Zebra® XiIIIPlus™ High-Performance Printer User Guide
© 2004 ZIH Corp. The copyrights in this manual and the label printer described therein are owned by Zebra Technologies. Unauthorized reproduction of this manual or the software in the label printer may result in imprisonment of up to one year and fines of up to $10,000 (17 U.S.C.506). Copyright violators may be subject to civil liability. All product names and numbers are Zebra trademarks, and Zebra, the Zebra logo, ZPL, ZPL II, ZebraNet, ZebraLink, are registered trademarks of ZIH Corp.
I have determined that the Zebra printers identified as the XiIIIPlus Series 90XiIIIPlus, 96XiIIIPlus, 110XiIIIPlus, 140XiIIIPlus, 170XiIIIPlus, 220XiIIIPlus manufactured by: Zebra Technologies 333 Corporate Woods Parkway Vernon Hills, Illinois 60061-3109 U.S.A. Have been shown to comply with the applicable technical standards of the FCC For Home, Office, Commercial, and industrial use If no unauthorized changed is made in the equipment, and if the equipment is properly maintained and operated.
Notes • ___________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ ____________________________________________________________
Contents Proprietary Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Printer Software and Firmware License Agreement . . . . . . . . . . . . . . . . . . . . . . xi Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii Contacts . . . . . . . . . . . . . . . . . .
Contents Connect the Printer to a Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Power Cord Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Select a Communication Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Data Cable Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Types of Media . . . . . .
Contents 5 • Front Panel Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Enter Setup Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Exit Setup Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents A • Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Standard Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Print Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Proprietary Statement This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries (“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the expressed written permission of Zebra Technologies.
Proprietary Statement The user is cautioned that any changes or modifications not expressly approved by Zebra Technologies could void the user’s authority to operate the equipment. To ensure compliance, this printer must be used with Shielded Communication Cables. Canadian DOC Compliance Statement This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Warranty Information Effective December 30, 2002 All new Zebra products are warranted by the manufacturer to be free from defect in material and workmanship. Printers and Related Hardware Products Proof of purchase or shipment date is required to validate the warranty period. The warranty becomes void if the equipment is modified, improperly installed or used, damaged by accident or neglect, or if any parts are improperly installed or replaced by the user.
Warranty Information Printhead Warranty Period Bar code label and receipt printer printheads 6 months Plastic card printer printheads 12 months To qualify for this warranty, the printhead must be returned to the factory or to an authorized service center. Customers are not required to purchase Genuine Zebra Supplies (media and/or ribbons) for warranty qualification.
Warranty Information Supplies Products Supplies are warranted to be free from defect in material and workmanship for a period of six (6) months for media and twelve (12) months for ribbon from the date of shipment by Zebra. This is provided the user has complied with storage guidelines, handling, and usage of the supplies in Zebra printers.
Warranty Information Notes • ___________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ ______________________________________
Printer Software and Firmware License Agreement YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS OF THIS ZEBRA TECHNOLOGIES PRINTER SOFTWARE AND FIRMWARE LICENSE AGREEMENT (PSFLA) BEFORE USING THE PRINTER WHICH IS ENCLOSED OR OTHERWISE ASSOCIATED WITH THIS AGREEMENT. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, DO NOT OPERATE THE PRINTER AND PLEASE PROMPTLY RETURN THE PRINTER, ENCLOSURES AND ALL PACKAGING FOR A FULL REFUND.
Printer Software and Firmware License Agreement • • Reservation of Rights. All rights not expressly granted are reserved by ZEBRA. Accessing Services Using the SOFTWARE and FIRMWARE. Your use of any service accessible using the SOFTWARE and FIRMWARE is not covered by this PSFLA and may be governed by separate terms of use, conditions or notices. 3. RESTRICTIONS. • • • • • • xii You must maintain all copyright notices on all copies of the SOFTWARE and FIRMWARE. Limitations on modification.
Printer Software and Firmware License Agreement 4. TERMINATION. Without prejudice to any other rights, ZEBRA may terminate this PSFLA if you fail to comply with the terms and conditions of this PSFLA.
Printer Software and Firmware License Agreement 8. DISCLAIMER OF WARRANTIES. ZEBRA AND ITS SUPPLIERS PROVIDE THE SOFTWARE AND/OR FIRMWARE “AS IS” AND WITH ALL FAULTS, AND HEREBY DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY (IF ANY) IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF LACK OF VIRUSES, AND OF LACK OF NEGLIGENCE OR LACK OF WORKMANLIKE EFFORT.
Printer Software and Firmware License Agreement • The SOFTWARE and FIRMWARE was provided to you at no additional charge and ZEBRA has included in this PSFLA terms that disclaim all warranties and liability for the SOFTWARE and FIRMWARE. To the full extent allowed by law, YOU HEREBY RELEASE ZEBRA AND ITS SUPPLIERS FROM ANY AND ALL LIABILITY ARISING FROM OR RELATED TO ALL CLAIMS CONCERNING THE SOFTWARE AND/OR FIRMWARE OR ITS USE.
Printer Software and Firmware License Agreement Notes • ___________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ ___________
Preface This section provides you with contact information, document structure and organization, and additional reference documents. 13383L-001 Rev.
Preface Contacts Contacts You can contact Zebra Technologies at any of the following: Visit us at: http://www.zebra.com Our Mailing Addresses: Zebra Technologies Corporation 333 Corporate Woods Parkway Vernon Hills, Illinois 60061.3109 U.S.A Telephone: +1 847.634.6700 Fax: +1 847.913.
Preface Document Conventions Document Conventions The following conventions are used throughout this document to convey certain information: Alternate Color (online only) Cross-references contain hot links to other sections in this guide. If you are viewing this guide online in .pdf format, you can click the cross-reference (blue text) to jump directly to its location. Command Line Examples All command line examples appear in Courier New font.
Preface Related Documents Illustration Callouts Callouts are used when an illustration contains information that needs to be labeled and described. A table that contains the labels and descriptions follows the graphic. Figure 1 provides an example.
1 Introduction This chapter provides a high-level overview of the printer and its components. Contents Exterior View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front Panel Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introduction Exterior View Exterior View The following illustrations show the exterior of the printer. Figure 2 • Printer Exterior—Front View 1 2 1 2 Front panel Media door Figure 3 • Printer Exterior—Rear View 1 2 3 1 2 3 2 Electronics cover Power switch AC power cord connection XiIIIPlus User Guide 13383L-001 Rev.
Introduction Front Panel Front Panel Figure 4 shows the buttons and lights on the front panel. For a description of the front panel buttons, see Table 1 on page 4, and for a description of the front panel lights, see Table 2 on page 5. Figure 4 • Front Panel Buttons and Lights 13383L-001 Rev.
Introduction Front Panel Front Panel Buttons This table describes the function of the buttons shown in Figure 4. Table 1 • Front Panel Buttons Button LEFT OVAL Changes parameter values. Common uses are to increase/decrease a value, answer yes or no, indicate on or off, scroll through several choices, input the password, or set up the printer for a firmware download. RIGHT OVAL Changes parameter values.
Introduction Front Panel Front Panel Lights This table details the lights shown in Figure 4 on page 3. Table 2 • Front Panel Lights Light Details POWER Indicates printer power status. • Off — printer is off. • On — printer is on. TAKE LABEL • Off — Normal operation. • Flashing — (Peel-Off Mode only.) The label is available. Printing is paused until the label is removed. ERROR Indicates printer operation. • Off — Normal operation.
