User guide

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Hardware Troubleshooting
Troubleshooting the 10/100 PS
11/12/2009 10/100 Internal Print Server User Guide 14197L-005
Telnet
Open a telnet session to send a ZPL command from a DOS prompt. This procedure can be
used when running Vx.15.x or later firmware. In this example, a ZPL II command is used to
cause a label to print.
To open a telnet session on your PC, complete these steps:
1. Open a DOS window.
To open a DOS window, click on Start > Run.
2. In the Open text box, type: cmd
3. From the DOS prompt, type:
telnet xxx.xxx.xxx.xxx 9100
where xxx.xxx.xxx.xxx is the IP address of the print server.
This will connect your PC to the 10/100 Internal PS through the parallel port of the printer.
4. Enter ~WC.
This ZPL command will print a configuration label on your printer.
5. Click the X in the upper right-hand corner of the window to exit.
If the configuration label prints, the issue is not a communication problem between the printer,
the print server, or the PC.
Unable to Configure Device
To assign an IP address to a ZebraNet 10/100 Internal PS using ZebraNet View, you must be
on the same subnet. If ZebraNet View has Multicast enabled, you may be able to view the
ZebraNet 10/100 Internal PS on another subnet, but you will not be able to configure the
device.
Note • You do not need to open a telnet session if you pinged the printer using the previous
procedure. The purpose of these two procedures is to identify whether your PC can
communicate with your printer.