User guide

109
Print Quality Problems
6/29/11 110PAX4/R110PAX4 User Guide 57512L-004
Wrinkled ribbon Ribbon was fed through the
ribbon system incorrectly.
Load the ribbon correctly. See Load Ribbon
on page 46.
Incorrect burn temperature. Set the darkness to the lowest possible setting for
good print quality. See Adjust Print Darkness
on page 64.
Incorrect or uneven printhead
pressure.
Set the printhead pressure to the minimum
needed for good print quality. See Printhead
Pressure Adjustment on page 97.
Media not feeding properly;
“walking” from side to side.
Make sure that media is snug by adjusting the
media guide, or call a service technician.
The strip plate needs adjusting. Call a service technician.
The printhead needs vertical
adjustment.
Call a service technician.
The printhead is improperly
balanced.
Call a service technician.
The printhead and platen roller
need to be realigned.
Call a service technician.
Fine, angular gray
lines on blank labels
Wrinkled ribbon. See wrinkled ribbon causes and solutions in this
table.
The image prints on
the platen roller
instead of on the
label.
Incorrect print width. If you are using a label that is narrower than the
maximum width (based on dpi) with a right-hand
print engine, you must set the print width to the
correct value. If you do not do so, the image will
print too far to the left. See Set Print Width
on page 67.
Only the right side of
the image prints on
the left side of the
label. The image is
shifted to the left.
Light printing or no
printing on the left or
right side of the label
Printhead pressure needs
adjustment, printhead out of
alignment, or toggle in
incorrect position.
See Toggle Positioning on page 95 and
Printhead Pressure Adjustment on page 97.
Call a service technician.
Table 11 • Print Quality Problems (Continued)
Problem Possible Cause Recommended Solution