Introduction Printer Components Printer Components Figure 5 shows a side view of the printer’s internal components. Note • Depending on the printer options that you selected, your printer could look slightly different. For more about printer options, go to www.zebra.com.
2 Printer Setup This chapter provides the tasks that you must complete and the issues that you must consider before you load and configure your printer. Contents Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Unpack and Inspect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Report Shipping Damage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Setup Before You Begin Before You Begin Review this checklist, and resolve any issues before you begin setting up your printer. When you are ready, continue with Printer Operation on page 19. Unpack and Inspect Have you unpacked the printer and inspected it for damage? If you have not, see Unpack and Inspect the Printer on page 9. Select a Site Have you selected an appropriate location for the printer? If you have not, see Select a Site for the Printer on page 10.
Printer Setup Unpack and Inspect the Printer Unpack and Inspect the Printer When you unpack the printer, save all packing materials. When the printer is out of the box, raise the printer’s media door, and remove the power cord. Inspect the printer for possible damage incurred during shipment. Check all exterior surfaces for damage. Raise the media door, and inspect the media compartment for damage to components.
Printer Setup Select a Site for the Printer Select a Site for the Printer Consider the following when selecting an appropriate location for your printer. Select a Surface Select a solid, level surface of sufficient size and strength to accommodate the printer and other equipment (such as a computer), if necessary. The choices include a table, countertop, desk, or cart.
Printer Setup Connect the Printer to a Power Source Connect the Printer to a Power Source Caution • For personnel and equipment safety, always use an approved three-conductor power cord specific to the region or country intended for installation. This cord must use an IEC 320 female connector and the appropriate region-specific three-conductor grounded plug configuration. To connect the printer to a power source, complete these steps: 1.
Printer Setup Select a Communication Interface Select a Communication Interface The way that you connect your printer to a data source depends on the communication options installed in the printer. Standard interfaces: The standard communication interfaces are an RS-232 serial data port, a bidirectional parallel port, and a USB 2.0 port. Note • RS-422 and RS-485 serial data ports are available through an adapter. A DB-25 cable and a USB 2.0 cable are also available.
Printer Setup Select a Communication Interface Data Cable Requirements Data cables must be fully shielded and fitted with metal or metallized connector shells. Shielded cables and connectors are required to prevent radiation and reception of electrical noise. To minimize electrical noise pickup in the cable: • Keep data cables as short as possible. • Do not bundle the data cables tightly with the power cords. • Do not tie the data cables to power wire conduits.
Printer Setup Types of Media Types of Media Your printer is capable of using various forms of media. These include roll and fanfold media (Figure 9) that may be labels or card stock and that may have optional perforations, black marks, or registration holes. The following sections contain descriptions of the various types of media approved for use in your printer.
Printer Setup Types of Media Non-Continuous Media Non-continuous web media refers to individual labels that are separated by a gap, notch, or hole (Figure 10). When you look at the media, you can tell where one label ends and the next one begins. Figure 10 • Non-Continuous Web Media 1 1 2 3 2 3 Hole Label Gap Notch Important • When using media that has holes or notches, position the upper sensor directly over a hole or notch.
Printer Setup Ribbon Ribbon Ribbon is a thin film that is coated on one side with wax or wax resin, which is transferred to the media during the thermal transfer process. The media determines whether you need to use ribbon and how wide the ribbon must be. When to Use Ribbon Thermal transfer media requires ribbon for printing while direct thermal media does not. To determine if ribbon must be used with a particular media, perform a media scratch test.
Printer Setup Ribbon Adhesive Test If you have labels available, perform the adhesive test to determine which side of a ribbon is coated. This method works well for ribbon that is already installed. To perform an adhesive test, complete these steps: 1. Peel a label from its backing. 2. Press a corner of the sticky side of the label to the outer surface of the roll of ribbon. 3. Peel the label off of the ribbon. 4. Observe the results.
Printer Setup Ribbon 5. Observe the results. Did the ribbon leave a mark on the paper? 18 If the ribbon... Then... Left a mark on the paper Did not leave a mark on the paper The ribbon is coated on the outer surface. The ribbon is likely coated on the inner surface. a. Flip the ribbon over on the paper so the inner side of the ribbon comes in contact with the paper. b. Scratch the outer surface of the unrolled ribbon with your fingernail. c. Lift the ribbon from the paper. d. Observe the results again.
3 Printer Operation If you have completed the tasks and resolved the issues in the checklist in Before You Begin on page 8, follow the instruction in this chapter to load and calibrate your printer and to print configuration labels. Contents Load the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Load Roll Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Operation Load the Printer Load the Printer This section gives you a series of instructions to load labels and ribbon (if used). The instructions that follow are for a standard printer in Tear-Off Mode. To choose different printing modes, see Print Modes and Options on page 39. Caution • Be sure the printer is Off (O) if you have connected the power cable. Load Roll Media Roll media feeds through the printer from the media hanger or media supply spindle.
Printer Operation Load the Printer 5. Feed the media under the media guide roller and under the printhead. 6. Do you have the Cutter option? If... Then... No Yes Continue with the next step. Feed the media through the cutter. Caution • The cutter blade is sharp. Do not rub or touch the blade with your fingers. 7. Adjust the media guide so it is just touching, but does not restrict, the edge of the media. The labels should lie flat as shown in Figure 15.
Printer Operation Load the Printer Load Fanfold Media Fanfold media feeds through either the bottom or rear access slot from outside the printer. The media hanger and media supply spindle are not used with fanfold media. To load fanfold labels, complete these steps: 1. Slide the printhead lever to the Open position. 2. Slide the media guide as far from the printer frame as possible. 3. How do you want to feed the fanfold labels? • From the bottom slot in the printer body.
Printer Operation Load the Printer • From the rear slot in the printer body. Figure 17 shows the printer with fanfold labels loaded through the rear slot. Figure 17 • Fanfold Media—Rear Loading 1 2 3 1 2 3 Printhead lever (shown in the Open position) Media guide Fanfold labels 4. Do you have the Cutter option? If... Then... No Yes Continue with the next step. Feed the fanfold media through the cutter. Caution • The cutter blade is sharp. Do not rub or touch the blade with your fingers. 5.
Printer Operation Load the Printer Load Ribbon Before you load ribbon, make sure that the labels that you are using need ribbon. Only thermal transfer media requires ribbon. Ribbon is not required with direct thermal media, though it may be used to protect the printhead from abrasion. For more information, see When to Use Ribbon on page 16. Caution • Use ribbon that is wider than the thermal transfer media.
Printer Operation Load the Printer To load the ribbon, complete these steps: 1. Align the segments of the ribbon supply spindle as shown in Figure 19. Figure 19 • Ribbon Supply Spindle Segments 2. Place the roll of ribbon on the ribbon supply spindle, and push the core as far back as it can go. Figure 20 shows the printer components that are mentioned in this procedure.
Printer Operation Load the Printer 5. Pull the ribbon leader over the printhead and above the top roller (Figure 21). Figure 21 • Threading Ribbon Past Printhead and Platen Roller 1 2 1 2 Ribbon leader Printhead 6. Bring the ribbon leader and ribbon under the ribbon take-up spindle, and wrap them around the spindle. Figure 22 shows the ribbon leader wrapped around the ribbon take-up spindle. Figure 22 • Wrapping Ribbon around Spindle 1 2 1 2 Ribbon leader Ribbon take-up spindle 7.
