User guide

106 XiIIIPlus User Guide 13383L-001 Rev. 1 7/8/2004
Troubleshooting
LCD Error Messages
HEAD ELEMENT
BAD
One or more of the printhead
elements failed the printhead
element test.
• If the failed elements affect your printing
application, replace the printhead.
• To override this error, disable the head test count
feature on the front panel by defaulting the value
to 0000.
Note • This error message is possible only if the Head Test Count option is
installed. For 110XiIIIPlus printers, look at the configuration label to see if
the option is installed.
RIBBON IN Ribbon is loaded, but the printer
is set for Direct Thermal mode.
• To operate in Direct Thermal mode, remove the
ribbon.
• To operate in Thermal Transfer mode, leave the
ribbon loaded and change the print method to
Thermal Transfer. See Selecting Print Method
on page 58.
• Ensure that the printer driver and/or software
settings are correctly set (if applicable).
Table 10 • LCD Error Messages (Continued)
LCD Possible Cause Recommended Solution
If the Head Test Option is
installed, HEAD TEST COUNT
will be listed on the
configuration label.