User guide

Troubleshooting
LCD Error Messages
13383L-001 Rev. 1 7/8/2004 XiIIIPlus User Guide 107
CUTTER JAMMED Cutter blade is in the media path. Turn off the printer power and unplug the printer.
Inspect the cutter module for debris and clean as
needed following the cleaning instructions in Cutter
on page 99.
Caution • The cutter blade is sharp. Do
not touch or rub the blade with your
fingers.
HEAD TOO HOT The printhead is over
temperature.
Printing automatically resumes when the printhead
elements cool to an acceptable operating
temperature.
Caution • The printhead is hot and can
cause severe burns. Allow the printhead
to cool.
Electrostatic Discharge Caution •
Observe proper electrostatic safety
precautions when handling any static-
sensitive components such as circuit
boards and printheads.
CLEAN HEAD NOW The printhead requires cleaning. Clean the printhead according to the instructions in
Printhead and Platen Roller on page 93.
Caution • The printhead is hot and can
cause severe burns. Allow the printhead
to cool.
Electrostatic Discharge Caution •
Observe proper electrostatic safety
precautions when handling any static-
sensitive components such as circuit
boards and printheads.
If the message does not go away after the printhead
is cleaned, open the printhead and then close it.
Table 10 • LCD Error Messages (Continued)
LCD Possible Cause Recommended Solution