Printer Operation Load the Printer 8. Close the printhead. Figure 23 shows how your printer should look with the media and ribbon loaded. Figure 23 • Ribbon Loaded in Printer 13383L-001 Rev.
Printer Operation Load the Printer Remove Used Ribbon When the ribbon has run out or must be changed, remove the used ribbon from the take-up spindle (Figure 24). Figure 24 • Ribbon Take-Up Spindle 1 2 3 4 5 6 1 2 3 4 5 6 Used ribbon Ribbon take-up spindle Ribbon release bars Notch in ribbon take-up spindle Arrow on ribbon take-up spindle Ribbon release knob To remove used ribbon, complete these steps: 1. Open the printhead. 2. Has the ribbon run out? If the ribbon...
Printer Operation Print a Printer Configuration Label Print a Printer Configuration Label When you have loaded the media and ribbon (if necessary), print a printer configuration label to use as a record of your printer settings. Keep the label for baseline information on your printer when troubleshooting printing problems. Caution • For personal and equipment safety, always use an approved three-conductor power cord specific to the region or country intended for installation.
Printer Operation Print a Printer Configuration Label Figure 25 • Printer Configuration Label 30 XiIIIPlus User Guide 13383L-001 Rev.
Printer Operation Print a Network Configuration Label Print a Network Configuration Label If you are using a print server, you can print a network configuration label after the printer is hooked to the network. A network configuration label lists the settings for the ZebraNet wired print server and the ZebraNet Wireless Print Server (if installed). The active print server is indicated by an asterisk. To print a network configuration label, complete these steps: 1. From the front panel, press SETUP/EXIT.
Printer Operation Calibrate the Printer Calibrate the Printer There are five different ways that the printer can be calibrated. You may calibrate the printer as needed. • Auto-calibration occurs when the printer feeds media after the printhead is closed and when the printer is first turned on (see Media Power Up on page 67 and Head Close on page 67 for options). The printer automatically sets the value it detects for the spaces between labels.
Printer Operation Adjust and Calibrate Sensors Adjust and Calibrate Sensors This section describes how to adjust and calibrate sensors. Media and Ribbon Sensor Calibration Media and ribbon sensor calibration is one of the most common adjustments to the printer settings. This procedure is performed through the front panel. Indications that the sensitivity may need to be reset are: • The CHECK RIBBON light is on even though the ribbon is properly installed.
Printer Operation Adjust and Calibrate Sensors 11. Close the printhead. 12. Press the right oval to continue. The printer does a calibration equivalent to pressing CALIBRATE; during this process, the printer determines the label length. To see the new readings on the new scale, print a sensor profile. 34 XiIIIPlus User Guide 13383L-001 Rev.
Printer Operation Adjust and Calibrate Sensors Transmissive (Media) Sensors The transmissive sensor consists of two sections: a light source (the lower media sensor) and a light sensor (the upper media sensor). The media passes between the two. Adjust these sensors only when the printer cannot detect the top of the label. The front panel LCD displays E R R O R C O N D I T I O N P A P E R O U T , even though there are labels loaded in the printer.
Printer Operation Adjust and Calibrate Sensors To adjust the upper media sensor for the outside half of the media (all models except the 220XiIIIPlus): 1. Remove the ribbon (if ribbon is used). 2. Locate the upper media sensor. The upper media sensor eye is directly below the adjustment screw head. 3. Remove the upper media sensor adjustment screw using a Phillips-head screwdriver. 4. Lift the upper media sensor assembly from the slot, and move it and the wire cover to the outside slot.
Printer Operation Adjust Printhead Pressure and Toggle Position Adjust Printhead Pressure and Toggle Position Printhead pressure is one factor that affects print quality. If the toggle pressure is too light or uneven, the labels and ribbon may slip. Important • Print quality depends on the labels and ribbon used as well as the toggle pressure. Make sure that your labels and ribbon are right for your application. • Direct thermal media does not need ribbon. • Thermal transfer media needs ribbon.
Printer Operation Adjust Printhead Pressure and Toggle Position Figure 29 • Toggle Assemblies 1 2 1 2 Locking nuts Adjusting nuts 4. Some media types require higher pressure to print well. For these media types, increase or decrease pressure using the adjusting nuts until the left and right edges of the printed area are equally dark. 5. Increase the darkness level using the front panel controls until the printing is clear. 6. Tighten the locking nuts. 38 XiIIIPlus User Guide 13383L-001 Rev.
4 Print Modes and Options This chapter describes the print modes and other options available for the XiIIIPlus printer. Contents RFID-Ready Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . XML-Enabled Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Print Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Print Modes and Options RFID-Ready Capability RFID-Ready Capability You may choose to have certain models of the XiIIIPlus printer configured as RFID-ready. The standard printer is altered so that an RFID reader/antenna may be installed easily at a later date. Contact your authorized Zebra RFID reseller for more information about the RFID-ready option.
Print Modes and Options Print Modes Print Modes The options on your printer may let you set up additional print modes. Use the front panel controls to set up the printer to the print mode that you wish to use. The following are the print mode selections available through the front panel. Some of them require that the option be purchased. • Tear-off • Peel-off • Cutter • Rewind • Applicator (used only if a machine will apply printed labels to something) To select a print mode, complete these steps: 1.
Print Modes and Options Print Modes Peel-Off Mode Peel-Off Mode (Figure 30) advances one label at a time. The printer does not print another label until the first label is removed. The TAKE LABEL light flashes until the label is removed. The backing is wound on the rewind spindle, but the rewind plate is not used.
Print Modes and Options Print Modes 9. Adjust the media supply guide so it is just touching the edge of the media. 10. When loading labels, allow approximately 36 in. (915 mm) of labels to extend past the tear-off/peel-off bar. Remove all labels from this portion to create a leader. 11. Remove the hook from the rewind spindle. If you are using a core, slide it onto the rewind spindle until it is flush against the guide plate. 12. Wind the label backing around either the 3 in.
Print Modes and Options Print Modes Cutter Mode A cutter is a rotating knife with a self-sharpening blade that is attached to the front of the printer. The cutter is used to cut individual labels as they are printed. See www.zebra.com for more information about the Cutter option. Figure 31 shows the printer loaded with labels in Cutter mode.
Print Modes and Options Print Modes 10. Flip up the media supply guide. 11. Slide in the media guide and media supply guide so they just touch, but do not restrict, the edge of the roll. 12. Before closing the printhead, make sure that: • • The labels are positioned against the inside guides. The labels are taut and parallel with the pathway when wound onto the rewind spindle or core. 13. Close the printhead. 13383L-001 Rev.
Print Modes and Options Print Modes Rewind Mode Rewind Mode (Figure 32) allows the media to be wound on a core after printing. Figure 32 • Media Loaded in Rewind Mode 1 2 3 4 9 8 7 1 2 3 4 5 6 7 8 9 6 5 Printhead lever Media guide Media supply guide Labels Guide plate Spindle hook Rewind spindle Rewind plate for Rewind Mode only Printed labels To install the rewind plate, complete these steps: 1. Remove the rewind plate from its storage location inside the printer. 2.
