User guide

Troubleshooting
LCD Error Messages
57516L-001 Rev. 1 10/12/2004 170PAX4 User Guide 91
LCD Error Messages
The LCD displays messages when there is an error. See Table 9 for LCD errors, the possible
causes, and the recommended solutions.
Table 9 • LCD Error Messages
LCD Display/
Print Engine Condition
Possible Cause Recommended Solution
Print engine stops; RIBBON
light ON, ERROR light
flashes.
In thermal transfer mode, ribbon is
not loaded or incorrectly loaded.
Load ribbon correctly. See Load
Ribbon on page 40.
In thermal transfer mode, the
ribbon sensor is not detecting
ribbon that is loaded incorrectly.
1. Load ribbon correctly. See Load
Ribbon on page 40.
2. Calibrate the sensors. See
Calibrate Media and Ribbon
Sensor Sensitivity on page 65.
In thermal transfer mode, media is
blocking the ribbon sensor.
1. Load media correctly. See Load
Media on page 32.
2. Calibrate the sensors. See
Calibrate Media and Ribbon
Sensor Sensitivity on page 65.
RIBBON light ON, ERROR
light flashes.
Ribbon is loaded, but the print
engine is set for direct thermal
mode.
Ribbon is not required with direct
thermal media. Remove ribbon unless
you are using it to protect the
printhead. This error message will not
affect printing.
Print engine stops; MEDIA
light ON, ERROR light
flashes.
Media is not loaded or is loaded
incorrectly.
Load media correctly. See Load Media
on page 32.
Misadjusted media sensor. Check position of the media sensor.
The print engine is set for
non-continuous media, but
continuous media is loaded.
Install proper media type, or reset print
engine for current media type and
perform calibration.
Print engine stops and
ERROR light flashes.
The printhead is not fully closed. Close printhead completely.
The head open sensor is not
working properly.
Call a service technician.
ERROR CONDITION
RIBBON OUT
WARNING
RIBBON IN
ERROR CONDITION
PAPER OUT
ERROR CONDITION
HEAD OPEN