User guide

Troubleshooting
LCD Error Messages
98
57516L-002 Rev. A 170PAX4 User Guide 1/10/06
RIBBON light ON, ERROR
light flashes.
Ribbon is loaded, but the
print engine is set for direct
thermal mode.
Ribbon is not required with direct
thermal media. If you are using direct
thermal media, remove ribbon unless
you are using it to protect the
printhead. This error message will not
affect printing.
If you are using thermal transfer media,
which requires ribbon, set the
print engine for Thermal Transfer
mode. See Select Print Method
on page 58.
The print engine stops;
MEDIA light ON, ERROR
light flashes.
Media is not loaded or is loaded
incorrectly.
Load media correctly. See Load Media
on page 32.
Misaligned media sensor. Check position of the media sensor.
The print engine is set for
noncontinuous media, but
continuous media is loaded.
Install proper media type, or reset
print engine for current media type and
perform calibration.
The print engine stops and
the ERROR light flashes.
The printhead is not fully closed. Close printhead completely.
The head open sensor is not
working properly.
Call a service technician.
The print engine stops and
the ERROR light flashes.
Caution • The printhead may be hot enough to cause severe
burns. Allow the printhead to cool.
Caution • Observe proper electrostatic safety precautions when
handling any static-sensitive components such as circuit boards
and printheads.
The printhead is over temperature. Allow the print engine to cool. Printing
automatically resumes when the
printhead elements cool to an
acceptable operating temperature.
Table 10 • LCD Error Messages (Continued)
LCD Display/
Print Engine Condition
Possible Cause Recommended Solution
WARNING
RIBBON IN
ERROR CONDITION
PAPER OUT
ERROR CONDITION
HEAD OPEN
WARNING
HEAD TOO HOT