Print Modes and Options Print Modes Figure 33 • Rewind Plate 2 3 1 4 1 2 3 4 Slots Rewind plate Lip Adjustable hook plate To set up the printer in Rewind Mode, complete these steps: 1. If you have not already done so, install the rewind plate. 2. From the front panel, select Rewind Mode. 3. Open the printhead. 4. Slide the media guide and media supply guide as far from the printer frame as possible. Flip down the media supply guide. 5. Put the roll of media on the media hanger. 6.
Print Modes and Options Print Modes 11. Wind the label backing around either the 3 in. (76 mm) core or the rewind spindle. Reinstall the hook. 12. Flip up the media supply guide. Slide in the media guide and media supply guide so they just touch the edge of the labels. The labels should lie flat. 13. Before closing the printhead, make sure that: • • The labels are positioned against the inside guides. The labels are taut and parallel to the pathway when wound onto the rewind spindle or core. 14.
Print Modes and Options Print Modes Rewind Mode with Cutter Option Printers with the Cutter option can use the Rewind mode to print and save a roll of labels (Figure 34). See www.zebra.com for more information about the Cutter option. Note • Rewind mode cannot be used with the Cutter option on 110XiIIIPlus printers.
Print Modes and Options Print Modes 5. Insert the hook plate lip 1/2 in. (13 mm) into the lower opening in the side plate. Slide in the rewind plate until it stops against the printer’s main frame. 6. Insert the two small tabs on the rewind plate into the corresponding slots in the cutter support bracket. (The rewind plate should spring into the proper position.) 7. Open the printhead. 8. Slide the media guide and media supply guide as far from the printer frame as possible. 9.
Print Modes and Options Print Modes Remove Backing or Labels from Rewind Spindle Rewind mode and Peel-Off mode use the rewind spindle. The label backing or printed labels must be removed every time you change labels for the printer to work correctly. Important • It is not necessary to turn off the power to remove backing from the rewind spindle. If power is turned off, all label formats and images, as well as any temporarily saved parameter settings stored in the printer’s internal memory, are lost.
Print Modes and Options Print Modes Notes • ___________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ _______________________
5 Front Panel Controls This chapter describes the function of the front panel. Contents Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Enter Setup Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Exit Setup Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Password-Protected Parameters . . . . . . . . .
Front Panel Controls Overview Overview After you have installed media and ribbon and printed a configuration label, you can change the printer’s settings using the front panel controls. For an overview of the front panel, including descriptions of the buttons and lights, see Front Panel on page 3. If you need to restore the printer to its factory default settings, see FEED and PAUSE Self Test on page 117. Many printer settings may be controlled by your printer’s driver or label preparation software.
Front Panel Controls Overview Exit Setup Mode To leave Setup Mode, complete these steps: 1. Press SETUP/EXIT. The LCD displays SAVE CHANGES . 2. Press the left or right oval to display the save options (Table 4). Table 4 • Save Options When Leaving Setup Mode LCD Display Description PERMANENT Permanently saves the changes. Values are stored in the printer even when power is turned off. TEMPORARY Saves the changes until you change them again or until power is turned off.
Front Panel Controls Password-Protected Parameters Password-Protected Parameters Certain parameters are password-protected by factory default, including the communication parameters. Note • If the parameters are set incorrectly, the printer may function unpredictably. The first attempt to change a password-protected parameter (pressing one of the ovals) requires you to enter a four-digit password at the E N T E R P A S S W O R D display.
Front Panel Controls Front Panel LCD Front Panel LCD Use the LCD display on the front panel to adjust printer settings. Table 5 shows parameters in the order in which they are displayed when you press NEXT/SAVE after entering setup mode. Throughout this process, press NEXT/SAVE to continue to the next parameter, or press PREVIOUS to return to the previous parameter in the cycle. Table 6 on page 73 shows the additional parameters that appear when a wired or wireless print server is installed in the printer.
Front Panel Controls Front Panel LCD Table 5 • Printer Parameters (Sheet 2 of 16) Parameter Action/Explanation PRINT MODE Selecting Print Mode Print mode settings tell the printer the method of label delivery that you wish to use. Be sure to select a print mode that your hardware configuration supports because some of the selections displayed are for optional printer features. • Press either oval to display choices.
Front Panel Controls Front Panel LCD Table 5 • Printer Parameters (Sheet 3 of 16) Parameter Action/Explanation PRINT WIDTH Setting Print Width Print width determines the printable area across the width of the label. To change value shown: 1. Press the left oval to move the cursor. 2. Press the right oval to increase the value of the digit. Note • The printer does not accept any value larger than the maximum print width listed in General Specifications on page 122. To change the unit of measurement: a.
Front Panel Controls Front Panel LCD Table 5 • Printer Parameters (Sheet 4 of 16) Parameter Action/Explanation EARLY WARNING Setting Early Warning When this parameter is enabled, the printer provides warnings when labels or ribbons are running low or when the printhead needs to be cleaned. Note • Labels per roll and ribbon length need to be updated when beginning use of the Early Warning System. Also, the printer does not make any adjustments when power is turned off and on.
Front Panel Controls Front Panel LCD Table 5 • Printer Parameters (Sheet 5 of 16) Parameter Action/Explanation LIST FONTS List Fonts • Press the right oval to print a label that lists the available fonts in the printer, including standard printer fonts plus any optional fonts. Fonts may be stored in RAM, Flash memory, font EPROMs, or font cards. LIST BAR CODES List Bar Codes • Press the right oval to print a label that lists the available bar codes in the printer.
Front Panel Controls Front Panel LCD Table 5 • Printer Parameters (Sheet 6 of 16) Parameter Action/Explanation INIT FLASH MEM Initialize Flash Memory Caution • Perform this operation only when it is necessary to erase all previously stored information from Flash memory. When the LCD displays I N I T I A L I Z E C A R D , press the right oval to select Y E S . (If you are prompted for a password, enter your password using the instructions in Password-Protected Parameters on page 56.
Front Panel Controls Front Panel LCD Table 5 • Printer Parameters (Sheet 7 of 16) Parameter Action/Explanation MEDIA AND RIBBON CALIBRATE Calibrate Media and Ribbon Sensors Use this procedure to adjust sensitivity of media and ribbon sensors. Important • This procedure must be followed exactly as presented. All of the steps must be performed even if only one of the sensors requires adjustment. You may press the left oval at any step in this procedure to cancel the procedure. 1.
Front Panel Controls Front Panel LCD Table 5 • Printer Parameters (Sheet 8 of 16) Parameter Action/Explanation BAUD Setting Baud The baud setting of the printer must match the baud setting of the host computer for accurate communications to take place. Select the value that matches the one being used by the host computer. • Press the right or left oval to display other choices.
Front Panel Controls Front Panel LCD Table 5 • Printer Parameters (Sheet 9 of 16) Parameter Action/Explanation NETWORK ID Setting Network ID Network ID is used to assign a unique number to a printer used in an RS-422/RS-485 network. This gives the host computer the means to address a specific printer. If the printer is used in an RS-422/RS-485 network, you must select a network ID number. This does not affect TCP/IP or IPX networks. 1. Press the left oval to move to the next digit position. 2.
