Datasheet

110 Zebra P630i & P640i Card Printer Service Manual 980006-001 Rev. A
Troubleshooting
Unusual Noises/Unreported Events
Unusual events
In any of the following cases, and all other unusual events, try power cycling first, then
investigate specific issues:
• Printhead descends before card arrives. Contact Zebra Customer Service.
• Printhead stays down after card has gone away. Contact Zebra Customer Service.
• Laminate cutter fails to operate.
• Unusual media light indications.
Laminator spot check
• Make sure the Transfer Toggle is in the RUN (horizontal) position.
• Upper or lower laminate feed problems: remove, then replace transfer guides,
discarding laminate patches on transfer rollers. Check for laminate where it shouldn’t
be. Remove both laminate cassettes. If out, or nearly out, load fresh laminate. Wind
laminate back in to eliminate overhang. Reinstall cassettes, latching securely. Visually
check path from cassette(s) through feed roller, cutter, and transfer guide.
• Check for mis-feeding of laminate due to poor engagement of white plastic idler on
cassette with drive roller. Mark the upper core to check that it rotates (no need to mark
the lower core - watch the notches on the laminate core). Feed laminate by pressing
the LAMINATE button.
• Laminate patch may be wrapped around the heated roller, causing card feed problems
and/or poor lamination. Turn printer OFF, remove the laminate patch immediately.
Do not use a metal knife or any tool that might damage the heated rollers.
• Check upper and lower laminate sensor readings, with and without laminate present
(< 20 if present, > 180 if absent - numbers valid only if transfer guides installed).
Note • Remember, the P640i Printer includes upper and lower laminators; the P630i Printer
has the upper laminator only.