User guide

Miscellaneous Print Engine Problems
118
57512L-004 110PAX4/R110PAX4 User Guide 6/29/11
The print engine fails
to calibrate or detect
the top of the label.
The print engine was not
calibrated for the label being
used.
Perform the calibration procedure in Calibrate
Media and Ribbon Sensor Sensitivity on page 77.
The print engine is configured
for continuous media.
Set the media type to noncontinuous media. See
Set Media Type on page 66.
The driver or software
configuration is not set
correctly.
Driver or software settings produce ZPL
commands that can overwrite the print engine
configuration. Check the driver or software
media-related setting.
Non-continuous
labels are being
treated as continuous
labels.
The print engine was not
calibrated for the media being
used.
Perform the calibration procedure in Calibrate
Media and Ribbon Sensor Sensitivity on page 77.
The print engine is configured
for continuous media.
Set the media type to noncontinuous media. See
Set Media Type on page 66 .
All lights are on, but
nothing displays on
the LCD, and the
print engine locks up.
Internal electronic or firmware
failure.
Call a service technician.
The print engine
locks up while
running the
Power-On Self Test.
Main logic board failure. Call a service technician.
Table 15 • Miscellaneous Print Engine Problems (Continued)
Problem Possible Cause Recommended Solution