Front Panel Controls Front Panel LCD Table 5 • Printer Parameters (Sheet 10 of 16) Parameter Action/Explanation FORMAT PREFIX Format Prefix Character The format prefix is a two-digit hex value used as a parameter place marker in ZPL/ZPL II format instructions. The printer looks for this 2-digit hex character to indicate the start of a ZPL/ZPL II format instruction. See the ZPL II Programming Guide Volume I for more information.
Front Panel Controls Front Panel LCD Table 5 • Printer Parameters (Sheet 11 of 16) Parameter Action/Explanation MEDIA POWER UP Media Power Up This parameter sets the action of the labels when the printer is turned on. • Press the right or left oval to display the choices. Default: Calibration Selections: Feed, Calibration, Length, Short Cal, and No Motion • Feed—feeds the labels to the first registration point. • Calibration—determines the length of the label and adjusts the sensor settings.
Front Panel Controls Front Panel LCD Table 5 • Printer Parameters (Sheet 12 of 16) Parameter Action/Explanation LABEL TOP Adjusting Label Top Position The label top position adjusts the print position vertically on the label. Positive numbers adjust the label top position further down the label (away from the printhead), negative numbers adjust the position up the label (toward the printhead). The displayed value represents dots. • To increase the value, press the right oval.
Front Panel Controls Front Panel LCD Table 5 • Printer Parameters (Sheet 13 of 16) Parameter Action/Explanation HEAD TEST COUNT Setting the Head Test Count The printer periodically performs a test of the printhead functionality, called a printhead test or head test. This parameter establishes how many labels are printed between these internal tests. 1. Press the left oval to move to the next digit position. 2. Press the right oval to increase the value of the digit.
Front Panel Controls Front Panel LCD Table 5 • Printer Parameters (Sheet 14 of 16) Parameter Action/Explanation HEAD RESISTOR Setting the Head Resistor Value Caution • This parameter should be changed only by qualified service personnel. Do not set the value higher than that shown on the printhead. Setting a higher value may damage the printhead. This value has been preset at the factory to match the resistance value of the printhead.
Front Panel Controls Front Panel LCD Table 5 • Printer Parameters (Sheet 15 of 16) Parameter Action/Explanation START PRINT SIG Start Print Signal This parameter determines how the printer reacts to the Start Print Signal input on pin 3 of the applicator interface connector at the rear of the printer. • In Pulse Mode, labels print when the signal transitions from HIGH to LOW. • In Level Mode, labels print as long as the signal is asserted LOW.
Front Panel Controls Front Panel LCD Table 5 • Printer Parameters (Sheet 16 of 16) Parameter Action/Explanation LCD ADJUST LCD Adjustment This parameter allows you to adjust the contrast of your LCD if it is difficult to read. 1. Press the left oval to move the cursor. 2. Press the right oval to toggle +/- or to increase the value of the digit. Range: 00 to 19 FORMAT CONVERT Format Convert Selects the bitmap scaling factor.
Front Panel Controls Front Panel LCD ZebraNet® Wired and Wireless Print Server LCD Displays The menu options shown in Table 6 display only if you have the ZebraNet PrintServer II, or 10/100 PrintServer, or Wireless Print Server installed. Table 6 • Print Server LCD Displays LCD Explanation L O A D L A N F R O M ? 1 This parameter, which serves the same function as the ^NP ZPL command, specifies whether to use the printer’s or the print server’s IP settings at bootup.
Front Panel Controls Front Panel LCD Table 6 • Print Server LCD Displays (Continued) LCD Explanation DEFAULT GATEWAY2 Default Gateway This parameter allows you to select the IP address that the network traffic is routed through if the destination address is not part of the local network. 1. Press the left oval to move to the next digit position. 2. Press the right oval to increase the value of the digit. M A C A D D R E S S 1,3 MAC Address This parameter cannot be changed through the front panel.
6 Data Ports This chapter describes the standard communication ports available to connect the printer to your computer or network. Contents Parallel Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Serial Pin Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Data Ports Parallel Port Parallel Port When communicating via the parallel port, the values selected must be the same as those used by the host equipment connected to the printer. Port selection for status information is determined by the channel sending the request. The parallel port can be set for bidirectional or unidirectional communication. The default setting is bidirectional. A standard 36-pin parallel connector (Figure 36) is available on the back of the printer for connection to the data source.
Data Ports Parallel Port Table 7 • Parallel Cable Pin Configuration (Continued) 36-Pin Connectors 18 19–30 7/8/2004 +5 V at 750 mA The maximum current draw may be limited by option configuration. Ground 31 ninit 32 nFault/NDataAvail 33, 34 13383L-001 Rev. 1 Description Not used 35 +5 V through a 1.
Data Ports Serial Port Serial Port To communicate using the serial data port of the printer, you must choose the number of data and stop bits, parity, and handshaking. Parity applies only to data transmitted by the printer because the parity of received data is ignored. The values selected must be the same as those used by the host equipment connected to the printer. Default settings are 9600 baud, 8 data bits, 1 stop bit, no parity, and XON/XOFF.
Data Ports Serial Port Serial Pin Configuration Table 8 shows the pin configuration and function of the rear panel serial data connector on the printer. Table 8 • Serial Connector Pin Configuration \ 13383L-001 Rev. 1 Pin No.
Data Ports Serial Port RS-232 Interface Connections Note • Adapters are available from Zebra Technologies LLC. • RS-422/RS-485 adapter, Zebra part number 33114M • RS-232 DB-9 to DB-25 adapter, Zebra part number 33109M Direct Connection to a Computer The printer is configured as Data Terminal Equipment (DTE). Note • Use a null modem (crossover) cable to connect the printer to a computer or any other DTE device. Figure 38 shows the internal connections of the printer’s RS-232 connector.
Data Ports Serial Port DB-9 to DB-25 Connections An interface adapter is required (Zebra part number 33109M) to connect the printer’s DB-9 interface to a DB-25 connector. A generic DB-25 adapter CAN be used, although the +5 VDC signal source would not be passed through the adapter. Figure 39 shows the connections required for the DB-9 to DB-25 interface.
Data Ports Serial Port RS-422/RS-485 Interconnections Caution • A qualified service technician must install a jumper on the printer’s main logic board at JP1, pins 2 and 3, for the RS-422/RS-485 interface adapter to function properly. An interface adapter (Zebra part number 33114M) is required to connect the printer’s RS-232 DB-9 interface to a host computer through an RS-422 or RS-485 interface. A generic DB-25 adapter can be used.
Data Ports USB 2.0 Port USB 2.0 Port A USB 2.0 port (which is USB 1.1 and 1.0 compatible) is available to connect your printer to the host equipment. The industry-standard USB cable has an A-male connector on one end and a B-male connector on the other end as shown in Figure 42. Figure 42 • USB Connectors = 16.4 ft (5 m) maximum Note • Use a USB 2.0-certified compliant cable no longer than 16.4 ft (5 m) long. A cable that meets these requirements is available from Zebra (part number 33011).
Data Ports USB 2.
7 Memory Cards This chapter describes the optional cards that can be used with the printer and gives instructions for installation. Contents PCMCIA Memory Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 CompactFlash Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 13383L-001 Rev.
Memory Cards PCMCIA Memory Card PCMCIA Memory Card A Type 1- or Type II-compliant PCMCIA memory card holds extra memory or font options for the printer. The card is hot-swappable (it can be installed while the printer is on). Electrostatic Discharge Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads. To install the PCMCIA card, complete these steps: 1.
