guide, or call a service technician.
The strip plate needs adjusting. Call a service technician.
The printhead needs vertical
adjustment.
Call a service technician.
The printhead and platen roller
need to be realigned.
Call a service technician.
Long tracks of
missing print on
several labels
Print element damaged. Call a service technician.
Wrinkled ribbon. See wrinkled ribbon causes and solutions in this
table.
Fine, angular gray
lines on blank labels
Wrinkled ribbon. See wrinkled ribbon causes and solutions in this
table.
The image prints on
the platen roller
instead of on the
label.
Incorrect print width. If you are using a label that is narrower than the
maximum width (based on dpi) with a right-hand
print engine, you must set the print width to the
correct value. If you do not do so, the image will
print too far to the left. See Set Print Width
on page 58.
Only the right side of
the image prints on
the left side of the
label. The image is
shifted to the left.
Light printing or no
printing on the left or
right side of the label
Printhead pressure needs
adjustment, printhead out of
alignment, or toggle in
incorrect position.
See Toggle Positioning on page 91 and
Printhead Pressure Adjustment on page 92.
Call a service technician.
Table 12 • Print Quality Problems (Continued)
Problem Possible Cause Recommended Solution