User guide

97
Troubleshooting
LCD Error Messages
1/10/06 170PAX4 User Guide 57516L-002 Rev. A
LCD Error Messages
The LCD displays messages when there is an error. See Table 10 for LCD errors, the possible
causes, and the recommended solutions.
Table 10 • LCD Error Messages
LCD Display/
Print Engine Condition
Possible Cause Recommended Solution
The print engine stops;
RIBBON light ON, ERROR
light flashes.
In thermal transfer mode, ribbon is
not loaded or incorrectly loaded.
Load ribbon correctly. See Load
Ribbon on page 39.
In thermal transfer mode, the
ribbon sensor is not detecting
ribbon that is loaded incorrectly.
1. Load ribbon correctly. See Load
Ribbon on page 39.
2. Calibrate the sensors. See
Calibrate Media and Ribbon
Sensor Sensitivity on page 68.
In thermal transfer mode, media is
blocking the ribbon sensor.
1. Load media correctly. See Load
Media on page 32.
2. Calibrate the sensors. See
Calibrate Media and Ribbon
Sensor Sensitivity on page 68.
In thermal transfer mode, the
print engine did not detect the
ribbon even though it is loaded
correctly.
1. Print a sensor profile. See Print
Sensor Profile on page 67. The
ribbon out threshold (marked by
the word
RIBBON) is likely too
high, above the black area that
indicates where the ribbon is
detected.
2. Calibrate the sensors or load
print engine defaults. See
Calibrate Media and Ribbon
Sensor Sensitivity on page 68 or
LOAD DEFAULTS on page 51.
If you are using direct thermal
media, the print engine is waiting
for ribbon to be loaded because it is
incorrectly set for thermal transfer
mode.
Set the print engine for Direct Thermal
mode. See Select Print Method
on page 58.
ERROR CONDITION
RIBBON OUT