Memory Cards PCMCIA Memory Card 3. Reinstall the PCMCIA card shield over the PCMCIA card and card slot. Note • The PCMCIA card may take a few minutes to initialize. The PAUSE light flashes while the card initializes. If the card is already initialized, the PAUSE light flashes only once or twice after the card is installed. The printer is ready to operate with the additional memory or font option.
Memory Cards CompactFlash Card CompactFlash Card A CompactFlash card is a nonvolatile memory card that stores data even when the power to the printer is turned off. A Type I-compliant CompactFlash card holds extra memory or optional fonts for your printer. Caution • This procedure should only be performed by qualified service technicians. Electrostatic Discharge Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads.
Memory Cards CompactFlash Card 5. Insert the CompactFlash card into the card slot on the upper portion of the option board. Insert the card with the back (unlabeled) side of the card facing out. The card can be inserted only one way and should snap into place. Figure 45 shows where to insert the CompactFlash card. Figure 45 • Compact Flash Card Insertion 1 1 2 3 2 3 Option board Card slot Compact flash card 6.
Memory Cards CompactFlash Card Notes • ___________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ ____________________________
8 Routine Maintenance Cleaning your printer regularly maintains print quality and may extend the life of the printer. This section provides routine cleaning and maintenance procedures. Contents Cleaning Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Clean Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Clean Interior . . . . . . . . . . . . . . . . . . . .
Routine Maintenance Cleaning Schedule Cleaning Schedule The recommended cleaning schedule is shown in Table 9. See the following pages for specific procedures. Caution • Use only the cleaning agents indicated. Zebra is not responsible for damage caused by any other fluids being used on this printer.
Routine Maintenance Clean Interior Clean Interior After every four rolls of media, inspect the inside of the printer. Use a soft bristle brush or a vacuum cleaner to remove any dirt and lint from the interior of the printer. Printhead and Platen Roller After every roll of ribbon, clean the printhead. Clean the printhead more often if you see inconsistent print quality, such as voids in the bar code or graphics.
Routine Maintenance Clean Interior Figure 46 • Cleaning the Printhead 3 4 1 2 1 2 3 4 Applicator Platen roller Printhead print elements Printhead lever 4. Rotate the platen roller and clean thoroughly with solvent and an applicator. 5. Brush or vacuum any accumulated paper lint and dust away from the rollers. 6. Reload the media and the ribbon (if required). 7. Close the printhead. 94 XiIIIPlus User Guide 13383L-001 Rev.
Routine Maintenance Clean Interior Sensors Brush or vacuum any accumulated paper lint and dust off the sensors whenever the sensors are blocked. At minimum, clean the sensors according to the recommendations in Cleaning Schedule on page 92. Ribbon and Label-Available Sensor Locations The ribbon sensor and optional label-available sensor are shown in Figure 47. Figure 47 • Sensor Locations 1 2 1 2 3 13383L-001 Rev.
Routine Maintenance Clean Interior Transmissive (Media) Sensor Locations The locations of the upper and lower transmissive (media) sensors are shown in Figure 48 and Figure 49. Figure 48 • Upper Media Sensor 1 1 Upper media sensor Figure 49 • Lower Media Sensor 1 1 96 Lower media sensor XiIIIPlus User Guide 13383L-001 Rev.
Routine Maintenance Clean Interior Snap Plate Clean the snap plate when label adhesive or a label is stuck to the underside. The snap plate in your printer will depend on whether the printer is RFID-ready. Figure 50 shows the standard snap plate. Figure 51 shows the snap plate in a printer that is RFID-ready. Follow the instructions that apply to your printer.
Routine Maintenance Clean Interior 7. To reinstall the snap plate, insert the two tabs on the bottom of the snap plate into the two slots of the media path. 8. Slide the snap plate toward you. 9. Press down on the loops to lock the snap plate into place.
Routine Maintenance Clean Interior Cutter If the cutter is not cutting the labels cleanly or if it jams with labels, clean the cutter. Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers. To clean the cutter, complete these steps: 1. Turn Off (O) the printer. 2. Unplug the power cord. 3. Clean the stationary cutter blade with solvent. If this does not remove label fragments and adhesive, contact an authorized service technician. 13383L-001 Rev.
Routine Maintenance Replace Fuse Replace Fuse Fuses are user-replaceable in the 90XiIIIPlus, 96XiIIIPlus, 140XiIIIPlus, 170XiIIIPlus, and 220XiIIIPlus printers. The 110XiIIIPlus fuse must be replaced only by an authorized service technician. Caution • Turn the AC power switch Off (O) and remove the power cord before performing this procedure. The printer uses a metric-style fuse (5 × 20 mm IEC) rated at F5A, 250 V.
Routine Maintenance Replace Fuse Figure 53 • Fuse Locations 1 2 3 1 2 3 In-circuit fuse Fuse holder Spare fuse 3. Snap the fuse holder back into the AC power entry module. 4. Reconnect the power cord, and turn the printer On (I). Note • If the printer does not power on, an internal component failure may have occurred, and the printer requires servicing by an authorized service technician. 13383L-001 Rev.
Routine Maintenance Replace Fuse Notes • ___________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________
9 Troubleshooting This chapter provides you with information about LCD, print quality, communications, and other errors that you might need to troubleshoot. Contents Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 LCD Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting Troubleshooting Troubleshooting If an error condition exists with the printer, review this checklist: Is there an error message on the LCD? If yes, see LCD Error Messages on page 105 for more information. Is the CHECK RIBBON light on when ribbon is loaded properly, or are non-continuous labels being treated as continuous labels? If yes, see Media and Ribbon Sensor Calibration on page 33. Are you experiencing problems with print quality? If yes, see Print Quality Problems on page 109.
Troubleshooting LCD Error Messages LCD Error Messages The LCD displays messages when there is an error. See Table 10 for LCD errors, the possible causes, and the recommended solutions. Table 10 • LCD Error Messages LCD Possible Cause Recommended Solution RIBBON OUT Thermal Transfer Mode— Load the ribbon correctly, following directions in Ribbon is not loaded or is loaded Load Ribbon on page 24. incorrectly. Thermal Transfer Mode— Adjust the media and ribbon sensors.
Troubleshooting LCD Error Messages Table 10 • LCD Error Messages (Continued) LCD Possible Cause Recommended Solution HEAD ELEMENT BAD One or more of the printhead elements failed the printhead element test. • If the failed elements affect your printing application, replace the printhead. • To override this error, disable the head test count feature on the front panel by defaulting the value to 0000. Note • This error message is possible only if the Head Test Count option is installed.
Troubleshooting LCD Error Messages Table 10 • LCD Error Messages (Continued) LCD Possible Cause Recommended Solution CUTTER JAMMED Cutter blade is in the media path. Turn off the printer power and unplug the printer. Inspect the cutter module for debris and clean as needed following the cleaning instructions in Cutter on page 99. Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers. HEAD TOO HOT The printhead is over temperature.
Troubleshooting LCD Error Messages Table 10 • LCD Error Messages (Continued) LCD HEAD COLD Possible Cause Recommended Solution Caution • An improperly connected printhead data or power cable can cause this error message. The printhead can still be hot enough to cause severe burns. Allow the printhead to cool. The printhead is under temperature. Continue printing while the printhead reaches the correct operating temperature. If the error remains, the environment may be too cold for proper printing.
