User guide

Troubleshooting
Troubleshooting Checklists
96
57516L-002 Rev. A 170PAX4 User Guide 1/10/06
Troubleshooting Checklists
If an error condition exists with the print engine, review this checklist:
 Is there an error message on the LCD? If yes, see LCD Error Messages on page 97.
 Are noncontinuous labels being treated as continuous labels? If yes, see Calibrate Media
and Ribbon Sensor Sensitivity on page 68.
 Is the
CHECK RIBBON light on when ribbon is loaded properly, or are noncontinuous
labels being treated as continuous labels? If yes, see Calibrate Media and Ribbon Sensor
Sensitivity on page 68.
 Are you experiencing problems with print quality? If yes, see Print Quality Problems
on page 101.
 Are you experiencing communications problems? If yes, see Communications Problems
on page 105.
If the labels are not printing or advancing correctly, review this checklist:
 Are you using the correct type of labels? Review the types of label in Types of Media
on page 27.
 Are you using a label that is narrower than the maximum print width? See Set Print Width
on page 58.
 Review the label- and ribbon-loading illustrations in Load Media on page 32 and Load
Ribbon on page 39.
 Check the position of the media sensor and move if necessary, as shown in Adjust Ribbon
and Media Sensors on page 47.
 Does the printhead need to be adjusted? See Printhead Pressure Adjustment on page 92
for more information.
 Do the sensors need to be calibrated? See Calibrate Media and Ribbon Sensor Sensitivity
on page 68 for more information.
If none of the above suggestions correct the problem, review this checklist:
 Perform one or more of the self-tests given in Print Engine Diagnostics on page 108. Use
the results to help identify the problem.
 If you are still having problems, see Contacts on page 3 for customer support information.