Technical information
124 ZebraNet 10/100 Print Server User and Reference Guide
Hardware Troubleshooting
Troubleshooting the 10/100 PS
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To reset the 10⁄100 PS configuration parameters to the factory defaults, press the
Test button and hold it in while turning the printer power on. Keep the test button
pressed until the Status Indicator light turns green, then release the test button. After
approximately 20 seconds, a configuration label prints automatically.
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A bi-color Status Indicator displays the operational status of the 10⁄100 PS. The
following conditions might occur:
During normal operation, the LED is solid green for more than 30 seconds. This
indicates all the hardware is functioning properly and 10⁄100 PS has detected the
presence of the network. It does not mean the 10⁄100 PS has an IP address or is
attached to a printer queue.
If the LED is rapidly flashing green (9 times/sec), the 10⁄100 PS has not detected
the presence of a network cable. To solve the problem:
• Turn the printer power off (O). Remove the network cable from the
10⁄100 PS. Plug the network cable back in until you hear a positive click.
Check the other end of the cable in the same manner. Turn the printer power
on, if the 10⁄100 PS still does not detect a cable, continue.
• Verify that the network cable is appropriate for the network and has an RJ-45
connector.
• Connect the 10⁄100 PS to a network drop that is a known good network
connection. If the 10⁄100 PS is still unable to detect the network cable,
contact Technical Support for assistance.
If the LED is slowly flashing green (1 time/sec), the 10⁄100 PS is trying to print a
job. If the job does not print, check the following:
!
Important • Cables with a rating higher than CAT-6 have not been tested.