User guide

104 XiIIIPlus User Guide 13383L-001 Rev. 1 7/8/2004
Troubleshooting
Troubleshooting
Troubleshooting
If an error condition exists with the printer, review this checklist:
 Is there an error message on the LCD? If yes, see LCD Error Messages on page 105 for
more information.
 Is the CHECK RIBBON light on when ribbon is loaded properly, or are non-continuous
labels being treated as continuous labels? If yes, see Media and Ribbon Sensor
Calibration on page 33.
 Are you experiencing problems with print quality? If yes, see Print Quality Problems
on page 109.
 Are you experiencing communications problems? If yes, see Communications Problems
on page 111.
If the labels are not printing or advancing correctly, review this checklist:
 Are you using the correct type of labels? Review the types of label in Types of Media
on page 14.
 Review the label- and ribbon-loading illustrations, starting with Load the Printer
on page 20.
 Check the position of the media sensor and move if necessary, as shown in Adjust and
Calibrate Sensors on page 33.
 Does the printhead need to be adjusted? See Adjust Printhead Pressure and Toggle
Position on page 37 for more information.
 Do the sensors need to be calibrated? See Media and Ribbon Sensor Calibration
on page 33 for more information.
If none of the above suggestions correct the problem, review this checklist:
 Perform one or more of the self-tests given in Printer Diagnostics on page 113. Use the
results to help identify the problem.
 If you are still having problems, see Support on page xviii for customer support
information.