Troubleshooting Print Quality Problems Print Quality Problems Table 11 identifies problems with print quality, the possible causes, and the recommended solutions. Table 11 • Print Quality Problems Problem Possible Cause Recommended Solution General print quality You are using an incorrect Consult your authorized Zebra reseller or distributor issues combination of labels and ribbon for information and advice. for your application.
Troubleshooting Print Quality Problems Table 11 • Print Quality Problems (Continued) Problem Possible Cause Recommended Solution Light, consistent The printhead or platen roller is vertical lines running dirty. through the labels Clean the printhead and platen roller as instructed in Printhead and Platen Roller on page 93. Caution • The printhead is hot and can cause severe burns. Allow the printhead to cool.
Troubleshooting Communications Problems Communications Problems Table 12 identifies problems with communications, the possible causes, and the recommended solutions. Table 12 • Communications Problems Problem Possible Cause A label format was sent to The communication the printer but was not parameters are incorrect. recognized. The DATA light does not flash. Recommended Solution Check the printer driver or software communications settings (if applicable).
Troubleshooting Communications Problems Table 12 • Communications Problems (Continued) Problem Possible Cause The printer fails to The printer was not calibrated calibrate or detect the top of for the label being used. the label. The printer is configured for continuous media. The driver or software configuration is not set correctly. 112 Recommended Solution Perform the calibration procedure in CANCEL Self Test on page 114. Set the media type to non-continuous media.
Troubleshooting Printer Diagnostics Printer Diagnostics Self tests give information about the condition of the printer. The most commonly used are the Power-On and the CANCEL self tests. Caution • Be sure that the print width is set to match the label width you are using before running any self tests. If the labels are not wide enough, the test may print on the platen roller and damage it. Power-On Self Test The Power-On Self Test (POST) is performed automatically each time the printer is turned on.
Troubleshooting Printer Diagnostics CANCEL Self Test The CANCEL self test prints a configuration label, which tells you the current settings for the printer. To perform the CANCEL Self Test, complete these steps: 1. Turn Off (O) the printer. 2. Press and hold CANCEL while turning the power On (I). Hold CANCEL until the DATA light turns off. A printer configuration label prints (Figure 54).
Troubleshooting Printer Diagnostics PAUSE Self Test This self test can be used to provide the test labels required when making adjustments to the printer’s mechanical assemblies. See the sample printout below. To perform a PAUSE self test, complete these steps: 1. Turn Off (O) the printer. 2. Press and hold PAUSE while turning the power On (I). Hold PAUSE until the DATA light turns off. • The initial self test prints 15 labels at 2.4 in. (61 mm) per second (1 in. or 25.
Troubleshooting Printer Diagnostics FEED Self Test This test helps you choose the best darkness setting for your printer. To perform a FEED self test, complete these steps: 1. Turn Off (O) the printer. 2. Press and hold FEED while turning the power On (I). Hold FEED until the DATA light turns off. The printer prints a series of labels (Figure 56) at various speeds and at darkness settings higher and lower than the darkness value shown on the configuration label. Figure 56 • FEED Test Label 3.
Troubleshooting Printer Diagnostics FEED and PAUSE Self Test Performing this self test temporarily resets the printer configuration to the factory default values. These values are active only until power is turned off unless you save them permanently in memory. To perform a FEED and PAUSE self test, complete these steps: 1. Turn Off (O) the printer. 2. Press and hold FEED and PAUSE while turning the power On (I). Hold FEED and PAUSE until the DATA light turns off. No labels print at the end of this test.
Troubleshooting Printer Diagnostics Notes • ___________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ _______________________
A Specifications This appendix provides the features of and specifications for the XiIIIPlus printers. Contents Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Standard Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Print Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Specifications Features Features This section lists the standard and optional features for the printer. Standard Features Note • Printer specifications are subject to change without notice. • • • • • Thermal transfer and direct thermal printing DRAM 16 MB USB 2.0 Port Real-time Clock Advanced Counter Print Modes Five different print modes can be used, depending on the printer options purchased: • Tear-Off Mode: Labels are produced in strips.
Specifications Features Bar Codes Types of bar codes include: • • • • • • • • • • • • • • Bar code ratios—2:1, 7:3, 5:2, 3:1 Codabar (supports ratios of 2:1 up to 3:1) CODABLOCK Code 11 Code 39 (supports ratios of 2:1 up to 3:1) Code 49 (two-dimensional bar code) Code 93 Code 128 (with subsets A, B, and C and UCC case codes) Check digit calculation where applicable Data Matrix EAN-8, EAN-13, EAN extensions ISBT-128 Industrial 2 of 5 Interleaved 2 of 5 (supports ratios of 2:1 up to 3:1, Modulus 10 Check Di
Specifications General Specifications General Specifications Dimensions 90Xi IIIPlus* 96Xi IIIPlus* 110Xi IIIPlus Height 15.5 in. (393.7 mm) 15.5 in. (393.7 mm) 15.5 in (393.7 mm) Width 9.15 in. (232.4 mm) 9.15 in. (232.4 mm) 10.37 in. (263.5 mm) Depth 19.5 in. (495.3 mm) 19.5 in. (495.3 mm) 19.5 in. (495.3 mm) Weight without options 50 lb. (22.7 kg) 50 lb. (22.7 kg) 51 lb. (25 kg) * The 90XiIIIPlus and 96XiIIIPlus printers are discontinued.
Specifications General Specifications Environmental Conditions for Operation and Storage Environment Mode Temperature Relative Humidity Operation Thermal Transfer 41° to 104°F (5° to 40° C) 20 to 85% non-condensing Direct Thermal 32° to 104°F (0° to 40° C) Thermal Transfer or Direct Thermal –40° to 140°F (–40° to 60° C) Storage 13383L-001 Rev.
Specifications Print Specifications by Model Print Specifications by Model Refer to the key and the tables that follow for printer specifications. Model Specifications Key This table contains the key for print specifications for the tables that follow. Non-Continuous printing (gap, notch, or hole between labels). Continuous printing (no gap, notch or hole). Ladder (rotated) orientation. Picket fence (nonrotated) orientation.
Specifications Print Specifications by Model 90XiIIIPlus, 96XiIIIPlus, and 140XiIIIPlus Print Specifications 90XiIIIPlus* 96XiIIIPlus* 140XiIIIPlus Printhead resolution 300 dots/inch (12 dots/mm) 600 dots/inch (24 dots/mm) 203 dots/inch (8 dots/mm) Dot size (width×length) 0.0033×0.0033 in. (0.084×0.084 mm) 0.0016×0.0016 in. (0.042×0.042 mm) 0.0049×0.0049 in. (0.125×0.125 mm) First dot location (measured from inside media edge) 0.023 ± 0.035 in. (0.6 ± 0.89 mm) 0.023 ± 0.035 in. (0.6 ± 0.
Specifications Ribbon Specifications by Model Ribbon Specifications by Model Refer to the tables that follow for ribbon specifications for your type of printer. Note • Match the ribbon to the label width and printhead width that you are using. • Ribbon must be wound with the coated side out. • Ribbon should be at least as wide as the labels to protect the printhead from excessive wear.
