User guide

90 170PAX 4 User Guide 10/12/2004 57516L-001 Rev. 1
Troubleshooting
Troubleshooting Checklists
Troubleshooting Checklists
If an error condition exists with the print engine, review this checklist:
 Is there an error message on the LCD? If yes, see LCD Error Messages on page 91 for
more information.
 Is the CHECK RIBBON light on when ribbon is loaded properly, or are non-continuous
labels being treated as continuous labels? If yes, see Calibrate Media and Ribbon Sensor
Sensitivity on page 65.
 Are you experiencing problems with print quality? If yes, see Print Quality Problems
on page 94.
 Are you experiencing communications problems? If yes, see Communications Problems
on page 97.
If the labels are not printing or advancing correctly, review this checklist:
 Are you using the correct type of labels? Review the types of label in Types of Media
on page 26.
 Review the label- and ribbon-loading illustrations in Load Media on page 32 and Load
Ribbon on page 40.
 Check the position of the media sensor and move if necessary, as shown in Adjust Media
Sensors on page 48.
 Does the printhead need to be adjusted? See Printhead Pressure Adjustment on page 86
for more information.
 Do the sensors need to be calibrated? See Calibrate Media and Ribbon Sensor Sensitivity
on page 65 for more information.
If none of the above suggestions correct the problem, review this checklist:
 Perform one or more of the self-tests given in Print Engine Diagnostics on page 100. Use
the results to help identify the problem.
 If you are still having problems, see Support on page 3 for customer support information.