Specifications Ribbon Specifications by Model 170XiIIIPlus and 220XiIIIPlus Ribbon Specifications 170XiIIIPlus 200 dpi 170XiIIIPlus 300 dpi 220XiIIIPlus 200 dpi 220XiIIIPlus 300 dpi Printhead resolution 203 dots/inch (8 dots/mm) 300 dots/inch (12 dots/mm) 203 dots/inch (8 dots/mm) 300 dots/inch (12 dots/mm) Ribbon width Minimum 2.0 in. (51 mm) 2.0 in. (51 mm) 4.25 in. (108 mm) 4.25 in. (108 mm) Ribbon width Maximum 6.7 in. (170 mm) 6.7 in. (170 mm) 8.60 in. (220 mm) 8.60 in.
Specifications Label Specifications Label Specifications XiIIIPlus printers need the correct size and type of labels for best performance. Refer to the tables that follow for the specifications. 110XiIIIPlus Printers Important • Media registration and minimum label length are affected by label type and width, ribbon type, print speed, and printer mode of operation. Performance improves as these factors are optimized. Zebra recommends qualifying any application with thorough testing.
Specifications Label Specifications Label Specifications 110XiIIIPlus 200 dpi 110XiIIIPlus 300 dpi 110XiIIIPlus 600 dpi Maximum internal fanfold 8.0×4.5×4.5 in. media pack size (20×114×114 mm) (label + backing) L × W×H 8.0×5.5×4.5 in. (203×40×114 mm) 8.0×7.1×4.5 in. (203×180×114 mm) Ticket/tag sensing notch L×W 0.12×0.25 in. (3×6 mm) 0.12×0.25 in. (3×6 mm) 0.12×0.25 in. (3×6 mm) Ticket/tag sensing hole diameter 0.125 in. (3 mm) 0.125 in. (3 mm) 0.125 in.
Specifications Label Specifications 90XiIIIPlus, 96XiIIIPlus, 140XiIIIPlus, 170XiIIIPlus, and 220XiIIIPlus Printers Important • Media registration and minimum label length are affected by label type and width, ribbon type, print speed, and printer mode of operation. Performance improves as these factors are optimized. Zebra recommends qualifying any application with thorough testing.
Specifications Label Specifications Label Specifications 90XiIIIPlus* 96XiIIIPlus* Ticket/tag sensing notch L×W 0.12×0.25 in. (3×6 mm) 0.12×0.25 in. (3×6 mm) Ticket/tag sensing hole diameter 0.125 in. (3 mm) 0.125 in. (3 mm) Effective leading edge registration accuracy (vertical) ± 0.060 in. (± 1.5 mm) ± 0.060 in. (± 1.5 mm) Effective leading edge registration accuracy (horizontal) ± 0.060 in. (± 1.5 mm) ± 0.060 in. (± 1.5 mm) * The 90XiIIIPlus and 96XiIIIPlus printers are discontinued.
Specifications Label Specifications Label Specifications 140XiIIIPlus 170XiIIIPlus 220XiIIIPlus Maximum roll diameter 8.0 in. (203 mm) 8.0 in. (203 mm) 8.0 in. (203 mm) Interlabel gap 0.079 in. (2 mm) 0.118 in. (3 mm) 0.079 in. (2 mm) 0.118 in. (3 mm) 0.079 in. (2 mm) 0.118 in. (3 mm) Maximum interlabel gap No more than the calibrated length of the label. No more than the calibrated length of the label. No more than the calibrated length of the label. Maximum internal fanfold 8.0×5.5×4.
Index Numerics A 110XiIIIPlus black mark specifications, 129 general specifications, 124 label specifications, 128 ribbon specifications, 126 140XiIIIPlus black mark specifications, 132 general specifications, 125 label specifications, 131 ribbon specifications, 126 170XiIIIPlus black mark specifications, 132 general specifications, 125 label specifications, 131 ribbon specifications, 127 220XiIIIPlus black mark specifications, 132 general specifications, 125 label specifications, 131 ribbon specificatio
Index C cable requirements, 13 calibration media and ribbon sensor, 33, 63 methods, 32 setting for head close, 67 setting for media power up, 67 Canadian DOC compliance, vi CANCEL self test, 114 C H E C K R I B B O N light on, 33 checklist before you begin, 8 troubleshooting, 104 C L E A N H E A D N O W message, 107 cleaning cutter, 99 exterior of printer, 92 interior, 93 printhead and platen roller, 93 recommended schedule, 92 sensors, 95 snap plate, 97 communication interfaces overview and location, 12 t
Index F L fanfold media loading, 22 FCC compliance, v features, 120 FEED and PAUSE self test, 117 FEED self test, 116 Flash memory, 62 fonts listing, 61 using CompactFlash card, 88 using PCMCIA memory card, 86 format convert setting, 72 format list, 61 format memory card, 61 format prefix setting, 66 front panel buttons, 4 enter setup mode, 54 exit setup mode, 55 illustration, 3 LCD error messages, 105 LCD parameters, 57 lights, 5 fuse replacement, 100 label backing removal, 51 label length maximum sett
Index media and ribbon sensor calibration procedure, 33, 63 when to perform, 33 media path cleaning, 92 media power up setting, 67 Media S.
Index printer settings (continued) head resistor, 70 head test count, 69 host handshake, 64 idle display, 72 IP settings, 73 label top, 68 labels per roll, 60 language, 72 LCD, 72 left position, 68 maximum label length, 59 media type, 58 network configuration label as baseline, 31 network ID, 65 parallel communications, 63 parity, 64 passwords, 56 print darkness, 57 print method, 58 print server settings, 73 print speed, 57 print width, 59 protocol, 64 resynch mode, 71 ribbon length, 60 saving, 55 sensor t
Index S schedule for cleaning, 92 scratch test media type, 16 ribbon coated side, 17 select a printer site, 10 selecting a print mode, 41 self tests CANCEL, 114 FEED, 116 FEED and PAUSE, 117 how to perform additional tests, 113 PAUSE, 115 Power-On Self Test (POST), 113 Sensor Profile calibration description, 32 procedure, 62 sensors adjusting, 33 cleaning, 95 label-available sensor location, 95 lower media sensor adjustment, 36 media and ribbon sensor calibration, 33 ribbon sensor location, 95 setting sens
Index U verifier port setting, 70 vertical lines on labels, 110 Wireless Print Server settings authentication type, 74 default gateway, 74 encryption, 74 ESSID, 74 IP address, 73 IP protocol, 73 MAC address, 74 reset network, 74 subnet mask, 73 wrinkled ribbon, 110 W X web media, 15 setting sensor type, 58 Web S. setting, 71 XML-enabled printing, 40 unpack the printer, 9 upper media sensor adjustment, 35 USB 2.
Index Notes • ___________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ _____________________________________________________
Zebra Technologies Corporation 333 Corporate Woods Parkway Vernon Hills, Illinois 60061.3109 U.S.A. Telephone: +1 847.634.6700 Facsimile: +1 847.913.8766 Zebra Technologies Europe Limited Zebra House The Valley Centre, Gordon Road High Wycombe Buckinghamshire HP13 6EQ, UK Telephone: +44 (0) 1494 472872 Facsimile: +44 (0) 1494 450103 Customer Order # 13383L-001 Manufacturer Part # 13383L-001 Rev. 1 © 2004 ZIH Corp.
